Managing multiple doctors & NHS intractability
Managing multiple doctors & NHS intractability
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Discussion

Steve H

Original Poster:

7,626 posts

225 months

Wednesday 9th September
quotequote all
I’ll try to avoid too many personal details here, it’s not about me but does involve a real situation.

If someone has a number of conditions that require different specialists and the priorities of each can conflict or overlap, or can cause excuses to be given for lack of treatment or progress, how do you coordinate or compel the various people who are involved in the case? Assume there is a combination of long term conditions and some recent/critical issues that are not being dealt with at the normal pace and the delays are likely to make the final outcome worse.


In an ideal world I would want one medically qualified professional who could oversee, prioritise and direct the different specialties, someone who understands the NHS system well enough that they would know how to push things forward when encountering unreasonable delays. In truth I could see this being a useful service for a lot of NHS patients.

Ideally I suppose this would be the job of a GP but that’s not a realistic thing to hope for, is there a private option for overseeing the entire medical care of someone with multiple conditions? I can’t imagine it would be a very popular job as it would involve a doctor who is broadly qualified and experienced telling specialists how to do their job, but that’s what is actually needed.


I’d welcome any professionals view on this, or anyone who has found a solution for themselves/a loved one.

dobly

1,633 posts

189 months

Wednesday 9th September
quotequote all
The usual situation is that the specialists meet weekly as a multi-disciplinary team - for example general surgery, radiology, oncology, imaging, etc. to discuss those cases which cross specialisms.

Biglips

1,459 posts

185 months

Wednesday 9th September
quotequote all
GP will be the only clinician with oversight of all the different threads of care and the only person in a position to do this.

If your GP is either crap or overwhelmed then your options are to go to a private GP or the patient to drive it themselves. The latter is difficult and involves contacting secretaries and chasing results and outpatient appointments but in my experience is the only real way unless you have a gem of a GP. Good luck

Dean4200GT

6,413 posts

275 months

Wednesday 9th September
quotequote all
We did have some success using PALS, we made a detailed but very polite report of the issues and did get 2 departments working better together afterwards. Your case sounds more complicated that just 2 departments, but might be worth a try!

Bill

58,799 posts

285 months

Wednesday 9th September
quotequote all
Biglips said:
GP will be the only clinician with oversight of all the different threads of care and the only person in a position to do this.

If your GP is either crap or overwhelmed then your options are to go to a private GP or the patient to drive it themselves. The latter is difficult and involves contacting secretaries and chasing results and outpatient appointments but in my experience is the only real way unless you have a gem of a GP. Good luck
Or possibly an elderly care (I'm assuming age from the number of issues) specialist.


Steve H

Original Poster:

7,626 posts

225 months

Wednesday 9th September
quotequote all
Thanks for the ideas chaps. The GP is ok but not up for getting consultants in a neat line unfortunately and hoping they would do it on their own for the benefit of their mutual patient is a pipe dream.

We have been doing the chasing and legwork ourselves but all you get is secretaries and admin staff who will pass messages on but when the answer comes back all they can say is “that’s what the doctor said”.

There’s some great people in the NHS but as an organisation it’s utterly self-serving and in many ways just unfit for purpose banghead.

Brainpox

4,324 posts

181 months

Wednesday 9th September
quotequote all
Lots of complex patients and not enough staff to manage them all. You have to advocate for yourself. Complaining to PALS can help if there's a particular hold up, but there's no 'project manager' role out there.

Yahonza

4,148 posts

60 months

Wednesday 9th September
quotequote all
That's what their GP is for - as they are generalists. However, GP's nearly always defer to hospital specialists.
Specialists in hospitals don't always talk to each other, unless it is a referral, or if they work together in a multidisciplinary group, and the next treatment may well be held up by the ongoing previous one.

Multimorbidity is a thing but there is no specialist covering this, as it isn't really a recognised medical condition. So unless their GP is offering advocacy they are stuffed - so to speak.

Derry Rhumba

354 posts

21 months

Wednesday 9th September
quotequote all
Back in 2016 I was involved with both Neurosurgery, (who wanted to operate), and Neurology, (who didn't).

They just liaised with each other effectively; it wasn't rocket science.

pavarotti1980

6,362 posts

114 months

Thursday 10th September
quotequote all
Steve H said:
I ll try to avoid too many personal details here, it s not about me but does involve a real situation.

If someone has a number of conditions that require different specialists and the priorities of each can conflict or overlap, or can cause excuses to be given for lack of treatment or progress, how do you coordinate or compel the various people who are involved in the case? Assume there is a combination of long term conditions and some recent/critical issues that are not being dealt with at the normal pace and the delays are likely to make the final outcome worse.


In an ideal world I would want one medically qualified professional who could oversee, prioritise and direct the different specialties, someone who understands the NHS system well enough that they would know how to push things forward when encountering unreasonable delays. In truth I could see this being a useful service for a lot of NHS patients.

Ideally I suppose this would be the job of a GP but that s not a realistic thing to hope for, is there a private option for overseeing the entire medical care of someone with multiple conditions? I can t imagine it would be a very popular job as it would involve a doctor who is broadly qualified and experienced telling specialists how to do their job, but that s what is actually needed.


I d welcome any professionals view on this, or anyone who has found a solution for themselves/a loved one.
Consultants talk to each other, invite colleagues to MDTs, run joint clinics etc. There is likely to be one of them who would "co-ordinate" the care depending on which condition takes primacy. I disagree that one "oversight" position would be in anyway beneficial to the patient or the clinicians involved. Best thing would just be to ask the clinicians involved who will be the "lead" when attending appointments

Your GP is definitely not the one to do anything as they will not be involved in the specialist care once the referral has been made

Biglips

1,459 posts

185 months

Thursday 10th September
quotequote all
pavarotti1980 said:
Consultants talk to each other, invite colleagues to MDTs, run joint clinics etc. There is likely to be one of them who would "co-ordinate" the care depending on which condition takes primacy. I disagree that one "oversight" position would be in anyway beneficial to the patient or the clinicians involved. Best thing would just be to ask the clinicians involved who will be the "lead" when attending appointments

Your GP is definitely not the one to do anything as they will not be involved in the specialist care once the referral has been made
This is true but it only works where there are not multiple unrelated morbidities and where there are pre-existing links between the conditions/ clinicians in place already.

A good example is above that one poster gave of neurology vs neurosurgery. They will have MDTs and joint clinics.

When conditions are multiple and disparate it falls down. Care can be spread across different Trusts with no access to correspondence or test results from other hospitals in another part of the country. Throw in a few private consultations to the mix and this makes it even more challenging….



FiF

48,905 posts

281 months

Thursday 10th September
quotequote all
Biglips said:
GP will be the only clinician with oversight of all the different threads of care and the only person in a position to do this.

If your GP is either crap or overwhelmed then your options are to go to a private GP or the patient to drive it themselves. The latter is difficult and involves contacting secretaries and chasing results and outpatient appointments but in my experience is the only real way unless you have a gem of a GP. Good luck
Just as a warning, I was recently admitted to A&E principally because various medical disciplines were not communicating with each other and despite me having made specific agreement with the GP practice that they would retain oversight they clearly failed. Even trying to manage it as the patient was continually fobbed off with inadequate telephone consultations and it will all settle down reassurances.

Even insistence on a f2f consultation and blood test was almost too late. The day before 999 admission the f2f consultation missed the red flags being raised. A&E consultant "this can go either way".

Moving to another GP practice is not an option due to mergers removing that option.