Picking up my car tomorrow - but it's dark
Discussion
A bit of an odd one, I know, but anyway...
I've had some work done on my car, and I'm picking up tomorrow, but by the time I get there, it'll be dark. Would it be unreasonable to get them to sign something to say that I could not inspect the work or any accidental damage whilst in their care, due to the lack of light?
I've had some work done on my car, and I'm picking up tomorrow, but by the time I get there, it'll be dark. Would it be unreasonable to get them to sign something to say that I could not inspect the work or any accidental damage whilst in their care, due to the lack of light?
john_p said:
Ask to inspect it in the workshop under artificial light - you'll be able to see a lot better than daylight anyway.
I'll try to do that - Just that I'm picking it up at 5.20pm, and they close at 5.30pm. Also, I'm concerned that I won't notice a problem with the car until I drive it away - exactly the reason I'm in this position.TimmyHolland said:
Perfectly fair to ask to inspect it inside their workshop under artificiial light, would barely take 10 minutes if there is nothing wrong. If you're paying a pretty penny for said work then, don't hesitate.
T.
Ok, now my only concern would be that I don't notice a fault until I get home. What recourse have I got then? (Probably nothing)T.
TimmyHolland said:
Probably not if you've inspected it infront of them. Is there a lot of work done or are you just a bit paranoid?
I think you'd still have recourse under the sale of goods/services acts surely?It would just be a matter of proving it.. I took a car back following a respray at a BMW main dealer the next morning and they were happy to correct.
TimmyHolland said:
Probably not if you've inspected it infront of them. Is there a lot of work done or are you just a bit paranoid?
I'm just paranoid. They've had the car for a week, which normally equals curbed alloys, dings, scratches, scrapes, etc, that weren't there before.It's actually in there for a respray of the bonnet though.
You really do need to see the car properly in daylight, or properly indoors with decent lighting. These are your only two options IMO, so you need to arrange it somehow.
Getting them to sign to say you've not inspected it is hardly fair, anything can happen between the moment you drive it away and get an opportunity to have a proper look at it. It's not so much that they won't take responsibility for something that they were responsible for, but a disclaimer like that equally leaves them wide open to take responsibility for something that they weren't responsible for too.
Getting them to sign to say you've not inspected it is hardly fair, anything can happen between the moment you drive it away and get an opportunity to have a proper look at it. It's not so much that they won't take responsibility for something that they were responsible for, but a disclaimer like that equally leaves them wide open to take responsibility for something that they weren't responsible for too.
Pulse said:
They've had the car for a week, which normally equals curbed alloys, dings, scratches, scrapes, etc, that weren't there before.
You should insist on an inspection sheet/walkaround before you leave it with them then. So both parties know what was/wasn't there to start off with. Wish I had a quid for every mark that was there to start off with, but punter claimed otherwise Balmoral Green said:
You really do need to see the car properly in daylight, or properly indoors with decent lighting. These are your only two options IMO, so you need to arrange it somehow.
Getting them to sign to say you've not inspected it is hardly fair, anything can happen between the moment you drive it away and get an opportunity to have a proper look at it. It's not so much that they won't take responsibility for something that they were responsible for, but a disclaimer like that equally leaves them wide open to take responsibility for something that they weren't responsible for too.
Unfortunately, I thought of this afterwards! I know they only have my word, but the car was spotless (not even a ding or a stone chip) when it went in. But then I'm very careful with my cars, and it's only 2 months old.Getting them to sign to say you've not inspected it is hardly fair, anything can happen between the moment you drive it away and get an opportunity to have a proper look at it. It's not so much that they won't take responsibility for something that they were responsible for, but a disclaimer like that equally leaves them wide open to take responsibility for something that they weren't responsible for too.
Pulse said:
They've had the car for a week, which normally equals curbed alloys, dings, scratches, scrapes, etc, that weren't there before.
You should insist on an inspection sheet/walkaround before you leave it with them then. So both parties know what was/wasn't there to start off with. Wish I had a quid for every mark that was there to start off with, but punter claimed otherwise Hmmm, just to add to my paranoia, they've called to say it won't be ready today (they've had it 5 working days now), as it has FAILED the quality check.
Now that puts two thoughts in my mind...
1. The quality can't be very good, if their OWN quality check picked up poor painting
Or, which I think is more likely...
2. They've damaged the car in some way, and are trying to bodge it back together in the extra day.
Now that puts two thoughts in my mind...
1. The quality can't be very good, if their OWN quality check picked up poor painting
Or, which I think is more likely...
2. They've damaged the car in some way, and are trying to bodge it back together in the extra day.
worth stopping by for an unannounced check if it's not too far out of your way. Might just be they knew you were a fussy type so had a look over it and realised it wasn't up to the right standard or could be they dented or damaged something and have to get it fixed before they give it back.
EngJock said:
Pulse said:
Hmmm, it's too late to go there now. They shut at 5.30pm. What should I do?
Try to stop worrying about it and, if there is a problem when you do receive it, grow a pair and do something about it.HTH
If they'd driven it into a tree then they wouldn't have said "it failed the quality check" as this is more likely to make you paranoid and investigate every area with a microscope.
They would have said "the guy was off sick/we are awaiting parts/we had a power cut" or something.
You should be glad they are good enough to check it before releasing it back to you instead of "oh he won't notice, it'll be dark when he gets it anyway"
They would have said "the guy was off sick/we are awaiting parts/we had a power cut" or something.
You should be glad they are good enough to check it before releasing it back to you instead of "oh he won't notice, it'll be dark when he gets it anyway"
john_p said:
If they'd driven it into a tree then they wouldn't have said "it failed the quality check" as this is more likely to make you paranoid and investigate every area with a microscope.
They would have said "the guy was off sick/we are awaiting parts/we had a power cut" or something.
You should be glad they are good enough to check it before releasing it back to you instead of "oh he won't notice, it'll be dark when he gets it anyway"
Hmm, do you think? I think it's the perfect thing to tell me, since there's sod all I can do about it, and it projects that they are all about quality. So, average Joe would just say "Oh, that's brilliant, thank you for making sure it's perfect for me", rather than thinking what I've thought, and considering that they've possibly damaged it. Unfortunately, I can't get any time out of work tomorrow to go and check it out.They would have said "the guy was off sick/we are awaiting parts/we had a power cut" or something.
You should be glad they are good enough to check it before releasing it back to you instead of "oh he won't notice, it'll be dark when he gets it anyway"
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