"We don't take cash here"

[Oakey]

My OH had some bills to pay yesterday afternoon so went to pay £500 into her usual branch of a certain bank only to be told;

"Sorry, we don't take cash over the counter here, you'll have to put it in an envelope and post it in the deposit box".

Obviously she was somewhat confused, after all, what was she thinking expecting to be able to pay cash in at the bank? She argued that it needed paying in immediately as bills had to be paid but the twunt over the counter argued the toss telling her repeatedly they 'didn't take cash' and that she had to use the enevelope to deposit it, saying the money should be in her account by 4pm.

What the hell? They don't take cash? What do they take? Peanuts? It's a fking bank! No wonder that certain bank has trouble. Personally if it was me I'd have kicked up a huge fuss.

[okgo]

Ridiculous.

[TheD]

That is fkin unbelievable. Everything is just getting worse. There wont be any sweets allowed in a sweetie shop next.

[Oakey]

My girlfriend seemed to think it was simply the cashier being a lazy bh and she was too busy talking to her mate. After all, what exactly does the cashier thinks happens to that money once you stick it in an envelope and post it in their little box? Fairies come along and deal with it? No, they open the fking thing up around 3.30pm and then manually process all the fking money.

[Medic-one]

That's crazy!

What bank is she with ? I've put some cash on my account a couple days ago and that's fine over the counter (Lloyds TSB). Wouldn't be happy putting an amount like that in a silly enveloppe and hope it appears on your account at some point.

[Oakey]

It was Halifax. You know, the one that almost went under. No wonder really is it if certain members of their staff won't pay in cash for their customers.

[daninsidious]

Bloody ridiculous that, I do all my banking (that's banking) online and have done for years now. Zero hassle most of the time. And that's with Halifax of all banks.

[KingRichard]

daninsidious said:

Bloody ridiculous that, I do all my banking (that's banking) online and have done for years now. Zero hassle most of the time. And that's with Halifax of all banks.

Can't pay cash in online though can you?

[Silver993tt]

Many years ago, I went to pay in a cheque for just over £10,000 into a branch of the Abbey national. It was just as they were about to close and the guy at the door said "we're closing, sorry". I showed him the cheque but it made no difference. I then went and paid the cheque into a Nat West account instead. The next day I went back to the Abbey branch and closed my account down, which I had for around 15 years and moved all the money to Natwest. When I asked to do this, they wanted me to discuss "other" options. To their surprise I refused and haven't used them since.

[Dracoro]

Why not just ask for the manager? They'll tell you why they don't take cash (or rather will say, yes of course we do, and give the cashier a bollorking later.

[Oakey]

haworthlloyd1 said:

Oakey said:

It was Halifax. You know, the one that almost went under. No wonder really is it if certain members of their staff won't pay in cash for their customers.

she may have the basic card cash account and will have been told a few times about it. Normal account customers still can pay in over the counter - is it an old account she has had from being young?

normal accounts should be fine.

I don't know, she uses Natwest usually but her card has expired and the new one has yet to arrive so used Halifax instead.

Are you saying they don't accept cash over the counter for certain accounts? What ridiculous reason do they have for that?

[rich1231]

Oakey said:

haworthlloyd1 said:

Oakey said:

It was Halifax. You know, the one that almost went under. No wonder really is it if certain members of their staff won't pay in cash for their customers.

she may have the basic card cash account and will have been told a few times about it. Normal account customers still can pay in over the counter - is it an old account she has had from being young?

normal accounts should be fine.

I don't know, she uses Natwest usually but her card has expired and the new one has yet to arrive so used Halifax instead.

Are you saying they don't accept cash over the counter for certain accounts? What ridiculous reason do they have for that?

That the service is for more valuable customers, and she isnt one of them.

HTH

[BrabusMog]

KingRichard said:

daninsidious said:

Bloody ridiculous that, I do all my banking (that's banking) online and have done for years now. Zero hassle most of the time. And that's with Halifax of all banks.

Can't pay cash in online though can you?

I did offer to scan some in and send it via an email not too long ago, but they said it wouldn't be legal tender? Whatever...

[Oakey]

rich1231 said:

Oakey said:

haworthlloyd1 said:

Oakey said:

It was Halifax. You know, the one that almost went under. No wonder really is it if certain members of their staff won't pay in cash for their customers.

she may have the basic card cash account and will have been told a few times about it. Normal account customers still can pay in over the counter - is it an old account she has had from being young?

normal accounts should be fine.

I don't know, she uses Natwest usually but her card has expired and the new one has yet to arrive so used Halifax instead.

Are you saying they don't accept cash over the counter for certain accounts? What ridiculous reason do they have for that?

That the service is for more valuable customers, and she isnt one of them.

HTH

And what's classed as a more 'valuable customer' than a customer with cash?

[fathomfive]

Oakey said:

rich1231 said:

Oakey said:

haworthlloyd1 said:

Oakey said:

It was Halifax. You know, the one that almost went under. No wonder really is it if certain members of their staff won't pay in cash for their customers.

she may have the basic card cash account and will have been told a few times about it. Normal account customers still can pay in over the counter - is it an old account she has had from being young?

normal accounts should be fine.

I don't know, she uses Natwest usually but her card has expired and the new one has yet to arrive so used Halifax instead.

Are you saying they don't accept cash over the counter for certain accounts? What ridiculous reason do they have for that?

That the service is for more valuable customers, and she isnt one of them.

HTH

And what's classed as a more 'valuable customer' than a customer with cash?

Customers with lots of cash.

[diesel head]

That is crazy knowing how rubbish the banks can be at times I would not be putting cash in an envelope into a deposit box with no proof of the amount handed over. What if that envelope was lost, you would have no proof at all of the cash you had paid in, madness!

[Oakey]

fathomfive said:

Oakey said:

rich1231 said:

Oakey said:

haworthlloyd1 said:

Oakey said:

It was Halifax. You know, the one that almost went under. No wonder really is it if certain members of their staff won't pay in cash for their customers.

she may have the basic card cash account and will have been told a few times about it. Normal account customers still can pay in over the counter - is it an old account she has had from being young?

normal accounts should be fine.

I don't know, she uses Natwest usually but her card has expired and the new one has yet to arrive so used Halifax instead.

Are you saying they don't accept cash over the counter for certain accounts? What ridiculous reason do they have for that?

That the service is for more valuable customers, and she isnt one of them.

HTH

And what's classed as a more 'valuable customer' than a customer with cash?

Customers with lots of cash.

Which would be even more work for the cashier would it not, what with all the forms for money laundering and that. It's not as if they get paid comission on every £20 paid in, is it?

[fathomfive]

Oakey said:

fathomfive said:

Oakey said:

rich1231 said:

Oakey said:

haworthlloyd1 said:

Oakey said:

It was Halifax. You know, the one that almost went under. No wonder really is it if certain members of their staff won't pay in cash for their customers.

she may have the basic card cash account and will have been told a few times about it. Normal account customers still can pay in over the counter - is it an old account she has had from being young?

normal accounts should be fine.

I don't know, she uses Natwest usually but her card has expired and the new one has yet to arrive so used Halifax instead.

Are you saying they don't accept cash over the counter for certain accounts? What ridiculous reason do they have for that?

That the service is for more valuable customers, and she isnt one of them.

HTH

And what's classed as a more 'valuable customer' than a customer with cash?

Customers with lots of cash.

Which would be even more work for the cashier would it not, what with all the forms for money laundering and that. It's not as if they get paid comission on every £20 paid in, is it?

Don't get me wrong, I missed the smiley off the end.

I'm with the Halifax though and have never had a problem paying cash in over the counter. They do try and point me towards the automated machine, but the thought of standing there for 15 minutes while it spits twenties back out at me and asks me to 'try again' doesn't really appeal.

[Oakey]

I think it was simply a case that it was lunchtime and the bint behind the counter was too busy chatting to her mate.

[ninja-lewis]

Oakey said:

rich1231 said:

Oakey said:

haworthlloyd1 said:

Oakey said:

It was Halifax. You know, the one that almost went under. No wonder really is it if certain members of their staff won't pay in cash for their customers.

she may have the basic card cash account and will have been told a few times about it. Normal account customers still can pay in over the counter - is it an old account she has had from being young?

normal accounts should be fine.

I don't know, she uses Natwest usually but her card has expired and the new one has yet to arrive so used Halifax instead.

Are you saying they don't accept cash over the counter for certain accounts? What ridiculous reason do they have for that?

That the service is for more valuable customers, and she isnt one of them.

HTH

And what's classed as a more 'valuable customer' than a customer with cash?

Customers who have accounts with lots of little charges as well as other profitable financial products.