How do Amazon deal with fraudsters?

[Republik]

I've started selling a few old CD's and games through the Amazon marketplace, after bad experiences with ebay.

In terms of how ebay has become over the last few years, where buyers are purchasing products then lying to say they haven't received them, only for the seller to have lost the goods and being forced to refund the money.

How do Amazon deal with such situations?

[soad]

What is the A-to-z Guarantee?

The A-to-z Guarantee is designed to handle situations where a customer either never received a product or received a product that is materially different from what was ordered or expected. We ask customers to first contact the seller when they have a problem. If the seller fails to resolve the problem, the customer can file an A-to-z claim. When Amazon.co.uk receives the claim, we send the seller an automated email detailing the claim which requests a response with basic information about the order and the fulfilment process. Amazon.co.uk will then determine how the claim will be settled which may include reimbursement of the order to the customer, at the seller's expense.

https://www.amazon.co.uk/gp/seller-account/mm-prod...

[Republik]

Thanks

[soad]

Just add, used to sell some bits and bobs in the past (a few years ago) - be it unwanted/read books, CD's, DVD's, video games etc.

Never had any trouble. Or went through any claims.

[TheCarpetCleaner]

I had a problem as a buyer with Amazon marketplace, where a seller sent a USB MP3 thingy out and it didn't arrive.

This was going to a secure site, where everything is monitored going in and out.

They could not provide a proof of delivery, despite their claims that all their goods are sent out recorded, and tried to claim that I received it but did not declare it.

One email to amazon, they sent a replacement out the following day.

So I guess they are pretty hot on it, however there was definitely something dubious going on their end...

[Republik]

No problem for me either, touch wood. I've sold 5 items so far, today's sale is my sixth. It's been relatively straight forward and easy so far.

[mikeveal]

Eh? Ebay rules are simple. The seller is responsible for delivery. The same goes for any mail order transaction in the UK.

If the seller sends the goods without postal insurance or using a service that doesn't give proof of delivery, then the seller is at risk of getting scammed.

So any sensible seller purchases postal insurance, uses a service with proof of delivery and charges the buyer accordingly.

It's not ebay that's at fault.

[AndrewTait]

mikeveal said:

It's not ebay that's at fault.

It is when e-bay insist on setting the price you can charge for postage on some items, such as DVD's/CD's and this price not covering the cost of insured postage.

[mikeveal]

AndrewTait said:

mikeveal said:

It's not ebay that's at fault.

It is when e-bay insist on setting the price you can charge for postage on some items, such as DVD's/CD's and this price not covering the cost of insured postage.

I must admit I've not come across that, but I don't use ebay for CDs and DVDs so that's not surprising.
I'm guessing it's not beyond the wit of man to add the postage charge to the minimum you're prepared to accept and to set that as the starting bid (or if you're feeling naughty make a shill bid).