Royal mail lost my log book, so who claims for it

[King Herald]

DVLA reckon they posted my log book and tax disc to me on the 31st January. It still hasn't arrived, so my wife has called them today. They told her they will be sending her a claim form so she can claim the lost mail and recoup the cost of the new log book off Royal Mail.

WTF. If DVLA posted it surely THEY are the ones who claim for the lost letter?

Anybody know what the law on this is, or the Royal Mail rules?

I'm away working else I'd be on the phone to them myself.

[NickFRP]

King Herald said:

DVLA reckon they posted my log book and tax disc to me on the 31st January. It still hasn't arrived, so my wife has called them today. They told her they will be sending her a claim form so she can claim the lost mail and recoup the cost of the new log book off Royal Mail.

WTF. If DVLA posted it surely THEY are the ones who claim for the lost letter?

Anybody know what the law on this is, or the Royal Mail rules?

I'm away working else I'd be on the phone to them myself.

DVLA are kings
Were all Pesants

[King Herald]

NickFRP said:

King Herald said:

DVLA reckon they posted my log book and tax disc to me on the 31st January. It still hasn't arrived, so my wife has called them today. They told her they will be sending her a claim form so she can claim the lost mail and recoup the cost of the new log book off Royal Mail.

WTF. If DVLA posted it surely THEY are the ones who claim for the lost letter?

Anybody know what the law on this is, or the Royal Mail rules?

I'm away working else I'd be on the phone to them myself.

DVLA are kings
Were all Pesants

That is what worries me. My wife said the girl she spoke to sounded rather arrogant and condescending, like it were OUR fault the stuff got lost.

[ThunderSpook]

I think unfortunately it's fairly normal for the receiver to have to claim with Royal Mail.

[Simpo Two]

The main reason why I get my tax disc over the counter at the Post Office. I don't trust DVLA and I don't trust the postal service, and you can be sure I'd run into an ANPR van the next day and get a £1,000 fine, my car crushed and my house sold to pay for civil service pensions.

[King Herald]

ThunderSpook said:

I think unfortunately it's fairly normal for the receiver to have to claim with Royal Mail.

How do we answer questions such as where, when it was posted, what class and type of mail, value of contents etc etc?

To replace the log book apparently costs £25. We have no proof of this being stated when the letter was apparently sent, so how do we claim for recompense?

[Simpo Two]

ThunderSpook said:

I think unfortunately it's fairly normal for the receiver to have to claim with Royal Mail.

But the contract is between the sender and the delivery company, no? How can the receiver have proof of posting?

[MrP80]

Simpo Two said:

ThunderSpook said:

I think unfortunately it's fairly normal for the receiver to have to claim with Royal Mail.

But the contract is between the sender and the delivery company, no? How can
the receiver have proof of posting?

Agreed your contract is with DVLA, they have the contract with the Post Office, you have no contract with the PO so you shouldn't be able to make a claim...

[catso]

ThunderSpook said:

I think unfortunately it's fairly normal for the receiver to have to claim with Royal Mail.

But you need the 'proof of posting' to do so and only the sender would have this (if they bothered to get it) but surely since the DVLA issue these documents it doesn't actually cost them £25? and whatever the actual cost is surely borne by the taxpayer anyway?

From http://www.postoffice.co.uk/portal/po/content1?cat...

"Can I claim compensation for lost or damaged items?
Yes. All Surface mail is covered up to a value of £34 for loss or damage en route. Before pursuing a claim, please check the anticipated delivery time spans for the destination to which you have posted, to ensure the item is not still in transit. For more valuable items please use International Signed For™ with additional compensation cover. You cannot claim for any Consequential Loss.

How do I make a claim?
For lost or damaged mail claim online or use our P58 form which is available from your local Post Office™ and send it together with proof of posting to your local Customer Service Centre. Claims can take up to three months to complete because we are waiting for overseas postal administrations to respond to our enquiries."

[Mike400]

The joke is, I lost one of my logbooks a few years back, and phoned DVLA, (Northern Ireland), chanced my arm and said "I never received a logbook" and they sent me a new one for free.

All depends on who you get on the other end of the phone I reckon.

[hairykrishna]

You'll have to claim as they won't give two shits.

You're lucky, they lost my ing passport.

[King Herald]

hairykrishna said:

You'll have to claim as they won't give two shits.

You're lucky, they lost my ing passport.

I've just sent a strongly worded e mail to their complaints department.

That's five minutes of my life wasted.......

I'm pi$$ed off because I'm miles from home and can't get them on the phone myself.

[Nickyboy]

If it has gone missing then the claim is nothing to do with you. DVLA have to claim for it. you cant claim for a piece of paper anyway as it is worthless, its the cost of a replacement which costs the money and that wont be covered.