HSBC Online Banking
Discussion
For the second morning in a row HSBC's online banking is failing to work. I get to enter all my login details and security crap and then BAM, back to Step 1 of 2. It was exactly the same yesterday morning too and if I'm right, it'll be working as normal by about 12 noon on the dot. This is the third time in less than a week they've had this problem.
A cynical person might start to think this was deliberate so that the thousands of customers trying to check their accounts each morning have to phone their expensive telephone baking number. Frankly it's unacceptable, a large bank like the HSBC shouldn't have such issues like this every bloody morning, whoever their admins are they need sacking.
Any other irate HSBC customers suffering the same?
A cynical person might start to think this was deliberate so that the thousands of customers trying to check their accounts each morning have to phone their expensive telephone baking number. Frankly it's unacceptable, a large bank like the HSBC shouldn't have such issues like this every bloody morning, whoever their admins are they need sacking.
Any other irate HSBC customers suffering the same?
Mc lovin said:
worked this morning luckily, but i dont know about now
What time? I have this feeling that it mysteriously stops working between the hours of about 9(ish) and 12 noon.Now, I understasnd that the morning is probably their busy period with all their customers trying to check their balances, but in the two years I've been with them I've never had any issues. So why now all of a sudden? Three times in less than seven days? Like I said, I think it's to get people to use their Telephone banking, I can't believe the HSBC are unfortunate enough to suffer the same technical issues at the exact same time every day.
Okay, I assume it's business banking that's just suffering then.
http://www.theregister.co.uk/2009/06/29/hsbc_downt...
http://www.theregister.co.uk/2009/06/29/hsbc_downt...
Edited by Oakey on Tuesday 30th June 12:15
Oakey said:
Mc lovin said:
worked this morning luckily, but i dont know about now
What time? I have this feeling that it mysteriously stops working between the hours of about 9(ish) and 12 noon.Now, I understasnd that the morning is probably their busy period with all their customers trying to check their balances, but in the two years I've been with them I've never had any issues. So why now all of a sudden? Three times in less than seven days? Like I said, I think it's to get people to use their Telephone banking, I can't believe the HSBC are unfortunate enough to suffer the same technical issues at the exact same time every day.
I've had this error since yesterday morning
Sorry...
We apologise that our web site is currently unavailable.
Please try again later, or call 08457 404 404 to use our Telephone Banking* service.
If you use a textphone, call 18001 08457 125 563.
If you are abroad, call (+44) 1226 26 10 10.
and in the interests of security, we may monitor and/or record your telephone calls with us.
Sorry...
We apologise that our web site is currently unavailable.
Please try again later, or call 08457 404 404 to use our Telephone Banking* service.
If you use a textphone, call 18001 08457 125 563.
If you are abroad, call (+44) 1226 26 10 10.
- Lines are open 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
and in the interests of security, we may monitor and/or record your telephone calls with us.
Oakey said:
coolcatmaz said:
Personal Banking working fine all week so far, as is the Business online Banking
It seems to be mostly in the mornings when the problem happens. Or you live in an alternative dimension.
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