advice/help on faulty ring?

[Lemmonie]

Hi guys, wanted your advice if i may?

I have a 18ct white gold engaement ring. Bought in 2004 from a high street store ending in Jones.

In November i noticed a claw (princess cut square diamond in 4 claw setting) had become "catchy" on some clothes so i took it off. I took it to an independant jewellers for repair (previous customer service issues with origonal store) when they tried to repair it they struggled.
They say it is very porus and believe it is not a UK mount and very substandard. It is still unrepaired.

I called the high street store customer services number and they have been terribly unhelpful. Want to take days to investigate the manufacturer of the ring and claim they only offer a 12 month warranty but "may" consider repair upto 6 years.

I will take the ring into the local store so they can send it to head office or where ever (cust serv. didnt know) where they will look into it.

Is the outcome going to be as bleak as I fear?


Edited to correct mistake i have been previously been pulled up on but failed to note ;-)

Edited by Lemmonie on Thursday 21st January 19:48

[Famous Graham]

Cut out the curry.

[TheEnd]

STOP SAYING BROUGHT!

anyway, i'd say you have a good chance of getting a replacement, but the replacement would be of a similar quality, so you'd only turn back the clock a little.