How are they still in business???

[kiethton]

To set the story i was baught a parrot 9200i for christmas from a well known motoring store that also sells bikes. As part of the cost of the unit it included free fitting.

Instead of allowing the sales assistant to fit it i chose to use their mobile fitting service (named after a famous cental london junction near a rather large park) I was firstly booked in january (3 weeks after making the appointment), they showed up but realised they had not baught the correct fittings, dispite confirming car model etc...

I thought it was just one of those things and decided to re-book for mid february, their next available appointment. It came and went without them showing up. I called them to complain and re-book 3 weeks after the no show (family emergency) and got told there was no record of my booking and that they would book me in for today....

surprise surprise they do not show up again....even had the confirmation text. I have sponged lifts and left the keys at home with my mum (confined to bed) along with a note on the door saying to call the home number if no answer from the doorbell (broken doorbell and bed being quite a distance from the front door) In addition to this i left all parts on the passenger seat of the car and a note on the dash showing where it needed to go.

Annoyed is an understatement....

To cap it off have been trying to call them and its permanantly engaged....gone home and left the phone off the hook????


How do i go about resolving this problem?

I am in two minds to return the unit and ancilaries to the store and demand a refund. Is this possible?

[TheRoadWarrior]

kiethton said:

How do i go about resolving this problem?

In future;

(a) Dont buy stuff from halfords if you cant fit it yourself and have to rely on their knuckle-dragging staff to do it

b) There isnt a (b) but I thought i'd better have at least 2 points after I wrote (a)

[kiethton]

It was a christmas present, i didn't buy it....

i tried phoning them again today but it just rang out with no answer. A trip with reciepts for a refund is needed here.

[Andehh]

If you have proof contact head office and demand a refund, just on the principle of it!

[Superhoop]

Do you have a model specific wiring harness that connects the Parrot kit to the stereo?

If you do, have a go at fitting it yourself - 2 hours tops with a plug and play loom

[mat205125]

A few quid saved is often a false economy.

[kiethton]

Superhoop said:

Do you have a model specific wiring harness that connects the Parrot kit to the stereo?

If you do, have a go at fitting it yourself - 2 hours tops with a plug and play loom

yeah i got one of those...only problem is the way i want it set up the wires for ipod's etc have to come through the glovebox with the unit on the other side of the dash. I really wouldn't trust myself tbh.

[Mr Gear]

Write to head office, and get free vouchers and a sudden improvement in service.

[bazking69]

Personally I'd be inclined to go down there and have a word with the manager. A Saturday afternoon should give you the stage you need to get some action if you start shouting on the shop floor...