Another Ebay Disaster
Discussion
I know, I hate these threads too.
I purchased a DVD player on Ebay in February. I only went to use it for the first time a couple of weeks ago and it doesn't read any discs. So, I contacted the seller two weeks ago who replied "hi please send back to.." etc etc. I sent a message back saying "Please confirm that you will refund me my original cost plus the cost of me posting back to you". No response. So I sent it via email rather than through Ebay and it bounced back, 'mailbox unavailable' (Hotmail).
I've just tried to call them and get a 'This number is unavailable' message. I don't think they've done a runner, as they still have lots of items listed and have today received good feedback from other buyers. They are based in Fakenham, 200 miles from me so I can't go knocking on the door. I've tried a claim through Paypal, but I'm not allowed to because the transaction completed so long ago.
I despise poor service, and being ignored just increases the temperature of my waste liquids until they start to bubble and turn into vapour.
Shall I wait much longer before starting a claim on MoneyClaim?
I purchased a DVD player on Ebay in February. I only went to use it for the first time a couple of weeks ago and it doesn't read any discs. So, I contacted the seller two weeks ago who replied "hi please send back to.." etc etc. I sent a message back saying "Please confirm that you will refund me my original cost plus the cost of me posting back to you". No response. So I sent it via email rather than through Ebay and it bounced back, 'mailbox unavailable' (Hotmail).
I've just tried to call them and get a 'This number is unavailable' message. I don't think they've done a runner, as they still have lots of items listed and have today received good feedback from other buyers. They are based in Fakenham, 200 miles from me so I can't go knocking on the door. I've tried a claim through Paypal, but I'm not allowed to because the transaction completed so long ago.
I despise poor service, and being ignored just increases the temperature of my waste liquids until they start to bubble and turn into vapour.
Shall I wait much longer before starting a claim on MoneyClaim?
I get it now.
ajstephe said:
It's not just region locked is it?
You make a good point! I'll check that.voyds9 said:
So you buy a dvd player in February, test it a couple of weeks ago, post about it today.
Looking forward to the resolution of the dispute (probably around Christmas).
Looking forward to the resolution of the dispute (probably around Christmas).
I bought it because I was working overseas for a little while, and took my PS3 with me. I bought this one so that Mrs Arese could watch DVD's whilst I was away. She never actually did, and now I'm back!soad said:
Hello big spender. 
See above!daemon said:
Buy a replacement for £15 out of tescos. Ebay is no different from buying one from some bloke down the pub.
Get over it.
Lifes too short.
No chance. I'm not letting anyone rip me off, regardless of the amount.Get over it.
Lifes too short.
ajstephe said:
If it is region locked just google the model number and there hopefully should be a way to unlock it
I checked, and it appears to be unlocked already.It's definitely a hardware problem as you can hear the mechanism clunking when it's trying to read a disc.
I've now 'Contacted the seller' twice, no response. Rang them and left two voicemails, no response.
I know the name and address (a very nice cottage in King's Lynn) of the Ltd company behind them.
So, shall I start a MoneyClaim against them or what? I've had success with this method before.
I know it's only £35, but it's the principal of the matter.
OP, don't take this the wrong way, but you're acting like an arse.
It's always possible that it worked when he sent it to you, it got bumped in transit and knocked the lens from alignment, and now it doesn't work. Hardly the sellers fault.
You should have made sure it was tested on arrival, then you can contact them to put it right straight away.
Was this a private sale? Or a company you purchased from? It makes a big difference to the advice you'll get.
Actually, it's perfectly normal for the seller to ask you to post things back, faulty or not, at your cost.
Assuming business seller, depending on their listing, they may or may not agree to refund return shipping costs. They are under no obligation to do so, but the listing needs to state if they do or don't. If it doesn't state anything, then they should cover the return costs.
This is all assuming it's a business seller.
If this is a private sale, you actually have no comeback at all.
Calm the f
k down, you've not been ripped off, you've got a seriously cheap electrical item that's developed a fault. Hardly worthy of holding the front page, is it?
Contact the guy through ebay messages rather than email, it's more reliable. You can do this by either logging in to ebay, find the 'won' item and click 'contact seller', or you can do the same on the 'item won' email sent by ebay when you purchased.
I hate customers behaving like you are, it makes it bloody hard to resolve an issue.
It's always possible that it worked when he sent it to you, it got bumped in transit and knocked the lens from alignment, and now it doesn't work. Hardly the sellers fault.
You should have made sure it was tested on arrival, then you can contact them to put it right straight away.
Was this a private sale? Or a company you purchased from? It makes a big difference to the advice you'll get.
Actually, it's perfectly normal for the seller to ask you to post things back, faulty or not, at your cost.
Assuming business seller, depending on their listing, they may or may not agree to refund return shipping costs. They are under no obligation to do so, but the listing needs to state if they do or don't. If it doesn't state anything, then they should cover the return costs.
This is all assuming it's a business seller.
If this is a private sale, you actually have no comeback at all.
Calm the f
k down, you've not been ripped off, you've got a seriously cheap electrical item that's developed a fault. Hardly worthy of holding the front page, is it?Contact the guy through ebay messages rather than email, it's more reliable. You can do this by either logging in to ebay, find the 'won' item and click 'contact seller', or you can do the same on the 'item won' email sent by ebay when you purchased.
I hate customers behaving like you are, it makes it bloody hard to resolve an issue.
maser_spyder said:
OP, don't take this the wrong way, but you're acting like an arse.
It's always possible that it worked when he sent it to you, it got bumped in transit and knocked the lens from alignment, and now it doesn't work. Hardly the sellers fault.
You should have made sure it was tested on arrival, then you can contact them to put it right straight away.
Was this a private sale? Or a company you purchased from? It makes a big difference to the advice you'll get.
Actually, it's perfectly normal for the seller to ask you to post things back, faulty or not, at your cost.
Assuming business seller, depending on their listing, they may or may not agree to refund return shipping costs. They are under no obligation to do so, but the listing needs to state if they do or don't. If it doesn't state anything, then they should cover the return costs.
This is all assuming it's a business seller.
If this is a private sale, you actually have no comeback at all.
Calm the fk down, you've not been ripped off, you've got a seriously cheap electrical item that's developed a fault. Hardly worthy of holding the front page, is it?
Contact the guy through ebay messages rather than email, it's more reliable. You can do this by either logging in to ebay, find the 'won' item and click 'contact seller', or you can do the same on the 'item won' email sent by ebay when you purchased.
I hate customers behaving like you are, it makes it bloody hard to resolve an issue.
Did I not make it clear that I had already contacted him (business seller)? His first response was "Hi, please send it back to xxx". I responding asking him to confirm that he would refund my postage to return it, as why should I be £10 down? He didn't respond. I've got an email address for them, emails bounce back (mailbox unavailable, make of that what you will). I have a telephone number, goes to voicemail, and I've left two messages. Still no response.It's always possible that it worked when he sent it to you, it got bumped in transit and knocked the lens from alignment, and now it doesn't work. Hardly the sellers fault.
You should have made sure it was tested on arrival, then you can contact them to put it right straight away.
Was this a private sale? Or a company you purchased from? It makes a big difference to the advice you'll get.
Actually, it's perfectly normal for the seller to ask you to post things back, faulty or not, at your cost.
Assuming business seller, depending on their listing, they may or may not agree to refund return shipping costs. They are under no obligation to do so, but the listing needs to state if they do or don't. If it doesn't state anything, then they should cover the return costs.
This is all assuming it's a business seller.
If this is a private sale, you actually have no comeback at all.
Calm the f
k down, you've not been ripped off, you've got a seriously cheap electrical item that's developed a fault. Hardly worthy of holding the front page, is it?Contact the guy through ebay messages rather than email, it's more reliable. You can do this by either logging in to ebay, find the 'won' item and click 'contact seller', or you can do the same on the 'item won' email sent by ebay when you purchased.
I hate customers behaving like you are, it makes it bloody hard to resolve an issue.
I don't need to "calm the f
k down" thanks. I've purchased an item, it doesn't work, I want my money back. The value of it is irrelevant.I'm sorry you hate customers behaving like me, but I also hate suppliers purposefully ignoring my attempts to contact them. Is that the way you run your business?
You should have checked it sooner, if I was the seller I'd just be thinking it's died since you've been using it. In which case, tough luck. I also don't understand why you'd buy a £35 DVD player on Ebay, you can buy cheaper ones than that new, from a shop, with a guarantee. Like this one, for example..
I'd just put this down to experience.
I'd just put this down to experience.
Superhoop1904 said:
Oh and not use ebay again.
Why's that then? of my 150 odd purchases on there, I've only had a couple with minor issues, both have been sorted without too much fuss. I just buy very very carefully and try to communicate with the vendor as much as possible before purchase. Much like I would in any other second hand situation.OP, In this instance I think it's a bit unfair to expect anything back after 2 months - if it had arrived the seller could have had a decent claim against courier etc, now you're expecting him to come up trumps for your own wrongs.
Edited by Davi on Friday 23 April 11:30
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