Lloyds TSB online banking

[zebede]

Anybody on this gassing station work for Lloyds TSB????
I am interested in speaking with a person who has completely screwed up a very usable system by adding memorable information........trouble is their blooming system doesn't remeber your info even if you do......

[mike_e]

Mine's working, and no I don't work for LloydsTSB.

[zebede]

Wanchors

[miniman]

Bloody right, that is a total pain in the arse. Natwest do the same - "please enter the fourth, eighth and first character of your word".

The system as it was, was perfectly useable and secure.

Bastards!

[zebede]

I would love to hear of a story where somebody has actually got into the wrong persons site etc as justification for a change.....

[Fatboy]

One day I would like to encounter someone in the banking industry who isn't a useless cretin - I don't hold out much hope though....

[peetbee]

HSBC was easy to use, but they've just changed to this enter the 2nd, 4th & 6th sort of rubbish too. It normally takes me two attempts to get it right, (then again counting and typing at the same time is difficult!) plus they take you out of the login screen and make you enter all the details from scratch not just the one you got wrong.

[Podie]

I've found the HSBC one to be fairly good... gave up with the NatWest one though, although I beleive it's been sorted since...

[alt]

zebede, what's the problem?
I've just logged on OK.
So you know have to enter a bit more information than you did before.
No real hassle is it?

[billb]

lloyds system bag of shite - they shut it between 1 and 4 in the morning - great if u're in england but wondeeeeerful if u're travelling round the world in different timezones ( ie when u really need net banking as u cant visit the branch ). ever heard of 24 hour interent lloyds?!?!?!?! just another old fashioned crap english institution.

apologies to sister that works there....

[tuffer]

I tried for 6 months to get my online banking sorted out with Lloyds, lost patience in the end and moved my account to HSBC. Miles better service and have never had a problem.

[mrsd]

Edited to add: quote from alt should go here

Except, to get the code entry right (4th number, 3rd number, 8th number, left at the lights &c) I find I have to write down my pin. Which kind of defeats the security element dontcha think ? (Coutts, rather than Lloyds, but I think it might be the same software )

>> Edited by mrsd on Thursday 27th March 13:26

[domster]

Coutts is just posh Nat West anyway

Saw some scruffy student type on the train yesterday, listening to his walkman and feet everywhere, rude little shitbag... reading some Coutts correspondence.

I hope they were telling him to bugger off. That said, I'm at 440 Strand and used to look like a tramp when I paid cheques in, so I suppose I can't complain too loudly

>> Edited by domster on Thursday 27th March 13:34

[Podie]

domster said: Coutts is just posh Nat West anyway

Ahem... RBS...

[deltaf]

HSBC couldnt even get my "offline" banking sorted out...they closed my account and never told me about it. First thing i know is when the machine snatched my card...was i mad? er slightly.....

[mrsd]

Podie said:
Ahem... RBS...

Ahem Ahem NatWest.

[Podie]

mrsd said:

Podie said:
Ahem... RBS...

Ahem Ahem NatWest.

NatWest own Coutts... and RBS own NatWest...

[mrsd]

Oops

440strand's crashed Stop trying to hack my account you lot Bu66er all in it anyway

[Podie]

mrsd said: Oops

440strand's crashed Stop trying to hack my account you lot Bu66er all in it anyway

Never mind eh? Still, All parts are keeping their own brand names/identity...