Viagogo refund

[Abc321]

Should be in classics from the missus.

I’ve gone out for a few pints, come back and she’s bought 4 tickets off Viagogo for Paul Heaton for £480(!!). They are £40 each direct from Gigsandtours

Any suggestions welcome on how to get a refund. Viagogo set in stone on the sale the robbing b******s.

[normalbloke]

Have you asked Paul himself, it’s his hot potato….

https://www.nme.com/news/music/paul-heaton-hits-ou...

[Tarby]

Abc321 said:

Should be in classics from the missus.

I ve gone out for a few pints, come back and she s bought 4 tickets off Viagogo for Paul Heaton for £480(!!). They are £40 each direct from Gigsandtours

Any suggestions welcome on how to get a refund. Viagogo set in stone on the sale the robbing b******s.

This is a painful one. A few avenues worth trying:

Chargeback via your bank/card provider — this is your strongest play. Contact your bank and dispute the transaction under Section 75 (if credit card, over £100) or chargeback rules (debit card). The argument is misrepresentation — Viagogo routinely misleads buyers about face value and availability when tickets are readily available at primary price. Banks are increasingly sympathetic to this and Viagogo struggle to defend it robustly.

Viagogo’s own guarantee — they advertise a “buyer guarantee” and claim tickets will be valid. If you can demonstrate the same tickets were available direct at £40 each, you have a reasonable misrepresentation argument. Won’t get you far with their support bots but worth documenting.

Trading Standards / Citizens Advice — Viagogo have had multiple run-ins with the CMA (Competition and Markets Authority) and ASA over exactly this kind of pricing opacity. A report won’t get your money back quickly but it strengthens the broader chargeback narrative if you reference it.

Sell them on — grim option but if the gig is popular you could shift them for face value on Twickets or similar and recover £160. Not ideal but better than losing £320.

The honest truth is Viagogo know their T&Cs are airtight from a direct refund perspective — the chargeback route is genuinely your best shot. Was it a credit card? That’s the key question.

[TheAngryDog]

Surely the biggest issue here is that your wife even considered buying Paul Heaton tickets

Sorry OP, I hope you get a positive result.