Anyone been in the Automotive industry?
Discussion
Can anyone help me with a bit of project work?
I need to know if there's any particular quality system that the automotive industry follows, aside from ISO 9001.
Anyone know where I could find some further reading on this? Perhaps a customer satisfaction survey or two?
It's not just for the automotive industry, but obviously they're a favorite...
Thanks,
Al.
I need to know if there's any particular quality system that the automotive industry follows, aside from ISO 9001.
Anyone know where I could find some further reading on this? Perhaps a customer satisfaction survey or two?
It's not just for the automotive industry, but obviously they're a favorite...
Thanks,
Al.
i worked in the automotive industry years ago and without slagging off the company in question.........
Land Rover have their own quality control called "just get the thing to the end of the line,the dealers will sort it out" besides its tea break now and we dont give a flying ####
You had to be there in those years to believe it!
i know,nothing to do with the post really,hey ho
>> Edited by pawsmcgraw on Saturday 22 March 22:44
Land Rover have their own quality control called "just get the thing to the end of the line,the dealers will sort it out" besides its tea break now and we dont give a flying ####
You had to be there in those years to believe it!
i know,nothing to do with the post really,hey ho
>> Edited by pawsmcgraw on Saturday 22 March 22:44
IIRC the Land Rover corporate quality control went works as follows:
They locked a cat in a Landrover and in a competitor's vehicle -a Toyota- for 24h.
After one day, they opened the cars and had a look:
In the Toyo, the cat asphyxiated due to lack of oxygene.
In the Landrover, the cat disappeared - escaped through a gap
On a more serious note: I know that BMW assigned market research companies to call the customers, after they've bought a new car, in order to get a feedback about the dealer service. The technical quality issues should be sorted and documented by the dealers and afterwards reported to the factory.
They locked a cat in a Landrover and in a competitor's vehicle -a Toyota- for 24h.
After one day, they opened the cars and had a look:
In the Toyo, the cat asphyxiated due to lack of oxygene.
In the Landrover, the cat disappeared - escaped through a gap
On a more serious note: I know that BMW assigned market research companies to call the customers, after they've bought a new car, in order to get a feedback about the dealer service. The technical quality issues should be sorted and documented by the dealers and afterwards reported to the factory.
Bodo said: IIRC the Land Rover corporate quality control went works as follows:
They locked a cat in a Landrover and in a competitor's vehicle -a Toyota- for 24h.
After one day, they opened the cars and had a look:
In the Toyo, the cat asphyxiated due to lack of oxygene.
In the Landrover, the cat disappeared - escaped through a gap
On a more serious note: I know that BMW assigned market research companies to call the customers, after they've bought a new car, in order to get a feedback about the dealer service. The technical quality issues should be sorted and documented by the dealers and afterwards reported to the factory.
Bodo said: IIRC the Land Rover corporate quality control went works as follows:
They locked a cat in a Landrover and in a competitor's vehicle -a Toyota- for 24h.
After one day, they opened the cars and had a look:
In the Toyo, the cat asphyxiated due to lack of oxygene.
In the Landrover, the cat disappeared - escaped through a gap
Hi Al. The main QM standard that the automotive industry uses is QS9000.
It's basically the old ISO 9000:1994 with some additional requirements. The old ISO standard covers about 70% of QS9000, but this is a little more complex and goes deeper into product certification such as the requirements for PPAP's (Post Production Approval Process), FMEA's (Failure Mode and Effect Analysis) etc.
The QS9000 standard also covers specific requirements for the Big Boy's, Ford, Chrysler, General Motors and the like.
There is also a European QS9000 equivalent I think it’s ISO1496 this is geared more towards the European car industry, they are both, I believe very similar.
The majority of companies that have attained either of these standards will also have attained the environmental standard ISO14001 primarily covers things like waste management, COSHH regs. etc.
I think I have a copy of the QS 9000 standard at the office. by law it is not allowed to be copied. But if I can relay any information, then mail me and I'll see what I can do.
Hope this helps
BTW ISO9000:1994 goes obsolete at the end of this year. The replacement standard will be ISO9001:2000
It's basically the old ISO 9000:1994 with some additional requirements. The old ISO standard covers about 70% of QS9000, but this is a little more complex and goes deeper into product certification such as the requirements for PPAP's (Post Production Approval Process), FMEA's (Failure Mode and Effect Analysis) etc.
The QS9000 standard also covers specific requirements for the Big Boy's, Ford, Chrysler, General Motors and the like.
There is also a European QS9000 equivalent I think it’s ISO1496 this is geared more towards the European car industry, they are both, I believe very similar.
The majority of companies that have attained either of these standards will also have attained the environmental standard ISO14001 primarily covers things like waste management, COSHH regs. etc.
I think I have a copy of the QS 9000 standard at the office. by law it is not allowed to be copied. But if I can relay any information, then mail me and I'll see what I can do.
Hope this helps
BTW ISO9000:1994 goes obsolete at the end of this year. The replacement standard will be ISO9001:2000
dontlift said: ISO 9001
= You must have a procedure, it doesnt matter if your customer complaints procedure is to chuck all complaints in the bin, so long as it is documented and you have a bin full of complaints you will be fine
I'll go along with that!
Just remember that the bin MUST be retained in accordance with your Record Retention Procedure.
There are materials and parts specifications developed/maintained by the Society of Automotive Engineers (SAE), and American Society for Testing Materials (ASTM). I don't know if any of this applies in the UK, but you can probably do a search under the initials and get a web site. You could also try ASME (American Society of Mechanical Engineers) web site-- I think it's www.ASME.org. We have ISO9001 over here, and I agree that it's crap. "Make your own rules, then show that you're following them." Self monitoring is just a bunch of bull.
dontlift said: ISO 9001
= You must have a procedure, it doesnt matter if your customer complaints procedure is to chuck all complaints in the bin, so long as it is documented and you have a bin full of complaints you will be fine
Having worked at dozens of different companies over the years,
I can agree with this.
Most companies I visit have plenty of paperwork to keep the
QA auditors happy. There seems to be an entire industry devoted to documenting daft processes and procedures. Those
documents then get ignored.
Surely any successful process should include feedback,
so that the process can change & improve ?
dcb said:
Surely any successful process should include feedback,
so that the process can change & improve ?
Perhaps that's why the old standard is being phased out at the end of this year. The new standard formulated by the industry, gives more focus to customer satisfaction and continual improvement.
I think TVR might have their job's cut out to attain this standard and keep it.
What do you think?
Tvr vs quality.
From what I've heard on here they'll struggle with new models, but sort it in the end - hence should meet any reasonable continuous improvement target.
Naturally as a student I have no direct experience of TVRv ownership, but if anyone wants to lend me theirs in the spirit of investigation I'll be glad to comment further...
From what I've heard on here they'll struggle with new models, but sort it in the end - hence should meet any reasonable continuous improvement target.
Naturally as a student I have no direct experience of TVRv ownership, but if anyone wants to lend me theirs in the spirit of investigation I'll be glad to comment further...
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