Attempted delivery

[richhead]

Had a email yesterday from a well known online company yesterday to say they had attempted to deliver something that i had ordered, well they hadnt, i was in all day and they usualy leave things by my door anyway(very safe).
This isnt the first time its happened, i did an online chat thing with them, and ended up going round in circles.
Its not a great problem as happy to wait, but found it odd, i have a cam on the door, and nobody even tried.
Anyone else had this, and why say they have tried when they obviously havnt?

[Spare tyre]

I live in area A
Nearby is area B

I’m convinced that the same evri driver has rounds A and B

My guess is only does one area a day, delivering double each day. Much more efficient

Whenever I get a we missed you notification, the following day it’s just shoved through the door

So I suspect he just does it as a blanket thing

I might be wrong

[psi310398]

Yes, all the time with RM; I suspect that it is to fiddle the KPIs, because the postie simply cannot do the full round assigned in the time available. I’ve had them defer twice before something actually gets delivered.

I have every sympathy with the staff. They are flogged mercilessly by an indifferent management and yet it is the relatively well paid and pampered train drivers and teachers who go on strike.

[dukeboy749r]

We have similar notes - normally only from Royal Mail.

For us, I have to say, that Evri, Yodel and Amazon are top-notch.

[Far Cough]

richhead said:

Had a email yesterday from a well known online company yesterday to say they had attempted to deliver something that i had ordered, well they hadnt, i was in all day and they usualy leave things by my door anyway(very safe).
This isnt the first time its happened, i did an online chat thing with them, and ended up going round in circles.
Its not a great problem as happy to wait, but found it odd, i have a cam on the door, and nobody even tried.
Anyone else had this, and why say they have tried when they obviously havnt?

DHL ?

I have had this a few times. The last one was a watch so waited in all day and was even on my front drive at 6.34pm when the text came through stating, we tried to deliver but were unable................. and then the kicker ......... please refer to the card put through your door for the next steps to take ........

It`s disgusting that they cannot narrow it down to a time window like some companies do or give you an idea of what number your delivery is and what number the courier is on. Waiting in all day for a no show , very very frustrating

[K87]

There was a delivery company Citylink that was notorious for this practice, they would drive up to your house and put the card through. A former driver told me that they were paid the same amount for the card or the parcel and they were under unrealistic time restraints for each delivery.

I ended up having to make a 20 mile round trip to pick up a parcel, the man at the counter made the comment, ' it is not as if you have paid for delivery'

[richhead]

K87 said:

There was a delivery company Citylink that was notorious for this practice, they would drive up to your house and put the card through. A former driver told me that they were paid the same amount for the card or the parcel and they were under unrealistic time restraints for each delivery.

I ended up having to make a 20 mile round trip to pick up a parcel, the man at the counter made the comment, ' it is not as if you have paid for delivery'

This wasnt even a card through the door, was an email, nobody came to the door

[A500leroy]

Most likely its gone on a different route, theyve realised the error so picked the best option on the scanner ( there is no ' we messed up when we were loading the van' option)

[languagetimothy]

richhead said:

K87 said:

There was a delivery company Citylink that was notorious for this practice, they would drive up to your house and put the card through. A former driver told me that they were paid the same amount for the card or the parcel and they were under unrealistic time restraints for each delivery.

I ended up having to make a 20 mile round trip to pick up a parcel, the man at the counter made the comment, ' it is not as if you have paid for delivery'

This wasnt even a card through the door, was an email, nobody came to the door

This. I’m in Portugal and several times was expecting a delivery from UPS. They rarely deliver to my home (in a town not the sticks) no card, I just get a mail saying where to pickup. Luckily it’s very nearby.
The tracking website of course says “out for delivery, by end of day” I no longer wait for any courier, you think with today’s technology the tracker could show “in town A, then going to B etc,” at least you might be able work out roughly when it’s going to arrive even if you live in Z.

[richhead]

A500leroy said:

Most likely its gone on a different route, theyve realised the error so picked the best option on the scanner ( there is no ' we messed up when we were loading the van' option)

that sounds probable

[Nethybridge]

Evri annoyingly do not give the option to leave the package on the doorstep,
[ the block of 4 flats have a security front door so it's safe and someone will buzz them in ]
I don't want to annoy my neighbours with accepting my parcels,
so if i'm out the parcel doesn't get delivered.

[austinsmirk]

I had this for 5 weeks with evri. Bought a very decent mountain bike for my daughter.

We’re working from home at that point. Endless faked “ we tried to deliver but no one was in”. Usually had a message saying we’re delivering at say 11.00am to 12.00. Then at 11.03: Sorry failed delivery you’re not in

Never got the bike. Took weeks to get my money back from evans cycles. Couldn’t beat the evri chat bots. Eventually did speak to someone and it was “ we’ll sweep the warehouse”. They knew the driver had pinched it and it had run its course.

Seen loads of stuff like this in the village trying to pin the evri driver down.

[105.4]

Nethybridge said:

Evri annoyingly do not give the option to leave the package on the doorstep,
[ the block of 4 flats have a security front door so it's safe and someone will buzz them in ]
I don't want to annoy my neighbours with accepting my parcels,
so if i'm out the parcel doesn't get delivered.

Request ‘porch’.

[AB]

I had a delivery notification from Evri last week with a picture of a package (£500) value at the end of my driveway on the pavement.

I got home from work that evening and it wasn’t there, checked with neighbours.

Wonder how this one will play out.

[vladcjelli]

105.4 said:

Nethybridge said:

Evri annoyingly do not give the option to leave the package on the doorstep,
[ the block of 4 flats have a security front door so it's safe and someone will buzz them in ]
I don't want to annoy my neighbours with accepting my parcels,
so if i'm out the parcel doesn't get delivered.

Request ‘porch’.

But if your neighbours will buzz anyone in, how secure is it?

[105.4]

vladcjelli said:

105.4 said:

Nethybridge said:

Evri annoyingly do not give the option to leave the package on the doorstep,
[ the block of 4 flats have a security front door so it's safe and someone will buzz them in ]
I don't want to annoy my neighbours with accepting my parcels,
so if i'm out the parcel doesn't get delivered.

Request ‘porch’.

But if your neighbours will buzz anyone in, how secure is it?

For someone who does this for a living, and delivers to a lot of flats, then I’m afraid that that is the risk.

As the customer, you have four choices:

1) Make sure someone is available at the property to accept delivery.
2) Divert to a nominated neighbour who is actually going to be in.
3) Get the package diverted to a parcel shop / locker.
4) Have it left outside your flat door.

I deliver around 200-300 parcels a day, half of which go to flats. I’d estimate that around 0.1-0.2% if those go missing from outside the customers flat doors.

To be really frank, if the customer was really that bothered about the parcel, then no matter what, they’d be in to accept delivery. If I’m having something delivered and I don’t want it leaving unattended in my nominated ‘safe place’, then I make sure that someone is going to be in to accept deliver.

[vikingaero]

105.4 said:

vladcjelli said:

105.4 said:

Nethybridge said:

Evri annoyingly do not give the option to leave the package on the doorstep,
[ the block of 4 flats have a security front door so it's safe and someone will buzz them in ]
I don't want to annoy my neighbours with accepting my parcels,
so if i'm out the parcel doesn't get delivered.

Request ‘porch’.

But if your neighbours will buzz anyone in, how secure is it?

For someone who does this for a living, and delivers to a lot of flats, then I’m afraid that that is the risk.

As the customer, you have four choices:

1) Make sure someone is available at the property to accept delivery.
2) Divert to a nominated neighbour who is actually going to be in.
3) Get the package diverted to a parcel shop / locker.
4) Have it left outside your flat door.

I deliver around 200-300 parcels a day, half of which go to flats. I’d estimate that around 0.1-0.2% if those go missing from outside the customers flat doors.

To be really frank, if the customer was really that bothered about the parcel, then no matter what, they’d be in to accept delivery. If I’m having something delivered and I don’t want it leaving unattended in my nominated ‘safe place’, then I make sure that someone is going to be in to accept deliver.

Agree with Mr 105.4 (FM?). Why order something when you know you won't be in? If I know I'm WFH tomorrow, then I'll order stuff.

[Far Cough]

105.4 said:

For someone who does this for a living, and delivers to a lot of flats, then I’m afraid that that is the risk.

As the customer, you have four choices:

1) Make sure someone is available at the property to accept delivery.
2) Divert to a nominated neighbour who is actually going to be in.
3) Get the package diverted to a parcel shop / locker.
4) Have it left outside your flat door.

I deliver around 200-300 parcels a day, half of which go to flats. I’d estimate that around 0.1-0.2% if those go missing from outside the customers flat doors.

To be really frank, if the customer was really that bothered about the parcel, then no matter what, they’d be in to accept delivery. If I’m having something delivered and I don’t want it leaving unattended in my nominated ‘safe place’, then I make sure that someone is going to be in to accept deliver.

I think you missed the OP's point. He was in all day , as was I but they still showed it as a failed delivery which is BS.

Can you explain why that would happen with your insider knowledge ?

[languagetimothy]

vikingaero said:

105.4 said:

vladcjelli said:

105.4 said:

Nethybridge said:

Evri annoyingly do not give the option to leave the package on the doorstep,
[ the block of 4 flats have a security front door so it's safe and someone will buzz them in ]
I don't want to annoy my neighbours with accepting my parcels,
so if i'm out the parcel doesn't get delivered.

Request ‘porch’.

But if your neighbours will buzz anyone in, how secure is it?

For someone who does this for a living, and delivers to a lot of flats, then I’m afraid that that is the risk.

As the customer, you have four choices:

1) Make sure someone is available at the property to accept delivery.
2) Divert to a nominated neighbour who is actually going to be in.
3) Get the package diverted to a parcel shop / locker.
4) Have it left outside your flat door.

I deliver around 200-300 parcels a day, half of which go to flats. I’d estimate that around 0.1-0.2% if those go missing from outside the customers flat doors.

To be really frank, if the customer was really that bothered about the parcel, then no matter what, they’d be in to accept delivery. If I’m having something delivered and I don’t want it leaving unattended in my nominated ‘safe place’, then I make sure that someone is going to be in to accept deliver.

Agree with Mr 105.4 (FM?). Why order something when you know you won't be in? If I know I'm WFH tomorrow, then I'll order stuff.

See my earlier post. Yes of course i want what I ordered but the delivery time on tracker site is so vague, why should I wait around all day when you can’t give me at least a rough idea when it will be delivered. At the very least morning or afternoon but it should be more accurate than that. Sort out the tech! maybe it won’t be delivered anyway, I’ll hv to collect it.

[105.4]

Far Cough said:

I think you missed the OP's point. He was in all day , as was I but they still showed it as a failed delivery which is BS.

Can you explain why that would happen with your insider knowledge ?

Lazy, bone idle delivery driver. He / she was probably behind on their ETA target, so instead of running between drops, carried on with their slow walk and knocked a few streets of deliveries back as ‘customer not available’ instead, without the intelligence to realise that by saving one target, (ETAs), they’d torpedoed another, (% of parcels delivered per day).