Agreed to a utility "switch" - my rights to cancel...

[Landlord]

Hi,

I believe we have verbally (recorded) agreed to switch our telephony provider (as of today, Thursday 24th). I have done a bit of research on t'internet and it looks like we may live to regret the decision.

Are there any applicable covenants (distance selling etc.) that would enable us to say "whoa, there cowboy. Hold your horses." etc. and rescind the agreement?

Any help would be gratefully accepted!

Cheers,
Phil.

Edited to remove an errant "n".

Edited by Landlord on Thursday 24th September 22:58

[ofcorsa]

If its WLR provider, There is a minimum ten day lead time for the order, You should be able to cancel in this period

[Landlord]

ofcorsa said:

WLR provider

Thanks for the reply. Sorry, what does this mean? Cheers.

Ah - just found it means "wholesale line rental"... but not sure what that "means". They use BT physical lines. They're like a uSwitch gas. Nothing "changes" but the person that gets your money. IYSWIM.

Edited by Landlord on Thursday 24th September 23:06

[Stu R]

Landlord said:

ofcorsa said:

WLR provider

Thanks for the reply. Sorry, what does this mean? Cheers.

wholesale line rental

[ofcorsa]

Basically If its BTs network they are providing the service over. Not sure how cable providers work, But WLR stuff has a 10 day window for cancellation

[Mojooo]

oops, read it as you bought it from a doorstep seller

Edited by Mojooo on Thursday 24th September 23:09

[Landlord]

Mojooo said:

oops, read it as you bought it from a doorstep seller

Edited by Mojooo on Thursday 24th September 23:09

doorstop = cold-caller? Then, yes. My bad, as I believe the modern vernacular would present.

[Landlord]

ofcorsa said:

Basically If its BTs network they are providing the service over. Not sure how cable providers work, But WLR stuff has a 10 day window for cancellation

Which sounds like a resounding "yes". Is there a "sales-of-goods-act" type label I can throw at them to let them know I know what I'm talking about?

Thanks for everyones help so far, by the way.

[Mojooo]

Landlord said:

Mojooo said:

oops, read it as you bought it from a doorstep seller

Edited by Mojooo on Thursday 24th September 23:09

doorstop = cold-caller? Then, yes. My bad, as I believe the modern vernacular would present.

IF they turned up at your door and got someone to sign for it then and there

i.e they didn't leave you some paperwork to sign later / or they didn;t give you a number to call and confirm later

Then they should give you cencellation rights as per this law - the item has to cost over £35 though

http://www.southampton.gov.uk/people/keepingyousaf...

Edited by Mojooo on Thursday 24th September 23:31

[ofcorsa]

Landlord said:

ofcorsa said:

Basically If its BTs network they are providing the service over. Not sure how cable providers work, But WLR stuff has a 10 day window for cancellation

Which sounds like a resounding "yes". Is there a "sales-of-goods-act" type label I can throw at them to let them know I know what I'm talking about?

Thanks for everyones help so far, by the way.

basically process says you should get a letter stating your switcher over date, Not sure about sale of good but ofcom take a dim view of telcos taking lines over when the customer has requested cancellation the 10 period is for just this scenario

first stop, Phone the gaining CP and request cancellation, If your not confident they will honor this phone your current provider and request cancel other,

[Landlord]

ofcorsa said:

CP

CP = counter-party?

[ofcorsa]

communication provider, i get told i speak in jargon too much sorry

its late and im on auto pilot

[Landlord]

ofcorsa said:

its late and im on auto pilot

You mean "ap".



Thanks for your help. Massively useful - I'll make the call tomorrow. Thanks.

[Chim Girl]

Assuming this has been sold to you as a consumer i.e not the business, the supplier should comply with the Distance Selling Regulations 2000, for any services sold via 'net, phone, fax or door-to-door.

• if you give your consumer the required written information on or before the day the contract is concluded, their cancellation rights will last for seven working days, counting from the day after the contract was concluded, or
• If the required written information is provided after the contract is concluded but within three months (beginning the day after the contract was concluded), cancellation rights will last for seven working days after the information is received.

Different rules apply to services where the consumer agrees that the service starts before the usual cancellation period expires. These rules are as follows:-

• Where you have supplied the required durable information before the service starts and the consumer agrees to the service starting before the end of the usual cancellation period, their cancellation rights will end when performance of the service starts.

Hope that helps,

Jo

[Landlord]

Chim Girl said:

Assuming this has been sold to you as a consumer i.e not the business

No - this is for the business. Is this subject to different rules then?

Chim Girl said:

Different rules apply to services where the consumer agrees that the service starts before the usual cancellation period expires.

I was told that it would take 21 days to take effect.

Thanks for the info!

PS The company I'm not sure of is "One Bill" - moving from BT. Does anyone have any experience of them? Like I said, I've done some Googling and seen a number of negative comments - but not a whole lot. I know very well that bad service prompts angry-keyboard-attacks far, far more readily than anything other than exceptional service prompts praise.

[Mojooo]

Distance Selling doesn't apply to face to face contracts, its only when it has all been done by distance.

The law I linked to will apply if they came to your door and you signed up then and there

Howver, both of those only apply to consumers I think

[TooLateForAName]

I dont think distance selling applies to business contracts.