Warranty Work and loan cars
Discussion
Trying to understand - if your new car (let's just leave it as a £35K+ car) has to go back in for a few days to carry out work under warranty, would you expect the dealership to supply you a loan vehicle, would you then feel aggrieved if you were expected to pay £20/day to insure the loan vehicle?
Was it the supplying dealer? Or a dealer that you have a good relationship with (i.e. been servicing the car for some time).
If so, yes. If it was not the supplying dealer, or someone you are using for the first time, then possibly not.
Of course, if you are particularly hard to insure (prior Drink/Dangerous Driving conviction, or perhaps very young with a high performance car) then it might be understandable too.
If so, yes. If it was not the supplying dealer, or someone you are using for the first time, then possibly not.
Of course, if you are particularly hard to insure (prior Drink/Dangerous Driving conviction, or perhaps very young with a high performance car) then it might be understandable too.
Audi tried this with me with my A4, which had failed ABS at about 6 weeks old. Initially I accepted the Astra Diesel they gave me, however when I went to the dealer to pick up the repaired car and managed 200 yards in it before the ABS light came on, I was less than amused when they gave me the keys to the Astra back. Eventually we agreed that an extended test drive in another A4 was the least they should do in the circumstances.
The dealer does not build the cars and what ever you paid for it has no bearing on the profit the selling dealer made or not as the case sometimes is. If the car develops a problem the dealer will do their utmost to rectify it as quickly as they can with minimal fuss but they could not forsee a problem arising so do not be harsh on the dealer.
The dealers can only afford to run so many loan cars and I do not think it is out of the question to expect a contribution towards the cost of it in whichever guise it is. After all you would not expect them to provide the car and fuel for it as well would you?
Dealers are only franchised to manufacturers at the end of the day, they are a separate business and have to make a profit at the end of the day otherwise they will close and no one will be around to repair you car when the need arises.
The dealers can only afford to run so many loan cars and I do not think it is out of the question to expect a contribution towards the cost of it in whichever guise it is. After all you would not expect them to provide the car and fuel for it as well would you?
Dealers are only franchised to manufacturers at the end of the day, they are a separate business and have to make a profit at the end of the day otherwise they will close and no one will be around to repair you car when the need arises.
Fatboy said:
Servicing, no I wouldn't be annoyed, but Warranty work? I'd be very annoyed indeed, and be penning a letter to the manufacturer complaining.
Do you pen a letter to complain about everything that lets you down within the guarantee period? I would imagine the manufacturer would pollitely refer you back to the dealer if you did as they have no control over how the dealer operates that part of their business.Edited by Firkin D on Sunday 9th November 11:13
Firkin D said:
The dealer does not build the cars and what ever you paid for it has no bearing on the profit the selling dealer made or not as the case sometimes is. If the car develops a problem the dealer will do their utmost to rectify it as quickly as they can with minimal fuss but they could not forsee a problem arising so do not be harsh on the dealer.
The dealers can only afford to run so many loan cars and I do not think it is out of the question to expect a contribution towards the cost of it in whichever guise it is. After all you would not expect them to provide the car and fuel for it as well would you?
Dealers are only franchised to manufacturers at the end of the day, they are a separate business and have to make a profit at the end of the day otherwise they will close and no one will be around to repair you car when the need arises.
You seem to be forgetting that dealers charge the manufacturers for repairing under warranty.The dealers can only afford to run so many loan cars and I do not think it is out of the question to expect a contribution towards the cost of it in whichever guise it is. After all you would not expect them to provide the car and fuel for it as well would you?
Dealers are only franchised to manufacturers at the end of the day, they are a separate business and have to make a profit at the end of the day otherwise they will close and no one will be around to repair you car when the need arises.
If I showed you the cost of warranty repairs on the wifes ML, your hair would fall out.
paoloh said:
You seem to be forgetting that dealers charge the manufacturers for repairing under warranty.
Bloody right. I'm not saying for a moment that the dealer should pick up the cost of providing a proper, insured loan car for warranty work, but it sure as s
t shouldn't be the customer who foots the bill.paoloh said:
Firkin D said:
The dealer does not build the cars and what ever you paid for it has no bearing on the profit the selling dealer made or not as the case sometimes is. If the car develops a problem the dealer will do their utmost to rectify it as quickly as they can with minimal fuss but they could not forsee a problem arising so do not be harsh on the dealer.
The dealers can only afford to run so many loan cars and I do not think it is out of the question to expect a contribution towards the cost of it in whichever guise it is. After all you would not expect them to provide the car and fuel for it as well would you?
Dealers are only franchised to manufacturers at the end of the day, they are a separate business and have to make a profit at the end of the day otherwise they will close and no one will be around to repair you car when the need arises.
You seem to be forgetting that dealers charge the manufacturers for repairing under warranty.The dealers can only afford to run so many loan cars and I do not think it is out of the question to expect a contribution towards the cost of it in whichever guise it is. After all you would not expect them to provide the car and fuel for it as well would you?
Dealers are only franchised to manufacturers at the end of the day, they are a separate business and have to make a profit at the end of the day otherwise they will close and no one will be around to repair you car when the need arises.
If I showed you the cost of warranty repairs on the wifes ML, your hair would fall out.
I'm not sayign its right but as I said if the dealers went out of buiness, where would the car owners be then they needed work done?
Firkin D said:
paoloh said:
Firkin D said:
The dealer does not build the cars and what ever you paid for it has no bearing on the profit the selling dealer made or not as the case sometimes is. If the car develops a problem the dealer will do their utmost to rectify it as quickly as they can with minimal fuss but they could not forsee a problem arising so do not be harsh on the dealer.
The dealers can only afford to run so many loan cars and I do not think it is out of the question to expect a contribution towards the cost of it in whichever guise it is. After all you would not expect them to provide the car and fuel for it as well would you?
Dealers are only franchised to manufacturers at the end of the day, they are a separate business and have to make a profit at the end of the day otherwise they will close and no one will be around to repair you car when the need arises.
You seem to be forgetting that dealers charge the manufacturers for repairing under warranty.The dealers can only afford to run so many loan cars and I do not think it is out of the question to expect a contribution towards the cost of it in whichever guise it is. After all you would not expect them to provide the car and fuel for it as well would you?
Dealers are only franchised to manufacturers at the end of the day, they are a separate business and have to make a profit at the end of the day otherwise they will close and no one will be around to repair you car when the need arises.
If I showed you the cost of warranty repairs on the wifes ML, your hair would fall out.
I'm not sayign its right but as I said if the dealers went out of buiness, where would the car owners be then they needed work done?
miniman said:
Couple of dealers I have spoken to suggest that warranty work is especially lucrative.
Lucrative in that it guarantees workshop hours for the technicians but not profit.john_p said:
Firkin D said:
I'm not sayign its right but as I said if the dealers went out of buiness, where would the car owners be then they needed work done?
They'd all go to independent servicing specialists, get charged half as much money and everyone would be better off as a result...Plus if the dealer folded how would you buy your car in the first place?
paoloh said:
Oh please, let me look at this invoice in fron of me. £7.96 for a roll of tape. Yes a roll of electrical tape that they used a CM of but charged £7.96
And what line of business are you in then paoloh? Is it all really that squeaky clean and you seem to think dealers are not?Firkin D said:
paoloh said:
Oh please, let me look at this invoice in fron of me. £7.96 for a roll of tape. Yes a roll of electrical tape that they used a CM of but charged £7.96
And what line of business are you in then paoloh? Is it all really that squeaky clean and you seem to think dealers are not?paoloh said:
I'm a car dealer!
Do you not mean you work for a dealer?paoloh said:
If it is a Merc, they also get paid under the Mobilo program. Any warranty claim over 2 hours gets compensation.
Well no such privileges for any of the franchised dealers I have worked for in the past 20+ years.paoloh said:
Firkin?? You there??
Yes I am still here. I am allowed to look at other threads you know. I am not intending to make this a personal thing which you from your post above seem to think it is.I just merely wanted to point out dealers are not the b@rstards that they get painted as. We all have to make a living providing the best cost effective service we can in order to stay in business. That was all. Now I must away from here as I have other things to do today.
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