One of four "tracked" parcels lost
One of four "tracked" parcels lost
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eltawater

Original Poster:

3,380 posts

201 months

Friday 26th November 2010
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Bugger.

One of four parcels I've been expecting has been "lost" by the courier company, somewhere between the UK hub and the local depot. Last known location, scanned into the system at the UK hub. The remaining three have been delivered, so god knows how they managed to lose the remaining one.

Sadly, said parcels are a set of four wheels + tyres. Naturally, only having three renders the set pretty useless, and they're now out of stock from the supplier.

The courier will "investigate over the weekend and see if they can find it".

So the question to the PH crowd and learned couriers out there, should I continue to cling on to the hope that they might be found over the weekend, or statistically is this just a load of supplier-talking-bks? And why on earth would someone nick ONE wheel with a tyre?

Stu R

21,420 posts

237 months

Friday 26th November 2010
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You'll be amazed how often this happens, especially with tyres. Basically they're often sent out as one consignment, and processed as different consignments, usually for space / volume in the van / wagon reasons, only to be reunited at the local depot before being dispatched to you. Because the consignment of 4 tyres has now become 3 tyres, it looks like one has been lost when 99 times out of 100 (depending on which courier you use! biggrin) it hasn't, it's just part of a different consignment now. If you get on to whoever you ordered from they'll probably tell you it happens quite often, they're not fibbing!

Very occasionally they won't be reunited as quickly or they'll not have been scanned properly and it'll look like one's been lost, only for it to turn up safe and sound the next hour/day whatever. Unless of course the label's gone walkies, then you might find it's a bit more difficult getting it back, but I wouldn't give up hope of it turning up. See what happens on monday, if it's not here or the courier isn't interested or can't find it, onus is on the place you bought from to sort it out anyway, the couriers are normally half decent though, nobody wants a massive parcel equivalent of the dead letter office in their warehouses! Rubbish thing to happen if it is lost for good though but fingers crossed they track it down for you.

Edited because I thought you were talking purely about tyres, not that I should imagine it makes a massive difference for wheels and tyres.


Edited by Stu R on Friday 26th November 23:25

Chiswickboy

549 posts

210 months

Saturday 27th November 2010
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Bought four tyres from one of the on-line sellers and they were delivered while I was out. One of my sons was asked to sign which he did.

When I got home I asked him where the other two tyres were. He said he was asked to sign and saw "two" on the delivery note and counted two tyres.

They were sent as two parcels of two tyres and I started to think that they would never be seen again (well, not by me). No need to worry thought. They were delivered the next day.

Hope the same happens for you, OP.smile

eltawater

Original Poster:

3,380 posts

201 months

Saturday 27th November 2010
quotequote all
Thank you to you both, I'll keep my fingers crossed and hope something turns up on Monday/Tuesday.

eltawater

Original Poster:

3,380 posts

201 months

Tuesday 30th November 2010
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Still no sign of a parcel.

The tracking system hasn't updated, and the supplier from which I purchased My tyres isn't answering the phone or the line is constantly engaged.