Highways Agency in Helpfulness Shocker!!
Discussion
There's been a problem this week with a junction I use on the way to work. basically the traffic light phasing is cocked up and is causing 20 minute queues that do not ordinarily occur..
On Monday I was happy to assume it was a one off and woul be fixed that day. on Tuesday I was much less circumspect & resolved to get to the bottom of the matter.
After being passed back & forth between Surrey CC and TfL, I called the Highways Agency insetad. They took details and promised to get back to me.
This afternoon they called me back. they've had some engineers look at the problem and apparently, there was an acident involving a lorry on the junction last week which damaged some inductive strips whose signalling determines the phasing of the lights. So the Highways Agency now have to book a timeslot with TfL when they can dig the road up to repair this.
Not an ideal outcome I'll grant you, but at least I fell like I've been informed of the actual problem and treated with courtesy - an uncommon ocurence from civil servants - and that the problem will now be addressed. And I won't be sat in the queue tomorrow cursing the latest attempts of some tree hugging council muppet to stop me driving my car.. I'll get a paper on the way to work instead.
Anyway, cheers to the HA for at least being straight and courteous with me.
On Monday I was happy to assume it was a one off and woul be fixed that day. on Tuesday I was much less circumspect & resolved to get to the bottom of the matter.
After being passed back & forth between Surrey CC and TfL, I called the Highways Agency insetad. They took details and promised to get back to me.
This afternoon they called me back. they've had some engineers look at the problem and apparently, there was an acident involving a lorry on the junction last week which damaged some inductive strips whose signalling determines the phasing of the lights. So the Highways Agency now have to book a timeslot with TfL when they can dig the road up to repair this.
Not an ideal outcome I'll grant you, but at least I fell like I've been informed of the actual problem and treated with courtesy - an uncommon ocurence from civil servants - and that the problem will now be addressed. And I won't be sat in the queue tomorrow cursing the latest attempts of some tree hugging council muppet to stop me driving my car.. I'll get a paper on the way to work instead.
Anyway, cheers to the HA for at least being straight and courteous with me.
I had a similar good result from Wycombe council. The lights outside the Royal Grammar School on the A404 were biased towards red for the a-road causing unnecessary queues which werent there beforehand. Reported on their website and got an email back within 48hrs saying they would look into it. 1 week later it was fixed and I got an email from the contractor telling the sensors had been replaced.
Good work guys.
T/.
Good work guys.
T/.
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