Dealing with modern companies! Grrr !

[grumpy52]

I expect to deal with a real person ,either face-to-face or via Email.
So many times you start off dealing with a bot then get passed to a web chat ,often with the person dealing with several people at once ,the communication is very stilted and so often doesn't give you what you want or solve the problem as many are working from a script on a computer . They often have little knowledge of the product ,service or subject .
Once in a while you actually deal with a real person who has knowledge and expertise to solve your problem effectively. These people are getting very rarely.
How do others deal with this frustration?

[Opapayer]

If they gave you that, then they’d be uncompetitive on price in the modern world. People want stuff cheap, but expect top level service. The two are pretty much incompatible.

[wolfracesonic]

grumpy52 said:

How do others deal with this frustration?

I usually get more frustrated! Though it is a joyous feeling on the odd occasion when get to promptly deal with someone who is absolutely on top of their product or service, usually smaller/medium companies where this is found: the larger corporates continuing there long march towards ever greater enstification

[captain_cynic]

I like it when I can sort things out with a company without having to deal with a person.

People are annoying and more often than not, completely useless.

[wombleh]

I try to never call help desks. The majority need to rename themselves as “desk” to avoid being sued for false advertising. If there’s a problem, sort it myself or change to another company.

[Skii]

Opapayer said:

If they gave you that, then they d be uncompetitive on price in the modern world. People want stuff cheap, but expect top level service. The two are pretty much incompatible.

This.