Amazon driver's got the hump
Discussion
Had a bit of an exchange with the Amazon delivery chap last Monday. As we live about 100 yards down a narrow track he suggested that because he couldn't turn his van round easily, nor reverse safely, I should install a postbox for him at the end of the made road. Since I was at that very moment offloading a sofa from my own van, single-handed. I was not terribly receptive to this suggestion, and said so.
No swearing took place, but I did have to ask him to leave in the end as, in my words, we have differing opinions and neither of us are going to change our minds.
We've had no Amazon deliveries since, and neither have the other two houses on the unmade section. Helpfully, our house has a history of over ten years of successful deliveries from Amazon and, oh, about 200 or so years of deliveries in general, so I suspect it's not the situation of the house as much as the lazy arse who doesn't want to walk more than ten feet from his van.
As I have discovered, if the driver states "problem with access" three days in a row, Amazon cancel the order, which is annoying enough, but actually means my son is missing a birthday present now.
Anyone else had an issue like this? If so, any tips for resolving?
No swearing took place, but I did have to ask him to leave in the end as, in my words, we have differing opinions and neither of us are going to change our minds.
We've had no Amazon deliveries since, and neither have the other two houses on the unmade section. Helpfully, our house has a history of over ten years of successful deliveries from Amazon and, oh, about 200 or so years of deliveries in general, so I suspect it's not the situation of the house as much as the lazy arse who doesn't want to walk more than ten feet from his van.
As I have discovered, if the driver states "problem with access" three days in a row, Amazon cancel the order, which is annoying enough, but actually means my son is missing a birthday present now.
Anyone else had an issue like this? If so, any tips for resolving?
Silverbullet767 said:
Start a chat with Amazon customer services and tell them what you told us. Chances are he'll get a kick up the arse, or assigned a different route.
Cheers - appreciate that. I did that yesterday. Interestingly, once the order's cancelled, you can't actually follow the chat stuff all the way through to a human. Thankfully, I had something else coming a couple of days later and so was able to tackle the issue via that.Guess what? I was told they'd try and redeliver yesterday. They didn't. Then today's redelivery failed again too. The trick he's using is to ring the contact number to ask me for guidance, but only letting it ring once. Of course, I never get it answered in time, and dialling back just gives you an auto-response.
Today's 10am-midday delivery now just says "By 9pm", which means I can't re-raise an issue with Customer Services until the "By 9pm" switches to "We'll try again"
My neighbours have had zero issues in four years and five missed deliveries in seven days. I'm not popular.
EmailAddress said:
Silverbullet767 said:
Start a chat with Amazon customer services and tell them what you told us. Chances are he'll get a kick up the arse, or assigned a different route.
Or the driver will be dead from overwork, time pressures, and heat exhaustion by next month and you'll have a new driver anyway.EmailAddress said:
Silverbullet767 said:
Start a chat with Amazon customer services and tell them what you told us. Chances are he'll get a kick up the arse, or assigned a different route.
Or the driver will be dead from overwork, time pressures, and heat exhaustion by next month and you'll have a new driver anyway.
t again, you could remind him that it could be worse and you could live on the 10th floor of an apartment building with a broken lift. Suck it up buttercup!After reporting it and in the future if subsequent parcels are getting damaged out of spite, you'll have history of the driver being a t
t.I had a similar but less involved exchange with an Amazon driver . The detail was different but ended up in a similar place where they stopped delivering to me for a few days . I did a web chat and eventually got a human who marked my account with a safe place to leave stuff at my risk. Delivery restored immediately and straight to my door as they did before the disagreement.
Silverbullet767 said:
I hate the service industry in the UK. No one gives a toss about good service. If you see the tt again, you could remind him that it could be worse and you could live on the 10th floor of an apartment building with a broken lift. Suck it up buttercup!
After reporting it and in the future if subsequent parcels are getting damaged out of spite, you'll have history of the driver being a tt.
True.t again, you could remind him that it could be worse and you could live on the 10th floor of an apartment building with a broken lift. Suck it up buttercup!After reporting it and in the future if subsequent parcels are getting damaged out of spite, you'll have history of the driver being a t
t.I'm minded to just continually order small items and embrace a war of attrition.
Sycamore said:
Amazon are generally really good on the customer service side if you keep on at them regarding it.
They will just kill the driver. They even let you choose how they do it.
Crushed by a sofa will be an apt choice sir
Have to be fair, once I got to a human, they were great.They will just kill the driver. They even let you choose how they do it.
Crushed by a sofa will be an apt choice sir
Absolute joy of joys, as I typed the previous reply, a DPD van appeared, did a three point turn easily and then cheerfully delivered the replacement birthday pressie. All of this is on the security camera... wonder if I can submit video as part of the compaint/report!
I was trying to get home yesterday along the single lane road which leads to my own when the DHL van in front of me just stops, blocking the whole road, whilst he gets out to deliver a box. The recipient house was only 30m from a huge parking area where he could have parked 5 delivery vans but apparently he is to busy to walk for 20 seconds and everyone else has to wait whilst he does his job, because it’s obviously more important that any one else getting to do theirs.
Then when he got back in he just stares at me waiting for me to reverse back despite there being a passing place 10m behind him .
I get that there will inevitably be some places where it’s very difficult to stop either legally or considerably in order to make a delivery, but it’s also bloody selfish to block a road when there is adequate parking a few seconds walk away. And no, his parcel didn’t appear to be very heavy.
Then when he got back in he just stares at me waiting for me to reverse back despite there being a passing place 10m behind him .
I get that there will inevitably be some places where it’s very difficult to stop either legally or considerably in order to make a delivery, but it’s also bloody selfish to block a road when there is adequate parking a few seconds walk away. And no, his parcel didn’t appear to be very heavy.
Smitters said:
Silverbullet767 said:
I hate the service industry in the UK. No one gives a toss about good service. If you see the tt again, you could remind him that it could be worse and you could live on the 10th floor of an apartment building with a broken lift. Suck it up buttercup!
After reporting it and in the future if subsequent parcels are getting damaged out of spite, you'll have history of the driver being a tt.
True.t again, you could remind him that it could be worse and you could live on the 10th floor of an apartment building with a broken lift. Suck it up buttercup!After reporting it and in the future if subsequent parcels are getting damaged out of spite, you'll have history of the driver being a t
t.I'm minded to just continually order small items and embrace a war of attrition.
ETA: Compost bins look good
Edited by Random Account No6 on Thursday 31st August 16:05
Silverbullet767 said:
Start a chat with Amazon customer services and tell them what you told us. Chances are he'll get a kick up the arse, or assigned a different route.
Yep, this.I have several houses on my route that can be a pain in the bum to get to, that I have to walk 60-80 metres to.
It’s all just part of the job. You take the rough with the smooth.
nute said:
I was trying to get home yesterday along the single lane road which leads to my own when the DHL van in front of me just stops, blocking the whole road, whilst he gets out to deliver a box. The recipient house was only 30m from a huge parking area where he could have parked 5 delivery vans but apparently he is to busy to walk for 20 seconds and everyone else has to wait whilst he does his job, because it’s obviously more important that any one else getting to do theirs.
Then when he got back in he just stares at me waiting for me to reverse back despite there being a passing place 10m behind him .
I get that there will inevitably be some places where it’s very difficult to stop either legally or considerably in order to make a delivery, but it’s also bloody selfish to block a road when there is adequate parking a few seconds walk away. And no, his parcel didn’t appear to be very heavy.
Speaking as a Courier myself, any Courier that does that needs their thumbs breaking.Then when he got back in he just stares at me waiting for me to reverse back despite there being a passing place 10m behind him .
I get that there will inevitably be some places where it’s very difficult to stop either legally or considerably in order to make a delivery, but it’s also bloody selfish to block a road when there is adequate parking a few seconds walk away. And no, his parcel didn’t appear to be very heavy.
t
tS !105.4 said:
I have several houses on my route that can be a pain in the bum to get to, that I have to walk 60-80 metres to.
OP is further than that. 
What's the expected limit? I guess apart from anything else, they don't want drivers to venture very far from the van for security reasons.
Sheepshanks said:
OP is further than that.
What's the expected limit? I guess apart from anything else, they don't want drivers to venture very far from the van for security reasons.
In which case Amazon should implement something at point of order that states that delivery isn’t possible to that address.What's the expected limit? I guess apart from anything else, they don't want drivers to venture very far from the van for security reasons.
IMO, if a parcel and an address is on your manifest, you deliver the package.
As a driver you’ve no idea what’s in there. It could be a birthday present, it could be someone’s diabetes medication. But whatever it is, the customer has paid for you, (the driver), to deliver it, so you deliver it.
After all, it’s the customers who pay your wages.
That’s how I approach my job. Other people’s opinion may vary.
Smitters said:
The trick he's using is to ring the contact number to ask me for guidance, but only letting it ring once. Of course, I never get it answered in time, and dialling back just gives you an auto-response.
.
Whilst frustrating or you, that's actually good thinking on his part, maybe they all do that for deliveries they don't want to do?.
105.4 said:
Sheepshanks said:
OP is further than that.
What's the expected limit? I guess apart from anything else, they don't want drivers to venture very far from the van for security reasons.
In which case Amazon should implement something at point of order that states that delivery isn’t possible to that address.What's the expected limit? I guess apart from anything else, they don't want drivers to venture very far from the van for security reasons.
IMO, if a parcel and an address is on your manifest, you deliver the package.
As a driver you’ve no idea what’s in there. It could be a birthday present, it could be someone’s diabetes medication. But whatever it is, the customer has paid for you, (the driver), to deliver it, so you deliver it.
After all, it’s the customers who pay your wages.
That’s how I approach my job. Other people’s opinion may vary.
Other things which have been delivered to this address, though not by Amazon:
A 75kg 2m x 1.6m shower screen.
A 2m x 1.5m x 1.5m climbing frame - intact and fully built
A 2.5m x 1m x 1m sofa (by one small, sweaty man - me)
A 95kg treadmill by two quite hot grumpy men who cheered up when I gave them cold Cokes
And let's not forget, an entire house full of furniture and belongings.
It's a weird stand to take as a delivery driver - to not want to deliver to the doorstep and I'm certainly not pretending my delivery is anything like as critical as medicine. But the driver doesn't know that. In actual fact Amazon came to the rescue in 2021 when my Mum was bedridden and the local pharmacy couldn't get dressings in for a week. Bang, Amazon Prime and on the doorstep for the burse the next day.
Random Account No6 said:
Big items, take up more space in the van.
ETA: Compost bins look good
Noted, though I'm mindful of only ordering things I need and which are not a total ballache to return!ETA: Compost bins look good
Edited by Random Account No6 on Thursday 31st August 16:05
Smitters said:
EmailAddress said:
Silverbullet767 said:
Start a chat with Amazon customer services and tell them what you told us. Chances are he'll get a kick up the arse, or assigned a different route.
Or the driver will be dead from overwork, time pressures, and heat exhaustion by next month and you'll have a new driver anyway.If you are that bothered about it, don’t use Amazon.
Gassing Station | The Lounge | Top of Page | What's New | My Stuff