Returning faulty goods...
Discussion
My GFs broke the other day too..
About 3 years old I think, it's obviously by design but I think it's pretty appalling they aren't cheap bits of kit and should last a bit longer.
FWIW, get on www.quidco.com and order some from lookfantastic.com via there, cheapest I found on the interweb at £89-ish and you get £6 cash back via quidco.
About 3 years old I think, it's obviously by design but I think it's pretty appalling they aren't cheap bits of kit and should last a bit longer.
FWIW, get on www.quidco.com and order some from lookfantastic.com via there, cheapest I found on the interweb at £89-ish and you get £6 cash back via quidco.
IL_JDM said:
Waiter said:
Two years old..! Don't be daft, they'll laugh at you.
So you feel that a £135 item which sparks, meaning a potential fire hazard, is 'of satisfactory quality' under the Sales of Goods Act?Edited by Waiter on Thursday 1st October 09:49
Were they OK when you bought them? It would seem so as they have lasted two years or so.
Was there an inherent fault in manufacture? It would seem not as they have lasted two years or so.
As said above, the way they have been treated over those two years is a complete unknown but is probably why they have started sparking. By all means send them back for repair but it's not the manufacturer's fault they need service after two years.
IL_JDM said:
My missus this morning was using her GHD straighteners which she has owned for a couple of years (therefore out of warranty).
The appliance started crackling and then sparked pretty bad. She switched it off at the mains staright away and it didn't cause any harm or anything.
I'm thinking that warranty or not, this would fall under the Sales of goods act? I've had a quick google and people have said to return the item to the below address (recorded delivery) with a cover note, stating the sales of goods act.
Jemella Limited
BOX 147
Ilkley
Yorkshire
LS29 0YL
I've never had to write a letter for this situation, so any advice on most successful approaches? Loaded with threats and references to the SOGA or just polite and concerned?
Cheers ta
I'd say that in theory you have a case: you'd expect the product to last longer than 3 years.The appliance started crackling and then sparked pretty bad. She switched it off at the mains staright away and it didn't cause any harm or anything.
I'm thinking that warranty or not, this would fall under the Sales of goods act? I've had a quick google and people have said to return the item to the below address (recorded delivery) with a cover note, stating the sales of goods act.
Jemella Limited
BOX 147
Ilkley
Yorkshire
LS29 0YL
I've never had to write a letter for this situation, so any advice on most successful approaches? Loaded with threats and references to the SOGA or just polite and concerned?
Cheers ta
Edited by IL_JDM on Thursday 1st October 09:41
However, enforcing or testing this out will cost you much more time and money than it's worth, so probably best not to think too hard about your "rights" at the moment.
Go for a polite, friendly and concerned approach to the manufacturer. You could try the retailer (with whom, after all, you have the contract) but I think you'll get brushed off, as it were. A polite, friendly phone call asking if there's any chance of a replacement, followed by a letter written in a similar tone might get you a result. It's just worked for me with 2 companies - the retailers didn't want to know.
Just don't get too hung up on it if they won't play ball. Buy some new straighteners and move on.
The design of hair straightners is a fire hazzard almost by design,
- hot plate that could start a fire
- hot plates that can come into contact with the cable damaging insulation
- hot plates that can be forgotten and left on, what genius puts the switch and warning light between the 2 plates?
IIRC a few years back there was a report on watchdog about dangerous hair straightners.
- hot plate that could start a fire
- hot plates that can come into contact with the cable damaging insulation
- hot plates that can be forgotten and left on, what genius puts the switch and warning light between the 2 plates?
IIRC a few years back there was a report on watchdog about dangerous hair straightners.
You could try it but i doubt you'll get anything.
The Xbox was different - you get the red ring of death because of a fault with the Xbox.
Your missus has probably abused her straighteners to no end, pulling, dropping leaving them on etc.
Sometimes things just break!
I'd say 2 years was a pretty good innings from the amount she's used them!
The Xbox was different - you get the red ring of death because of a fault with the Xbox.
Your missus has probably abused her straighteners to no end, pulling, dropping leaving them on etc.
Sometimes things just break!
I'd say 2 years was a pretty good innings from the amount she's used them!
IL_JDM said:
Waiter said:
IL_JDM said:
Waiter said:
Two years old..! Don't be daft, they'll laugh at you.
So you feel that a £135 item which sparks, meaning a potential fire hazard, is 'of satisfactory quality' under the Sales of Goods Act?Edited by Waiter on Thursday 1st October 09:49
Were they OK when you bought them? It would seem so as they have lasted two years or so.
Was there an inherent fault in manufacture? It would seem not as they have lasted two years or so.
As said above, the way they have been treated over those two years is a complete unknown but is probably why they have started sparking. By all means send them back for repair but it's not the manufacturer's fault they need service after two years.
A quick google on the terms 'Faulty GHD' or 'GHD sparking' brings back numerous forums and posts from people who have experienced the same issue.
Do you also assume that people with an xbox 360 who experience the 'red ring of death' after 2 years of ownership are all at fault?
rocksteadyeddie said:
Worst "I use hair straighteners" thread ever...
My next thread is on tampons 
I'm going to be writing a letter either way, no point spending a further £100ish if it was possible to get a replacement or even a repair for a subsidised fee, the thread was merely aimed at asking how I should approach the company/manufacturer.
Edited by IL_JDM on Thursday 1st October 10:11
The sheer numbers of failed console worldwide resulted in Microsoft increasing the warranty on the XBox 360 to 3 years - This only covers the red rings of death, which is a manufacturing fault and can happen at anytime through ownership.
The GHD hair straighteners may have lasted longer, if they were used more carefully - or if we follow your comparison with the Xbox, they would have lasted much longer if left on the table for 3 years!
Send 'em back, try your luck and hopefully you might get some new GHD's! If not, buy some more!
A polite letter to the company advising that you are disappointed that their product only lasted two years given the cost etc. and that you will now have to consider whether or not to ever purchase another product by them in future.
See what comes of it.
Going in hard with sale of goods act etc. at the outset will not get you anywhere. If you feel strongly enough about it then wait and see what the reply is to nice polite letter first then you can, if needs be, still attempt to rely upon the Sale of Goods Act.
See what comes of it.
Going in hard with sale of goods act etc. at the outset will not get you anywhere. If you feel strongly enough about it then wait and see what the reply is to nice polite letter first then you can, if needs be, still attempt to rely upon the Sale of Goods Act.
My wife had exactly the same thing with hers!
Get onto GHD themselves and they 'repair' them - I think for £25(ish).
In actual fact they sent a brand new pair back.
http://www.ghdhair.com/customer-care/contact-us
FOR GENERAL ENQUIRIES PLEASE
CONTACT US AT:
ghd
Unit 12
Ryefield Way
Silsden
West Yorkshire
BD20 0EF
UK: 0845 330 1133
International: +44 1535 651 500
Get onto GHD themselves and they 'repair' them - I think for £25(ish).
In actual fact they sent a brand new pair back.
http://www.ghdhair.com/customer-care/contact-us
FOR GENERAL ENQUIRIES PLEASE
CONTACT US AT:
ghd
Unit 12
Ryefield Way
Silsden
West Yorkshire
BD20 0EF
UK: 0845 330 1133
International: +44 1535 651 500
Edited by Fastra on Thursday 1st October 15:18
IL_JDM said:
My missus this morning was using her GHD straighteners which she has owned for a couple of years (therefore out of warranty).
The appliance started crackling and then sparked pretty bad. She switched it off at the mains staright away and it didn't cause any harm or anything.
I'm thinking that warranty or not, this would fall under the Sales of goods act? I've had a quick google and people have said to return the item to the below address (recorded delivery) with a cover note, stating the sales of goods act.
Jemella Limited
BOX 147
Ilkley
Yorkshire
LS29 0YL
I've never had to write a letter for this situation, so any advice on most successful approaches? Loaded with threats and references to the SOGA or just polite and concerned?
Cheers ta
If you want to make progress under the sale of goods act you have to return the item to the point of sale AIUIThe appliance started crackling and then sparked pretty bad. She switched it off at the mains staright away and it didn't cause any harm or anything.
I'm thinking that warranty or not, this would fall under the Sales of goods act? I've had a quick google and people have said to return the item to the below address (recorded delivery) with a cover note, stating the sales of goods act.
Jemella Limited
BOX 147
Ilkley
Yorkshire
LS29 0YL
I've never had to write a letter for this situation, so any advice on most successful approaches? Loaded with threats and references to the SOGA or just polite and concerned?
Cheers ta
Edited by IL_JDM on Thursday 1st October 09:41
Dave^ said:
It could be just a loose wire....
Man up, get the toolbox out and fix them within an hour, and get rewarded for doing so
Apparently its some faulty circuit board that overheats.Man up, get the toolbox out and fix them within an hour, and get rewarded for doing so
IL_JDM said:
Well they were bought from the website, so direct from the manufacturer. I believe Jemella is the manufacturer? Will be using the other address posted above though, even for £25, a new set will be a £75 saving which can go towards a remapped 335d, mx5 etctetctc
... it was about that anyway, but as you say, plenty enough cheap for a new pair.Give them a ring, they were more than helpful.
my letter said:
The Sale of Goods Act 1979 (as amended) states in section 14 paragraph 2B:
For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a) fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety, and
(e) durability.
I am claiming with respect to (e) Durability.
The item as sold to me has not proved durable. A reasonable person would not expect a TV of this cost to last only 27 months, so I would like you to reimburse the repair costs in full.
I await your reply within the next 10 days.
Please find enclosed copies of the engineers report and original receipt.
I used this against a retailer for a tv and got repair costs refunded as they were below the replacement costs.For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a) fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety, and
(e) durability.
I am claiming with respect to (e) Durability.
The item as sold to me has not proved durable. A reasonable person would not expect a TV of this cost to last only 27 months, so I would like you to reimburse the repair costs in full.
I await your reply within the next 10 days.
Please find enclosed copies of the engineers report and original receipt.
Edited by Ian_S on Thursday 1st October 19:18
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