Diamond IGI certificate - think it's been c*cked up
Discussion
Hello all,
Proposed to my now fiance last week and obviously had the diamond ring for the occasion, of which the diamond was IGI approved.
I bought the ring from a well known online place (has been mentioned on here before - lets just say they explained how many days there were in a year and also told me they sell sparkly things). They wanted to get the ring out to me ASAP so that it wouldnt hold me up, so said they would send the free valuation and diamond certificate a few days later.
I have now received the valuation and IGI certificate. The valuation is made out to a completely different person (not just a spelling mistake - completely different guy) and the ring metal is different - I went for white gold, this is for platinum. The only thing that is correct is the spec of the diamond ie the cut, clarity, colour and carat.
Now my thoughts are that the 4 C's could apply to lots of diamonds, yet they are all unique. They claim that they guarantee that the diamond and certificate match up, but I feel that if they can mess up such elementary aspects of the valuation, could I also have the wrong certificate.
Anyways, I have asked them to prove that the diamond and certificate match, as without the certificate, the diamond is far less valuable. I have suggested an independent inspection of the diamond to tally up the inclusions with the diagram on the certificate, or have welcomed any further suggestions they have.
Am I being overly picky, or should I persist and get actual proof they match each other. Their idea of proof so far extends to them saying they guarantee they match. I don't feel that this really carries much weight now
Thoughts please - thanks
Max
Proposed to my now fiance last week and obviously had the diamond ring for the occasion, of which the diamond was IGI approved.
I bought the ring from a well known online place (has been mentioned on here before - lets just say they explained how many days there were in a year and also told me they sell sparkly things). They wanted to get the ring out to me ASAP so that it wouldnt hold me up, so said they would send the free valuation and diamond certificate a few days later.
I have now received the valuation and IGI certificate. The valuation is made out to a completely different person (not just a spelling mistake - completely different guy) and the ring metal is different - I went for white gold, this is for platinum. The only thing that is correct is the spec of the diamond ie the cut, clarity, colour and carat.
Now my thoughts are that the 4 C's could apply to lots of diamonds, yet they are all unique. They claim that they guarantee that the diamond and certificate match up, but I feel that if they can mess up such elementary aspects of the valuation, could I also have the wrong certificate.
Anyways, I have asked them to prove that the diamond and certificate match, as without the certificate, the diamond is far less valuable. I have suggested an independent inspection of the diamond to tally up the inclusions with the diagram on the certificate, or have welcomed any further suggestions they have.
Am I being overly picky, or should I persist and get actual proof they match each other. Their idea of proof so far extends to them saying they guarantee they match. I don't feel that this really carries much weight now
Thoughts please - thanks
Max
The diamond in my engagement ring has the certificate number lasered on the side, however I don't think this is standard practice.
The certificate should have a number of measurements on it, plus a diagram of where the inclusions are. A gemmologist could compare the stone with the certificate and confirm / deny that the two match. Apart from that, there's not much else you can do.
PM me if you want the contact details. The chap I've used is in Hatton Garden.
The certificate should have a number of measurements on it, plus a diagram of where the inclusions are. A gemmologist could compare the stone with the certificate and confirm / deny that the two match. Apart from that, there's not much else you can do.
PM me if you want the contact details. The chap I've used is in Hatton Garden.
Edited by Mobile Chicane on Tuesday 23 June 13:42
Max Turbo said:
Hello all,
Proposed to my now fiance last week and obviously had the diamond ring for the occasion, of which the diamond was IGI approved.
I bought the ring from a well known online place (has been mentioned on here before - lets just say they explained how many days there were in a year and also told me they sell sparkly things). They wanted to get the ring out to me ASAP so that it wouldnt hold me up, so said they would send the free valuation and diamond certificate a few days later.
I have now received the valuation and IGI certificate. The valuation is made out to a completely different person (not just a spelling mistake - completely different guy) and the ring metal is different - I went for white gold, this is for platinum. The only thing that is correct is the spec of the diamond ie the cut, clarity, colour and carat.
Now my thoughts are that the 4 C's could apply to lots of diamonds, yet they are all unique. They claim that they guarantee that the diamond and certificate match up, but I feel that if they can mess up such elementary aspects of the valuation, could I also have the wrong certificate.
Anyways, I have asked them to prove that the diamond and certificate match, as without the certificate, the diamond is far less valuable. I have suggested an independent inspection of the diamond to tally up the inclusions with the diagram on the certificate, or have welcomed any further suggestions they have.
Am I being overly picky, or should I persist and get actual proof they match each other. Their idea of proof so far extends to them saying they guarantee they match. I don't feel that this really carries much weight now
Thoughts please - thanks
Max
They probably just put the cert in the wrong envelope, and the bloke whose name is on the one you received is equally confused. Proposed to my now fiance last week and obviously had the diamond ring for the occasion, of which the diamond was IGI approved.
I bought the ring from a well known online place (has been mentioned on here before - lets just say they explained how many days there were in a year and also told me they sell sparkly things). They wanted to get the ring out to me ASAP so that it wouldnt hold me up, so said they would send the free valuation and diamond certificate a few days later.
I have now received the valuation and IGI certificate. The valuation is made out to a completely different person (not just a spelling mistake - completely different guy) and the ring metal is different - I went for white gold, this is for platinum. The only thing that is correct is the spec of the diamond ie the cut, clarity, colour and carat.
Now my thoughts are that the 4 C's could apply to lots of diamonds, yet they are all unique. They claim that they guarantee that the diamond and certificate match up, but I feel that if they can mess up such elementary aspects of the valuation, could I also have the wrong certificate.
Anyways, I have asked them to prove that the diamond and certificate match, as without the certificate, the diamond is far less valuable. I have suggested an independent inspection of the diamond to tally up the inclusions with the diagram on the certificate, or have welcomed any further suggestions they have.
Am I being overly picky, or should I persist and get actual proof they match each other. Their idea of proof so far extends to them saying they guarantee they match. I don't feel that this really carries much weight now
Thoughts please - thanks
Max
I'd just ask them to send the right one.
yes, the diamond certificate should have been laser etched into the girdle of the diamond. which can be read by a jeweller with a loupe (so long has the prong of the ring doesnt cover up the number)
if could be a simple mistake - the valuer that the company use would possibly have got a package of diamonds to inspect. and when printing out his report put it with the wrong diamond package.
I remember it happening once with Whiteflash - a customer recieved the wrong independant valuation report with his diamond. when whiteflash checked their records (they film the process of verification and packaging) they saw it had been a simple mistake of the person picking up the wrong report from the pile. (the film showed the certificate matched the diamond, it was just the independate report that was wrong - it was found to have been knocked under the desk some how.)
you should have a returns period (if its the comp i think you mean - you have 30 days to return. get the diamond and cert matched up - firstly by the cert number on the diamond matching the cert. then go from there. if the 2 dont match then send it back.
if your in any doubt anyway, send it back. and start looking again.
if could be a simple mistake - the valuer that the company use would possibly have got a package of diamonds to inspect. and when printing out his report put it with the wrong diamond package.
I remember it happening once with Whiteflash - a customer recieved the wrong independant valuation report with his diamond. when whiteflash checked their records (they film the process of verification and packaging) they saw it had been a simple mistake of the person picking up the wrong report from the pile. (the film showed the certificate matched the diamond, it was just the independate report that was wrong - it was found to have been knocked under the desk some how.)
you should have a returns period (if its the comp i think you mean - you have 30 days to return. get the diamond and cert matched up - firstly by the cert number on the diamond matching the cert. then go from there. if the 2 dont match then send it back.
if your in any doubt anyway, send it back. and start looking again.
lord summerisle said:
you should have a returns period (if its the comp i think you mean - you have 30 days to return. get the diamond and cert matched up - firstly by the cert number on the diamond matching the cert. then go from there. if the 2 dont match then send it back.
if your in any doubt anyway, send it back. and start looking again.
Any idea how much it would cost to get a jeweller to check the diamond against the certificate? Is it a 2 min job that most would do for a few quid or is it more involved than that?if your in any doubt anyway, send it back. and start looking again.
To be honest, the attitude I have got back from their customer service (ring company) has left rather a sour taste in my mouth. They really arent doing anything to help ease my concerns.
TIA
it can be a 2 min job. or it can be longer.
if the diamond has been set in a ring, and one of the prongs has obsured the number - then it'd be harder as the diamond would have to be removed to see the number. (otherwise if the inclusions are viewable from above and can be matched to the diamond from the plot on the cert then this is another way if the cert number cannot be seen)
if it can be read, then it'd be a 2 min job - and shouldnt cost you much (if at all) just explain the situation to the jeweller (go to a proper jeweller, or one that advertises doing appraisals rather than a high street jewellery store.)
if your close to Hoddesdon, then i'd pop into Equinox Jewellery Design Studio, and have a word with Matt there.
eta - just seen your in Devon! so no were near!
if the diamond has been set in a ring, and one of the prongs has obsured the number - then it'd be harder as the diamond would have to be removed to see the number. (otherwise if the inclusions are viewable from above and can be matched to the diamond from the plot on the cert then this is another way if the cert number cannot be seen)
if it can be read, then it'd be a 2 min job - and shouldnt cost you much (if at all) just explain the situation to the jeweller (go to a proper jeweller, or one that advertises doing appraisals rather than a high street jewellery store.)
if your close to Hoddesdon, then i'd pop into Equinox Jewellery Design Studio, and have a word with Matt there.
eta - just seen your in Devon! so no were near!
Edited by lord summerisle on Tuesday 23 June 14:34
Thanks! I have emailed them back to ask if they laser the diamond or if they video the "matching" etc.
Will see what they say. Will probably just get the inclusions compared on the diamond to that of the certificate map. That should be enough to confirm or deny - either way, I wont be recommending this company.
Thanks for all the advice so far
Will see what they say. Will probably just get the inclusions compared on the diamond to that of the certificate map. That should be enough to confirm or deny - either way, I wont be recommending this company.
Thanks for all the advice so far
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