Help with MS Word

[SGirl]

Heeeeelp!!

I've just spent a fruitless morning mucking around with MS Word. Essentially, the problem I have is that I use it with a translation package called Trados which interfaces with Word via a million or so macros. Since yesterday, when a Trados newbie messed around with it, I can't exit Word or use the AutoCorrect function without the whole thing collapsing.

I've deleted Trados and the entire Office Pro suite, tried taking out custom.dic and then cleaning up the drive, followed by a reinstall of everything (several times now for good measure). But still the same error. The Trados interface is behaving perfectly now, but I still can't persuade Word to do what it's meant to do.

Does anyone have any ideas on where I can go from here? Should I be looking to delete a few rogue DLLs somewhere - if so, which ones? And a really stupid question - but where does Word hide its error logs? It'd be half the battle if I could find the things!

Any and all help gratefully received. Thanks chaps!

[xsaravtr]

MMMmmm.... might be worth reinstalling Word... shouldn't take too long... then you can guarantee its working as it should...

[Podie]

You could try going to the "Help" menu in Word and then selecting "detect and repair" - tends to solve most problems we have with word...

[SGirl]

quote:
MMMmmm.... might be worth reinstalling Word... shouldn't take too long... then you can guarantee its working as it should...

Nope, done that. It doesn't fix the problem - it doesn't make it worse either, but a full deinstall, disk cleanup and then reinstall results in exactly the same errors occurring.

[SGirl]

quote:
You could try going to the "Help" menu in Word and then selecting "detect and repair" - tends to solve most problems we have with word...

But not this one, unfortunately. Tried that too.

[Stevie Chicken]

Open word.

Press Alt-F11.

In the top-left window "Project" open up Normal, and double click any modules in there. Delete any code that comes up on the right hand side.

Then reinstall your translation package.

[SGirl]

quote:
Open word.

Press Alt-F11.

In the top-left window "Project" open up Normal, and double click any modules in there. Delete any code that comes up on the right hand side.

Then reinstall your translation package.

Thanks Stevie, but this didn't work either. There was nothing in the right-hand window, so nothing to delete.

Hmm, this is harder than I expected...

[Podie]

Isn't there a *.dot file that holds all of the Word information? Something like "normal.dot" ?

Could this be the root of the problem? Delete that, restart word and it'll have to create a new one... IIRC.

[SGirl]

quote:
Isn't there a *.dot file that holds all of the Word information? Something like "normal.dot" ?

Could this be the root of the problem? Delete that, restart word and it'll have to create a new one... IIRC.

Tried that too.... Still doesn't work.

[Podie]

I think I have identified the problem.

Word is f d.

Sorry mate, don't know what to suggest, other than a complete OS re-install.

Maybe uninstalling Word, running maintainence wizard (you using 98 or 2000 or what?) to get rid of the temp files and defrag the drive.... and then re-installing?

[frostie]

SGirl,

Which O/S are you running on ?

It may be something which is getting set on the user side of the registry. If you run regedit or regedt32 is there a key under Software called Trados or something related to this product ? If yes can you delete this and then re-run word. If this fails remove the Trados software plus any registry keys on either side of the registry which relate to it and then re-install.

If this still fails then try the same procedure with the Word keys.

Frostie

PS. You may want to save the keys before you start deleting so you can reinstate if necessary

>> Edited by frostie on Monday 30th September 13:04

[ninja_eli]

With normal.dot you've got to rename it I think, and there may be more than one so do a search on it. Also what exactly is the problem with Word, and which version do you have?

I don't know about word but just reinstalling it might not restore it to a new install state (if you know what I mean). Others can correct me here, but don't you need to delete registry entries for a complete reinstall? Or clean out the hard drive in a certain way?

Check out the startup folder for word, it may have something there that you don't want?

[ninja_eli]

frostie got in there before me, so I think the registry does have to be deleted. This was the case with MS Access on one of my machines.

[GregE240]

What version of Word, and what OS ?

Microsoft have produced an Eraser app that removes all traces of Office 97 and 2000. I've only found that it doesn't run on XP.

[SGirl]

I'm using Word 2000 on a machine running Windows 2000. Deleting registry entries seems like a good idea, but what should I delete? I think I need to restore the PC to a pre-Word state before reinstalling, how should I go about this?

[ninja_eli]

Start regedit

You need to hit find the key that relates to word 2000 its should with the path "hkey_current_usersoftwaremicrosoftoffice9.0word" or something like that (mines 97 so 8.0 but I think 2000 is 9.0?)

Just rename the word folder and the registry will be changed!!

Good luck

[ninja_eli]

Quick search on microsoft and I think this is worth a look:

http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q219423&

[Stevie Chicken]

What error messages do you get exactly?

[SGirl]

Guys, you are all geniuses!!

Ninja_eli, I did what you suggested, then I reinstalled the software and - bingo!

You have all quite possibly just saved my life... Thank you soooo much!!!




>> Edited by SGirl on Monday 30th September 13:52

[incorrigible]

And I was just about to say

They all do that sir

:shufflesawaylookingsheepish: