Royal Mail - Royal Mess
Discussion
Any suggestions out there??
To cut a long story short i ordered a pair of trainers off ebay for £50, which were sent from china. A few weeks later i started to wonder where they were so tried to contact the seller, who in this time had vanished off ebay previously being a power seller. I finally got in touch to find if the parcel had been sent and he obliged by giving me the tracking details.
When i checked the tracking details on the royal mail website it had been signed for by someone who
1) didnt live at my address
2) didnt have any id in my name
I spoke to royal mail and they have claimed they gave it to someone from my address and the courier who gave it back to them (parcelforce) have said its not their problem. How do i proceed and is this a case of a breech of data protection as the parcel could have contained any details? They seem reluctant to help me even though they left me on hold for 30mins earlier.
To cut a long story short i ordered a pair of trainers off ebay for £50, which were sent from china. A few weeks later i started to wonder where they were so tried to contact the seller, who in this time had vanished off ebay previously being a power seller. I finally got in touch to find if the parcel had been sent and he obliged by giving me the tracking details.
When i checked the tracking details on the royal mail website it had been signed for by someone who
1) didnt live at my address
2) didnt have any id in my name
I spoke to royal mail and they have claimed they gave it to someone from my address and the courier who gave it back to them (parcelforce) have said its not their problem. How do i proceed and is this a case of a breech of data protection as the parcel could have contained any details? They seem reluctant to help me even though they left me on hold for 30mins earlier.
As I understand things, the person who posted the package has the contract with them. You have your contract with your Ebay seller. You need to get him to send another package while he claims off his courier service, who in turn will probably not bother claiming off Royal Mail which means those lazy b
ds get away with it once again.
ds get away with it once again.Mars said:
As I understand things, the person who posted the package has the contract with them. You have your contract with your Ebay seller. You need to get him to send another package while he claims off his courier service, who in turn will probably not bother claiming off Royal Mail which means those lazy bds get away with it once again.
The seller sees it as delivered to the correct address ....ds get away with it once again.mrh1275 said:
royalmail = useless bunch of wakers
i sell on average of 50-75 items per day on ebay
and at least 5-10 parcels go missing every week..even the recorded delivery items
Er, use someone else then, thats unacceptable. Id be pissed off with the hassle of dealing with customer complaints. At that amount of parcel traffic you could screw a courier right down on price. kersi sell on average of 50-75 items per day on ebay
and at least 5-10 parcels go missing every week..even the recorded delivery items
We pay 4 quid for a parcel upto 28kg on a next day service. 99% success rate and very happy customers.
paprika said:
Mars said:
As I understand things, the person who posted the package has the contract with them. You have your contract with your Ebay seller. You need to get him to send another package while he claims off his courier service, who in turn will probably not bother claiming off Royal Mail which means those lazy bds get away with it once again.
The seller sees it as delivered to the correct address ....ds get away with it once again.Clearly it hasn't been sent to the correct address and Royal Mail's own "proof" enforces this.
This won't help, but here it goes - story to tell.
Ordered something few months ago that was too big to put through the letterbox, so postman left me that card thing. Off i go to collect it from the sorting office. Waited in line - bright spark chap brings me a parcel that shares the same surname as me, but totally different address and the first name (it was some lady).
I was, like - WTF?! Pay some attention, it's not that complicated.
Got the right one in the end.
Ordered something few months ago that was too big to put through the letterbox, so postman left me that card thing. Off i go to collect it from the sorting office. Waited in line - bright spark chap brings me a parcel that shares the same surname as me, but totally different address and the first name (it was some lady).
I was, like - WTF?! Pay some attention, it's not that complicated.
Got the right one in the end.
soad said:
This won't help, but here it goes - story to tell.
Ordered something few months ago that was too big to put through the letterbox, so postman left me that card thing. Off i go to collect it from the sorting office. Waited in line - bright spark chap brings me a parcel that shares the same surname as me, but totally different address and the first name (it was some lady).
I was, like - WTF?! Pay some attention, it's not that complicated.
Got the right one in the end.
Is that what you were like? What was he like? Did anyone turn around?Ordered something few months ago that was too big to put through the letterbox, so postman left me that card thing. Off i go to collect it from the sorting office. Waited in line - bright spark chap brings me a parcel that shares the same surname as me, but totally different address and the first name (it was some lady).
I was, like - WTF?! Pay some attention, it's not that complicated.
Got the right one in the end.
BarnatosGhost said:
Is that what you were like? What was he like? Did anyone turn around?
Well, i didn't say that line (it was in my head though) - I was, like - WTF?! Pay some attention, it's not that complicated.Just explained it's not mine, guess he made a mistake. Person behind the counter was quite apologetic too.
I'm not sure who looked as they stood behind me - wasn't there to cause a scene. Just collect my post, nothign more.
soad said:
BarnatosGhost said:
Is that what you were like? What was he like? Did anyone turn around?
Well, i didn't say that line (it was in my head though) - I was, like - WTF?! Pay some attention, it's not that complicated.Just explained it's not mine, guess he made a mistake. Person behind the counter was quite apologetic too.
I'm not sure who looked as they stood behind me - wasn't there to cause a scene. Just collect my post, nothign more.
BG thinks you have escaped from a 3rd rate hollywood teenager film. I blame 'Bill and Ted's Excellent Adventure'.
Oh ste, I'm perpetuating a meme 
BarnatosGhost said:
soad said:
This won't help, but here it goes - story to tell.
Ordered something few months ago that was too big to put through the letterbox, so postman left me that card thing. Off i go to collect it from the sorting office. Waited in line - bright spark chap brings me a parcel that shares the same surname as me, but totally different address and the first name (it was some lady).
I was, like - WTF?! Pay some attention, it's not that complicated.
Got the right one in the end.
Is that what you were like? What was he like? Did anyone turn around?Ordered something few months ago that was too big to put through the letterbox, so postman left me that card thing. Off i go to collect it from the sorting office. Waited in line - bright spark chap brings me a parcel that shares the same surname as me, but totally different address and the first name (it was some lady).
I was, like - WTF?! Pay some attention, it's not that complicated.
Got the right one in the end.
I genuinely burst out laughing at that!otherman said:
mrh1275 said:
royalmail = useless bunch of wakers
i sell on average of 50-75 items per day on ebay
and at least 5-10 parcels go missing every week..even the recorded delivery items
Hmmm. I sell about 50 items per day, and I lose about 0-1 per month. You doin' sommat wrong.kersi sell on average of 50-75 items per day on ebay
and at least 5-10 parcels go missing every week..even the recorded delivery items
with our return address on it
Sixpackpert said:
mrh1275 said:
royalmail = useless bunch of wakers
i sell on average of 50-75 items per day on ebay
and at least 5-10 parcels go missing every week..even the recorded delivery items
Er, use someone else then, thats unacceptable. Id be pissed off with the hassle of dealing with customer complaints. At that amount of parcel traffic you could screw a courier right down on price. kersi sell on average of 50-75 items per day on ebay
and at least 5-10 parcels go missing every week..even the recorded delivery items
We pay 4 quid for a parcel upto 28kg on a next day service. 99% success rate and very happy customers.
the fact is there is no other choice than royalmail on these items
mrh1275 said:
Sixpackpert said:
mrh1275 said:
royalmail = useless bunch of wakers
i sell on average of 50-75 items per day on ebay
and at least 5-10 parcels go missing every week..even the recorded delivery items
Er, use someone else then, thats unacceptable. Id be pissed off with the hassle of dealing with customer complaints. At that amount of parcel traffic you could screw a courier right down on price. kersi sell on average of 50-75 items per day on ebay
and at least 5-10 parcels go missing every week..even the recorded delivery items
We pay 4 quid for a parcel upto 28kg on a next day service. 99% success rate and very happy customers.
the fact is there is no other choice than royalmail on these items
Just a note though - if you bought branded trainers from ebay and they came from China then they are 99% likely to be fake. They are probably made in a factory that makes the product (or has made it in the past), but probably uses cheaper materials and they are made to a lower standard. You might be happy with that though, however unless the genuine ones are very expensive then £50 is a bit too much for a fake.
Gareth79 said:
Just a note though - if you bought branded trainers from ebay and they came from China then they are 99% likely to be fake. They are probably made in a factory that makes the product (or has made it in the past), but probably uses cheaper materials and they are made to a lower standard. You might be happy with that though, however unless the genuine ones are very expensive then £50 is a bit too much for a fake.
My brother commissions a lot of work from China, and visits the factories twice a year. He says they tend to over-order materials for commissioned designs, and when they have fulfilled their orders, they continue making products without the commissioned brand. So they should be the same materials/quality. It's not always the case, especially when they can buy additional inferior materials cheaply, but often to get the right look of the commissioned brand they end up using the same materials.Sixpackpert said:
Try UK Mail or TNT. They offer mail services as well as parcel services. Hell even City Link do a mail service.
you know UK mail and TNT just send their mail to royal mail and they deliver it.got just as much chance as having your mail lost if not more so as its passing through even more hands.
so you would pay more, for an even bigger risk of having stuff lost.
recorded deliveries also only help the seller in the event of a buyer claiming nothing recieved.
due to ebay's fantastic go with the buyer everytime rules, i could sit here and buy something off ebay, recieve item, then open paypall dispute saying i never got it, and win.
where ass proof of recorded delivery will tilt to buyers favour, also you can get compensation from recorded deliverys from royal mail.
the only safe way is for you to run around and deliver it yourself.
I tried calling the number on the card, it rang out 3 times, so I drove into the parcel office.
Whilst I was in the queu, I called the number again from my mobile, guess what, the phone next to the guy behind the counter rang, and rang, and rang.......
When I got to the front of the queu, with the phone still ringing, I asked if the number on the card was the phone ringing.
He told me it was, so I asked why someone didnt answer it, he told me
"We havn't got the staff".......................despite there was another there sorting stuff.
Words fail me.
Whilst I was in the queu, I called the number again from my mobile, guess what, the phone next to the guy behind the counter rang, and rang, and rang.......
When I got to the front of the queu, with the phone still ringing, I asked if the number on the card was the phone ringing.
He told me it was, so I asked why someone didnt answer it, he told me
"We havn't got the staff".......................despite there was another there sorting stuff.
Words fail me.
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