ebay help/fraud

[Jockinthebox]

Hi Folks

Can anybody offer some advice guidance.

I sold a jacket (new) £200 on eBay, buyer is claiming I have sent some old wax jacket, 100% I sent the correct item.

Buyer now wants a refund.

Has anybody dealt with anything like this in the past?

[Marcellus]

Yes, in my experience eBay will side with the buyer, they’ll get a refund and you’ll get some crack leather jacket back.


I sold sole bnib boots, a month later buyer claimed fake, trading standards involved said not fake, manufacturer involved said genuine, eBay still refunded buyer despite proof not fake and I got pair of 2nd hand boots back.

Eventually got the Sunday Times involved (letter published) and got my money back from eBay.

Good luck.

[Paddymcc]

Jockinthebox said:

Hi Folks

Can anybody offer some advice guidance.

I sold a jacket (new) £200 on eBay, buyer is claiming I have sent some old wax jacket, 100% I sent the correct item.

Buyer now wants a refund.

Has anybody dealt with anything like this in the past?

By any chance did you send it with the post office? The reason I ask Is that they usually provide a receipt with an accurate weight listed on it, so when you receive a different jacket back it will be a different weight. Further proof of the deception.

And if eBay do issue the buyer a refund I'd just issue a small claims court claim for the funds plus court fees. I'd also point out your intentions to the buyer via eBay messages and recorded letter giving them 7 days notice, and no response just go ahead with the claim.

[Jockinthebox]

Thanks for the response’s

Yes I posted via the post office and it has the weight on the postage receipt.

[Ouroboros]

Jockinthebox said:

Thanks for the response’s

Yes I posted via the post office and it has the weight on the postage receipt.

I had someone post me a empty parcel, i used the weight to get ebay to side with me.

Do you have the receipt, if ebay does side with the buyer make sure you advise ebay and buyer you will raise a crime reference. you could then sue the buyer.

[anonymous-user]

Sadly they take the customer is always right approach. Happened to me when someone said the item never arrived despite being tracked and signed for. I was banned from selling but I can buy. Been years and they won’t reinstate my selling privileges. For clothes there are now many better and successful alternative platforms e.g. Vinted, Depop etc.

[Geffg]

EBay are annoying the way they side with the buyer.
I’ve just received negative feedback and they won’t remove it. I was selling something collection only, a buyer made an offer and I declined due to him being in London and I’m in Liverpool. He then just purchased it and said he’ll get a courier to collect, told him that’s fine and gave him the times I was in which then he said was unsuitable for the courier and could I post! Told him to cancel order and I’ll refund, but no he wanted me to wait in all day for the courier. When I refused he cancelled the order and said I was unreasonable and wouldn’t help out!

[sospan]

When in police ops I had a call from a company selling on ebay.
Sold an item for £1200+. Sent and recorded as delivered. Buyer concurred but wanted to claim a £200 discount for late delivery as in the terms of the seller. This was agreed and paid.
Buyer then claimed non delivery and wanted refund. Seller sent all, details, including proof of delivery and buyer messages of confirmation. ebay found in favour of buyer and refunded £1200+ original cost, ignoring the evidence and refund of £200. So buyer got the item, plus £200.
I recorded it as fraud. Advised to claim against ebay on ignoring hard evidence.
The buyer was from Liverpool and details passed to police there plus Action Fraud.
The seller eventually got the money back after pushing hard and letter of intent of claim in court that eventually worked.
Not sure what happened to the buyer though.

Edited by sospan on Friday 3rd June 17:31

Edited by sospan on Friday 3rd June 17:31

[Jimmy No Hands]

I listed items on eBay for a large charity for about a year. The amount of blatant fraud and deception was staggering. We factored it in to our losses, but almost never ended up winning any sort of claim. Had somebody purchase quite valuable war medals, they then returned a fake one and made a case against us. They won. There were groups doing this en masse, it was a proper outfit.

[MattsCar]

Your saviour here could be because you have a receipt with the weight on it and the fact that a wax jacket is likely heavier than the jacket, with packaging, that you sent out.

If it was me (eBay business seller for almost 20 years) I would accept that a return is going to be made by the buyer.

Ask the buyer to provide a picture of the jacket, including all labels/ tags inside so that you can process the refund quicker. This way there is no dispute as to what is being sent back.

Then weigh the item on arrival showing that this jacket weighs more than the actual item being sent out.

When the item does arrive, make a video recording of you opening the item from the return packaging, showing all details on the packaging.

This mmay or may not work with eBay, however, even if this fails, you can explain to the buyer the evidence you have and give them an ultimatum.

[Jockinthebox]

Thanks for all the replies, plenty to take on board here.