Do it online but…
Discussion
I want to add one of the privates to one of our cars insurance. Every time I phone a business, I have to listen to 15 minutes of bullshine telling me to do it online, it's quicker etc. Well, today I tried to do it online so I keyed in the details and clicked 'submit'.
Guess what? Can't do that right now, give us a call. So now I have to waste an hour on the phone, with a significant chuck of it telling me to do it online, it's quicker etc.
Annoying thing is that the system knows why it cannot add the private but does it tell you? Does it fook. I had the same problem adding the youngest private to his own car insurance. Tried online but after clicking submit we got 'theres a problem, please call us'. Turned out it was because he was under 25 and, for some reason, that has to be done manually. Thing is, when I keyed his date of birth, it just accepted that and I wasted time adding all the other bits of info. Why didn't the system say as soon as I keyed in his DoB, that he was under 25 and to call us?
Is it just me or what? Why, these days, can't the online world just say in plain English what the problem is, rather that 'oops, call us'?
Guess what? Can't do that right now, give us a call. So now I have to waste an hour on the phone, with a significant chuck of it telling me to do it online, it's quicker etc.
Annoying thing is that the system knows why it cannot add the private but does it tell you? Does it fook. I had the same problem adding the youngest private to his own car insurance. Tried online but after clicking submit we got 'theres a problem, please call us'. Turned out it was because he was under 25 and, for some reason, that has to be done manually. Thing is, when I keyed his date of birth, it just accepted that and I wasted time adding all the other bits of info. Why didn't the system say as soon as I keyed in his DoB, that he was under 25 and to call us?
Is it just me or what? Why, these days, can't the online world just say in plain English what the problem is, rather that 'oops, call us'?
I’ve had to telephone the Halifax three times from the US as my credit card keeps getting blocked. What really annoys me is that every time I get the same message - “we are experiencing an unusual high volume of calls”.
No your not, you just don’t have enough staff to answer the expected volume of calls.
No your not, you just don’t have enough staff to answer the expected volume of calls.
tim0409 said:
I’ve had to telephone the Halifax three times from the US as my credit card keeps getting blocked. What really annoys me is that every time I get the same message - “we are experiencing an unusual high volume of calls”.
No your not, you just don’t have enough staff to answer the expected volume of calls.
I have some old isa with Halifax, can’t log in to the account so have to navigate a phone systemNo your not, you just don’t have enough staff to answer the expected volume of calls.
I suspect I’ve wasted 20 hours over numerous attempts, go round and round sometimes even speaking to the same people
It’s about 12k, but it’s safe and I’ll just do it another day……
tim0409 said:
I’ve had to telephone the Halifax three times from the US as my credit card keeps getting blocked. What really annoys me is that every time I get the same message - “we are experiencing an unusual high volume of calls”.
No your not, you just don’t have enough staff to answer the expected volume of calls.
That one really winds me up, suggesting that it is somehow the fault of customers for making too many calls when it is really that the bank/insurance company/utility/government dept is badly organised and/or understaffed.No your not, you just don’t have enough staff to answer the expected volume of calls.
mac96 said:
That one really winds me up, suggesting that it is somehow the fault of customers for making too many calls when it is really that the bank/insurance company/utility/government dept is badly organised and/or understaffed.
Too many calls from folk who can't get an answer on their damned difficult to navigate web pages probably.Colonel Cupcake said:
I want to add one of the privates to one of our cars insurance. Every time I phone a business, I have to listen to 15 minutes of bullshine telling me to do it online, it's quicker etc. Well, today I tried to do it online so I keyed in the details and clicked 'submit'.
Guess what? Can't do that right now, give us a call. So now I have to waste an hour on the phone, with a significant chuck of it telling me to do it online, it's quicker etc.
Annoying thing is that the system knows why it cannot add the private but does it tell you? Does it fook. I had the same problem adding the youngest private to his own car insurance. Tried online but after clicking submit we got 'theres a problem, please call us'. Turned out it was because he was under 25 and, for some reason, that has to be done manually. Thing is, when I keyed his date of birth, it just accepted that and I wasted time adding all the other bits of info. Why didn't the system say as soon as I keyed in his DoB, that he was under 25 and to call us?
Is it just me or what? Why, these days, can't the online world just say in plain English what the problem is, rather that 'oops, call us'?
Sounds like the Colonel was conversing with the Admiral?Guess what? Can't do that right now, give us a call. So now I have to waste an hour on the phone, with a significant chuck of it telling me to do it online, it's quicker etc.
Annoying thing is that the system knows why it cannot add the private but does it tell you? Does it fook. I had the same problem adding the youngest private to his own car insurance. Tried online but after clicking submit we got 'theres a problem, please call us'. Turned out it was because he was under 25 and, for some reason, that has to be done manually. Thing is, when I keyed his date of birth, it just accepted that and I wasted time adding all the other bits of info. Why didn't the system say as soon as I keyed in his DoB, that he was under 25 and to call us?
Is it just me or what? Why, these days, can't the online world just say in plain English what the problem is, rather that 'oops, call us'?
Multiple times a year they badger me and the wife to join our accounts on a multicar. Yet both of us always end up with “there’s a problem, please call” when we try and follow their directions to do it online.
On one occasion their online system was adamant my wife’s car didn’t exist, yet it was insured with them at the time.
Skyedriver said:
mac96 said:
That one really winds me up, suggesting that it is somehow the fault of customers for making too many calls when it is really that the bank/insurance company/utility/government dept is badly organised and/or understaffed.
Too many calls from folk who can't get an answer on their damned difficult to navigate web pages probably.Had this the other day with my car insurance company, says on the online portal you can request your NCD in there and receive instantly, keep filling the form up but keep getting an error message. 20 minutes on hold with a constant message about high call volumes and you can do everything online. Get through and I’m told I’ll get it through via email within 5 minutes. An hour later and nothing, another 20 minutes on hold, get the same person I spoke to before, she apparently hadn’t pressed the right button. So all in an hour wasted.
sideways sid said:
Colonel Cupcake said:
...I had the same problem adding the youngest private to his own car insurance...
Why not let them deal with it?We tried adding him online, only to be told 'oops, theres a problem' after clicking submit. After ringing and waiting nearly an hour to talk to someone, it turns out that under 25s have to be added manually for some reason but why the website couldn't say that as soon as his DoB was keyed in, I don't know.
emicen said:
Sounds like the Colonel was conversing with the Admiral?
Multiple times a year they badger me and the wife to join our accounts on a multicar. Yet both of us always end up with “there’s a problem, please call” when we try and follow their directions to do it online.
On one occasion their online system was adamant my wife’s car didn’t exist, yet it was insured with them at the time.
No, it was Halifax. To be fair, they answered the phone straight away but they blew it by wanting nearly a grand to add him but adding him to my car with a different insurer was just £92.Multiple times a year they badger me and the wife to join our accounts on a multicar. Yet both of us always end up with “there’s a problem, please call” when we try and follow their directions to do it online.
On one occasion their online system was adamant my wife’s car didn’t exist, yet it was insured with them at the time.
Spare tyre said:
tim0409 said:
I’ve had to telephone the Halifax three times from the US as my credit card keeps getting blocked. What really annoys me is that every time I get the same message - “we are experiencing an unusual high volume of calls”.
No your not, you just don’t have enough staff to answer the expected volume of calls.
I have some old isa with Halifax, can’t log in to the account so have to navigate a phone systemNo your not, you just don’t have enough staff to answer the expected volume of calls.
I suspect I’ve wasted 20 hours over numerous attempts, go round and round sometimes even speaking to the same people
It’s about 12k, but it’s safe and I’ll just do it another day……
It will be thoroughly investigated and resolved pretty quickly. I moved house in jan and for some reason they couldn’t update my address. I wasted hours trying to get it sorted.
I did the above, resolved in a week and they gave me compensation (unexpected) as a result.
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