Sample SLA required, another TLA for the IT Bods

[Graham]

Hi, has anyone got a generic oultine Service level agreement knocking about.

I've got to draw one up for a department thats becomming a ltd company but still using some corporate IT systems


Cheers

[sparks]

What level of service do they want, and for what type service (helpdesk, call centre, service request etc)?

If you want to email me direct, feel free.

Mark

aka Sparks

[Graham]

On its way to you