Parcelforce taking the hand..

[Conor D]

I had stuff collected from my house in Northern Ireland yesterday to be delivered to Liverpool (new student accommodation), I paid the extra £12.99 to get it delivered on a Saturday along with the extra to get it before 12pm.

I sat about all morning waiting to get a call from them, nothing. I tried to check the status, and eventually I got details that it was signed for at 11:57 by 'myself'. I didn't sign for any parcel.

I tried to call the Liverpool depot, and it seems as if they're closed today.

So until Monday, I don't have a clue what's happened?

Have they made off with my Parcel/delivered it to someone else? Or have they signed for it themselves so that it would register as delivery before 12 (I think if it's after you can get a refund).

What do you think?

[BertyBigBongos]

Normally this happens if it is returned to the depot or to a local post office when they cant find the address. Best to give them a call on monday

[captainmatt]

Had this happen to me a couple of months ago the bds.

Ordered some mozzie repellant for my holiday, along with a load of other stuff from Cotswolds. Few problems in them sourcing it, so had to wait. Ok I thought, fair enough.

Just under a week until I went, still no moz rep. Rang Cotswolds, it had been "misplaced" by Parcelforce, so they were shipping another one. Told it would be with me before 10.30 Friday (I was leaving saturday AM).

Come Friday morning, i'm up and i'm waiting. 10.30 came and went, so I rang Cotswolds, to be told that Parcelforce had updated their track saying it had been delivered. My response: "Errr... no it hasn't, i've been in all day, no deliveries."

After finally getting in touch with the driver, they told me it had been delivered to another person with my name, at an address that was very similar to mine. An address which frankly i'm certain doesn't exist, nor does anyone else with the same name. Sounds to me like they were trying to pull a fast one and say it was delivered to avoid getting a bking for being so late with it. They had no idea what else I had planned that day (i.e. saying goodbye to friends and family) and I needed to get the repellant in my bag as quickly as possible.

When he finally turned up with it, I felt like laying into the bd but i was in such a rush I just took it, signed for it and let him leave.

s.

Be sure to check what happened - if you smell custard, lodge a complaint and state the definite reek of bullst.

[Cas_P]

Cheeky gits, I'd kick up a right fuss. There seems to be more and more problems with couriers these days.

[Conor D]

BertyBigBongos said:

Normally this happens if it is returned to the depot or to a local post office when they cant find the address. Best to give them a call on monday

Funny I had another courier say they attempted to deliver something, I drove over an hour to get to their depot. The guy who gave me the parcel apologised and said it had never even been out on the truck at all.

[retrorider]

Parcel Farce strikes again.....

[BertyBigBongos]

Conor D said:

BertyBigBongos said:

Normally this happens if it is returned to the depot or to a local post office when they cant find the address. Best to give them a call on monday

Funny I had another courier say they attempted to deliver something, I drove over an hour to get to their depot. The guy who gave me the parcel apologised and said it had never even been out on the truck at all.

Often depend which courier is used, parcelforce are usually quite good because they have their own depots across the country, which is one of the reasons we use them for our business. The problems come when the courier subs out deliveries to other companies that dont have the same standards. Saying that parcelforce arent perfect and the odd delivery is late- not lost very often though.

[Conor D]

I just found out there's a post office around the corner, so I'm hoping it could be there.

Do POs open on Sundays, no? It's in a supermarket.