Discussion
What are this lot like?
I ordered a pair of new seatbelts for my rebuild and got home friday to find a blank card from them with no details on laying outside my front door.
I tried to track the parcel and arrange re-delivery but that feature of their website didn't work and their automated phone service did not work either.
So I called today and to my amazement they said they had delivered them; I naturally asked where they left them then and they don't know.
Seems a bit of a sham to me?
A pair of seats belts are more than a few quid so I'm well out of pocket now.
myhdnl will not do anything else as their systems shows delivered.
Anything I can do?
I ordered a pair of new seatbelts for my rebuild and got home friday to find a blank card from them with no details on laying outside my front door.
I tried to track the parcel and arrange re-delivery but that feature of their website didn't work and their automated phone service did not work either.
So I called today and to my amazement they said they had delivered them; I naturally asked where they left them then and they don't know.
Seems a bit of a sham to me?
A pair of seats belts are more than a few quid so I'm well out of pocket now.
myhdnl will not do anything else as their systems shows delivered.
Anything I can do?
Edited by Kentish on Monday 16th August 09:19
I guess that unrealistic delivery schedules combined with too many deliveries results in the 'hit and run' culture.
I recall years ago when I used to work in the TV repair industry, we would send out a driver on a collection schedule and through the day would have customers phoning to say a card had been put through their door, even though they were at home.
This is probably because unrealistic expectations were placed on the drivers.
One wonders if the parcel delivery companies don't suffer from the same problem.
I recall years ago when I used to work in the TV repair industry, we would send out a driver on a collection schedule and through the day would have customers phoning to say a card had been put through their door, even though they were at home.
This is probably because unrealistic expectations were placed on the drivers.
One wonders if the parcel delivery companies don't suffer from the same problem.
Edited by TonyRPH on Monday 16th August 09:31
Torture........They were meant to pick up a bonnet for me and when he got there he said it was to big. They knew what it was and the size when I booked. Then they didn't turn up to pick it up again. Ended by saying there was nobody there on both occasion...wtf...then said the bonnet was in their "dangerous items list". Useless t
ts. Still waiting on a refund
ts. Still waiting on a refundDid you actually order the belts from HDNL or from a supplier who used HDNL as the courier.
If it is the latter then if no signature really was required then the supplier have no proof of delivery and will have to despatch some more. No need for you to be chasing a courier around, the contract is between them and the supplier. The supplier is where you should be directing your queries
If it is the latter then if no signature really was required then the supplier have no proof of delivery and will have to despatch some more. No need for you to be chasing a courier around, the contract is between them and the supplier. The supplier is where you should be directing your queries
Edited by mfmman on Monday 16th August 09:40
Yes, useless muppets, had my first HDNL experience last week. When I placed order I asked them to leave item at side of house as I knew we wouldn't be home, they popped a note through to the door instead.
I logged in online and rearranged delivery for a day I knew my wife would be at home but they somehow managed not to ring the doorbell or alert any of the four people or the dog in the house that they were outside and instead left it with my neighbours.
I logged in online and rearranged delivery for a day I knew my wife would be at home but they somehow managed not to ring the doorbell or alert any of the four people or the dog in the house that they were outside and instead left it with my neighbours.
mfmman said:
Did you actually order the belts from HDNL or from a supplier who used HDNL as the courier.
If it is the latter then if no signature really was required then the supplier have no proof of delivery and will have to despatch some more. No need for you to be chasing a courier around, the contract is between them and the supplier. The supplier is where you should be directing your queries
Unfortunately, it was a private or possibly small business via ebay.If it is the latter then if no signature really was required then the supplier have no proof of delivery and will have to despatch some more. No need for you to be chasing a courier around, the contract is between them and the supplier. The supplier is where you should be directing your queries
Edited by mfmman on Monday 16th August 09:40
Waste of space, they will deliver parcels to the wrong address ignoring the address label on the parcel. If the barcode says yes then monkey delivers.
They will drop parcels anywhere, over fences, insecure porches, in puddles they just don't care.
And if a parcel goes missing..............It took me a month to track one down and it only got found by me checking the last depot it was seen at online and going to that depot and refusing to leave till the parcel appeared.
Use DHL, they aren't perfect but at least they employ humans.
They will drop parcels anywhere, over fences, insecure porches, in puddles they just don't care.
And if a parcel goes missing..............It took me a month to track one down and it only got found by me checking the last depot it was seen at online and going to that depot and refusing to leave till the parcel appeared.
Use DHL, they aren't perfect but at least they employ humans.
What a bunch of idiots.
I booked a collection today, made myself available from 7am.
Got a text at 11am marked "NO REPLY" (there is no number to respond to) to say that collection will be between 17:00 & 19:00 and the parcel is still sitting outside awaiting collection.
£45 I paid for this st service!
I expect my buyer will now want their carriage refunded, so it will end up costing me £90.
HDNL = fking bunch of tossers!
I booked a collection today, made myself available from 7am.
Got a text at 11am marked "NO REPLY" (there is no number to respond to) to say that collection will be between 17:00 & 19:00 and the parcel is still sitting outside awaiting collection.
£45 I paid for this s
t service!I expect my buyer will now want their carriage refunded, so it will end up costing me £90.
HDNL = f
king bunch of tossers!Alex@POD said:
I work in a warehouse so I get to deal with most of the delivery companies, I find for one off deliveries small local companies are a lot more reliable!
I wish that had been an option but it's going about 250 miles.I did manage to get hold of someone through the website who said the driver is running late, it's now 8:20 so I'm not holding my breath!
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