Question for grocery delivery drivers
Discussion
How does the system work?
Presumably it will vary between different supermarkets however...
Say for example that during your delivery to customer 'A' you accidentally give them some items that are intended for customer 'B'.
Obviously, when you deliver to customer 'B' there will be a shortfall.
Who is responsible for covering the loss?
I'm assuming that all items are checked on to the van, so any shortfall must be accounted for? Does that come out of the driver's pocket?
Presumably it will vary between different supermarkets however...
Say for example that during your delivery to customer 'A' you accidentally give them some items that are intended for customer 'B'.
Obviously, when you deliver to customer 'B' there will be a shortfall.
Who is responsible for covering the loss?
I'm assuming that all items are checked on to the van, so any shortfall must be accounted for? Does that come out of the driver's pocket?
Catastrophic Poo said:
During covid we ended up with someone else’s full delivery in place of ours.
They wrote it off (we kept it for obvious reasons) and sent us our proper delivery next day.
I've had similar to you but the other way round. Had a load of shopping delivered, noticed a few items were missing. Rang up and said I'm short this, that, and the other - I got the (missing) items and delivery charge refunded seeing as I'd have to drive to the shop anyway to pick up what I needed. No fuss.They wrote it off (we kept it for obvious reasons) and sent us our proper delivery next day.
I'd expect there's always a margin for human error, or if the drivers were sneaky, they could mark the items as damaged, which happens more often than you think. I've rejected an entire crate of stuff because some juice in the crate stacked on top (not my crate) had leaked all over everything and was already getting sticky.
There are very, very few jobs these days where you can make deductions out of wages for things like spillages and mistakes.
There is a small chance driver may be on a bonus scheme but thats more likely to cover accidents in the van. Issues with the actual product and the driver making the odd mistake will just be eaten by the supermarket.
Which in turn will be passed onto the customers...
I used to run a company that did deliveries (not grocery) and at least once a year each driver would deliver the wrong goods to the wrong customer. More often than not this would happen on a Friday afternoon and cause a right mess for us to sort out on a Monday morning. Normally costing us several hundred pounds to sort out. Its just one of those things. "Sorry boss". Aye ok... ffs.
In my mind I always used to say to myself could be worse the driver could have had an accident or something... so counted myself lucky it was "just" that to sort out.
I once had one of our guys do about £15k of damage to a machine. What could I do.. nothing. Pay up. Cant sack the guy, been with us too long and then I would be down a guy. And down a machine. So you just battle on and hope they are more careful from that point on!
Glad I am retired now!!
There is a small chance driver may be on a bonus scheme but thats more likely to cover accidents in the van. Issues with the actual product and the driver making the odd mistake will just be eaten by the supermarket.
Which in turn will be passed onto the customers...
I used to run a company that did deliveries (not grocery) and at least once a year each driver would deliver the wrong goods to the wrong customer. More often than not this would happen on a Friday afternoon and cause a right mess for us to sort out on a Monday morning. Normally costing us several hundred pounds to sort out. Its just one of those things. "Sorry boss". Aye ok... ffs.
In my mind I always used to say to myself could be worse the driver could have had an accident or something... so counted myself lucky it was "just" that to sort out.
I once had one of our guys do about £15k of damage to a machine. What could I do.. nothing. Pay up. Cant sack the guy, been with us too long and then I would be down a guy. And down a machine. So you just battle on and hope they are more careful from that point on!
Glad I am retired now!!
In the 80s a mate and myself got a contract to deliver 'gifts' to hundreds of household who sold stuff out of a brochure.
We had two vans full of bottles of whiskey, hams, trim phones, boxes of sweets, cheeses etc.
We were told that in the previous year the contracted company lost 10 percent of the goods.
We were good so we lost 5 percent, which sat in my garage
We had two vans full of bottles of whiskey, hams, trim phones, boxes of sweets, cheeses etc.
We were told that in the previous year the contracted company lost 10 percent of the goods.
We were good so we lost 5 percent, which sat in my garage
Did it in lockdown -
I’m guessing the personal shoppers scanning adjusts the stock level to check the item out. I don’t know how they manage to forget things as their device needs to scan everything, what I think happens is they do multiple shops at once and put the item in the wrong basket.
If a customer returns something the hand held the driver has issues the refund and I presume in turn this changes the stock level again when the device downloads back at store.
The problem is the error could be caused by anyone, shopper, loader, driver, customer pulling a fast one , etc.
So no there is no punishment unless they think you are nicking or being careless. I delivered an entire shop to the wrong house as the loader mucked it up, was still my fault though. I came and collected it back later but they kept frozen and fridge stuff free.
I caught a parked car at the end of a shift and because I handled it well with the owner (literally the nicest bloke ever, felt so bad) they gave me loads of praise which I found hilarious. Not the b
king I expected but quite nice feeling when it’s not your main occupation. Can be quite care free.
I’m guessing the personal shoppers scanning adjusts the stock level to check the item out. I don’t know how they manage to forget things as their device needs to scan everything, what I think happens is they do multiple shops at once and put the item in the wrong basket.
If a customer returns something the hand held the driver has issues the refund and I presume in turn this changes the stock level again when the device downloads back at store.
The problem is the error could be caused by anyone, shopper, loader, driver, customer pulling a fast one , etc.
So no there is no punishment unless they think you are nicking or being careless. I delivered an entire shop to the wrong house as the loader mucked it up, was still my fault though. I came and collected it back later but they kept frozen and fridge stuff free.
I caught a parked car at the end of a shift and because I handled it well with the owner (literally the nicest bloke ever, felt so bad) they gave me loads of praise which I found hilarious. Not the b
king I expected but quite nice feeling when it’s not your main occupation. Can be quite care free. Been Tesco driving many years, I’m not totally sure how it works, but the system tracks everything, only once that I know of I’ve messed up before and given the wrong tray, it used to have the customer name but just a code these days so not as easy, human error is always possible but I’m guessing it’s not over some % so I’ve never heard anything about it,
We have had customers regularly call and say they were missing items, in the end they were told that we couldn’t meet their needs and the address was blocked,
I’ve been to one, I was given just 1 customer and it was me and the duty manager delivering 12 bottles of wine, customer claimed we only delivered 1 bottle so refund issued and customer/address blocked,
It’s all sorted by the customer service team, on the handheld it says booze/cigarettes as it’s an age check so we know to watch out,
We have had customers regularly call and say they were missing items, in the end they were told that we couldn’t meet their needs and the address was blocked,
I’ve been to one, I was given just 1 customer and it was me and the duty manager delivering 12 bottles of wine, customer claimed we only delivered 1 bottle so refund issued and customer/address blocked,
It’s all sorted by the customer service team, on the handheld it says booze/cigarettes as it’s an age check so we know to watch out,
We once ordered a Tesco delivery and the only slot left was the last one of the evening, so we took it.
Driver arrived, handed over the groceries, and amongst it was a bottle of vodka and a bottle of gin which we hadn't ordered.
"Er, these aren't ours"
He said "just keep them. You're the last delivery of the evening and I can't take them back to the store. Whoever they belong to will get a refund on them!"
Driver arrived, handed over the groceries, and amongst it was a bottle of vodka and a bottle of gin which we hadn't ordered.
"Er, these aren't ours"
He said "just keep them. You're the last delivery of the evening and I can't take them back to the store. Whoever they belong to will get a refund on them!"
Asda once delivered some sausages I hadn't ordered. They were very nice. Ocado deliver everything in carrier bags and things are often damaged. They always refund us but I'd rather they weren't damaged in the first place as it sometimes necessitates a trip for a replacement and the time and cost of the journey isn't compensated for. Abel & Cole are the best as they deliver in boxes and sometimes include a freebie.
vulture1 said:
Shopping is boxed per customer . Customer has 3 ambient 2 chill 1 frozen. Comp pad and paperwork says this. You deliver the correct number. Boxes are snickered with customer number that matches the paperwork as well. It is 99.9% idiot proof. Human error the other 0.01%.
What about the other 0.09%?The driver never gets deducted for anything. Apart from his job if he steals.
Shopper A gets to keep it unless it's realised during the delivery - if you (the driver) realise the mistake later you can't go back and get it .
Shopper B doesn't get all of their stuff, they either realise it and complain and get a refund, or if the driver realises it he admits the shortfall and knocks it off the bill.
Shopper A gets to keep it unless it's realised during the delivery - if you (the driver) realise the mistake later you can't go back and get it .
Shopper B doesn't get all of their stuff, they either realise it and complain and get a refund, or if the driver realises it he admits the shortfall and knocks it off the bill.
Done this job for a while now. As others have said the driver doesn't pay and nor does the customer who is short.
Every customer has crates/totes with a barcode on. At each address you have a list of totes for that particular drop, you scan with your handset and in theory you cannot deliver the wrong box, human error not withstanding.
It is far easier to scan a tote off and then inadvertently leave it on the van, no problem though, a quick phone call and drop by again later
If a customer takes the piss in reporting non existing shortages, they will be refunded and then blocked.
Every customer has crates/totes with a barcode on. At each address you have a list of totes for that particular drop, you scan with your handset and in theory you cannot deliver the wrong box, human error not withstanding.
It is far easier to scan a tote off and then inadvertently leave it on the van, no problem though, a quick phone call and drop by again later
If a customer takes the piss in reporting non existing shortages, they will be refunded and then blocked.
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