What luck do you have getting a drs appointment
What luck do you have getting a drs appointment
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Spare tyre

Original Poster:

12,128 posts

154 months

Thursday 16th April
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I’ve been trying to get one, the phoning in method doesn’t work, well it might but it’s a lottery if you manage to dial at the precise correct second - I’ve not been able to get through all this week

When the e consult is open (it usually opens at 8am) and you answer the questions honestly it tells you to ring the nhs number, they then don’t help and they tell you to ring the drs

I am not willing to bend the truth to get an appointment as that’s a slippery slope

Any bright ideas?

MonkeyBusiness

4,203 posts

211 months

Thursday 16th April
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I am fortunate that I haven't needed to do the 8am dance.
Always use the App and its pretty good. Ordering meds is good too.

Lotobear

8,703 posts

152 months

Thursday 16th April
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Try the NHS app - works for me. Doesn't necessarily get you an appt quicker but it saves the hanging about on the phone or trying to defeat the front desk 'firewall' / passive aggressive receptionist

vixen1700

28,069 posts

294 months

Thursday 16th April
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Touchwood, I've only been to a GP twice in my adult life and both times have been appointments the next day. Once around 2012 and in 2019, out in the country and in London.

My mrs.feared the worst in 2021 when she sprained her wrist but rang up and got an appointment the next day, again in London.

I've heard the horror stories, mind.


ARH

1,655 posts

263 months

Thursday 16th April
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Last time i needed an appointment I used the app and got one the next morning.

vikingaero

12,528 posts

193 months

Thursday 16th April
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When I try the NHS or myGP app it says that my surgery doesn't take online bookings.

I'm generally very healthy but on the few occasions I've needed more knob cream. biggrin

The normal pantomime for an appointment is call on mobile and landline at 8am, automatically get put in a queue. When you get through at 8:30am, the first question is:

"Are you a pensioner, under 18 or on our priority list?"
"No"
"Well the next appointment is on [date in 3 weeks time]"
"OK, no thanks."

Either in 3 weeks I'm better, or I go to a private doctors in London for £99 a time for a GP appointment. Always same day appointments, better timekeeping than NHS GP surgeries.

Sometimes I do think that those who should have priority for a morning GP appointment are those who are working and paying taxes... (controversial)

TwigtheWonderkid

48,128 posts

174 months

Thursday 16th April
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My surgery have just rolled out a new system called Rapid Health. I now have the opposite problem. Go online to get an appointment, and it comes back telling you they'll see me in 5 mins, even though the surgery is 15 mins away.

Groomio

578 posts

4 months

Thursday 16th April
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I always use the online app

https://www.patientaccess.com/

There are a number of "nurses" at my GP practice, I've made next day appointments with them and then they can escalate to a GP if they feel it's necessary.

cookie1600

2,571 posts

185 months

Thursday 16th April
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Lotobear said:
Try the NHS app - works for me. Doesn't necessarily get you an appt quicker but it saves the hanging about on the phone or trying to defeat the front desk 'firewall' / passive aggressive receptionist
Yep. tried the app a couple of weeks back after an A&E visit where the nurse asked me to contact my GP for a wound dressing to be removed, cleaned and possibly redressed.

App time opened at 8.00am I had a call back after 35 minutes with an appointment two days later (as I had requested). As it was, the dressing came off beforehand and there was no need for the appointment, so I cancelled it on the app and all was good. Previous attempts at getting through to my GP on the phone had been dire, so this method was a 100% improvement.

I'll also say that A&E was a breeze, with a triage nurse seeing me within 10 minutes and an A&E nurse sorting out the dripping claret and dressing in a further 15 minutes. It may have been because my t shirt was soaked and I was making a mess on their floor...

Smint

2,954 posts

59 months

Thursday 16th April
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You might get to see a nurse here, she'll try and get you hooked on statins (are they on commission?), not sure if they have any doctors left its almost impossible to see one probably 20 years since i saw one.

Had a message last week our dental inspections are due, soonest we could get an appt July.


Spare tyre

Original Poster:

12,128 posts

154 months

Thursday 16th April
quotequote all
Sadly the app say no appointments, call 111

111 say to call the surgery

Surgery say to call 111 in this instance

Frustrating

WyrleyD

2,277 posts

172 months

Thursday 16th April
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Our surgery is e-consult only, can't telephone or go in and make appointment. It does open up at 07:30 and to be fair they do get back quite quickly, trouble is in the last two times I've needed a relatively urgent appointment (change of meds, bad reaction etc.) both times the appointment is made for exactly 3 weeks away. Not exactly convenient for the issues but I haven't yet found a way of getting an earlier one. Like someone above said we are going "private" for all but the current issues and repeat meds, we have a new GP service that's started in a local (large) pharmacy and the GP is retired from the NHS, the charge is £80 for a 30 min consultation which is considerably less than other private GP services in the area where it's usually around £110-£120 for a 20 min appointment.

We actually changed to our current GP surgery from another one that appeared to use only locums and temp doctors so you never saw the same GP twice, I had a bad issue where I was given medication that should not have been prescribed as one of the side effects badly affected my glucose levels, the temp had not read through my notes thoroughly, cue a heated discussion when my HbA1c was very elevated on the annual test and was told to leave as my 10 mins was up (comments like "we can't be aware of every side effect" even though it was the top side effect to be cautious of on the NHS drug info site) really didn't wash with me.

The current surgery was initially very good indeed before the imposition of e-consult for appointments and now is way below average in the satisfaction surveys.

Riley Blue

23,007 posts

250 months

Thursday 16th April
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No problem here, we fill in an on-line form (Anima' which is a digital triage and a clinician decides if your need is urgent or routine. It works well, same or next day appointment usually.

Ordering meds. is good too. On Monday my GTN spray went through our washing machine and got broken. Quick on-line message saw a fresh script issued and a new spray was delivered early afternoon Tuesday.

JQ

6,605 posts

203 months

Thursday 16th April
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My GP surgery is great, generally same day or next day appointment via the app.

Roofless Toothless

7,176 posts

156 months

Thursday 16th April
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Patchy, isn't it?

There seems to be little that is 'national' about our National Health Service.

Spare tyre

Original Poster:

12,128 posts

154 months

Thursday 16th April
quotequote all
Frustrating thing is I end up taking leave as I feel rough, eventually I get better but at the cost of holiday loss / feeling rough for extended periods

I might try changing gp

JagLover

46,208 posts

259 months

Thursday 16th April
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It seems to have got better since they went to online booking, but the online booking only gets you a phone conversation with a practice nurse. Even so that probably weeds out the time wasters and those who need basic medication. Meaning the wait to see a GP is only a few days at most.

GetCarter

30,863 posts

303 months

Thursday 16th April
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Always get one the same day here. Usually within the hour.

pzero64

2,122 posts

265 months

Thursday 16th April
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Our GP surgery uses ‘askmyGP’ on their website. You can log your issue, who you would like to deal with your issue (named GP, nurse or anyone) and via what method (email, phone or face to face). Usually pretty helpful and swift. Not sure if this is just a local thing or a nationwide NHS service?

JQ

6,605 posts

203 months

Thursday 16th April
quotequote all
Roofless Toothless said:
Patchy, isn't it?

There seems to be little that is 'national' about our National Health Service.
80% of the comments on this page are positive, doesn't seem that bad to me.