Footman James - Bloody Useless

[Benjybh]

Only a minor rant here, so you can mark it out of five, but OH MY GOODNESS HOW HARD CAN IT BE TO EMPLOY A FEW MORE PEOPLE ON THE PHONES?

They sent me a letter requesting my MG Owners Club membership number in order to validate my policy, and I have tried calling them in my lunch breaks and after college all this week, only to be put on hold for AT LEAST 25 minutes each time. This afternoon I tried calling them again to raise my mileage limit (yep, giving them more money!) and I gave up after 30 minutes of Vivaldi's sodding Four Seasons.

ARGH!

[soad]

I hate call holding - 25 mins? You have far too much patience, I tend to slam phone down after a good 5 mins! And I'm not talking about Footman James here.

Try calling at different times perhaps.

Edited by soad on Monday 26th April 17:32

[sday12]

Good cheap classic policies though!

[tomtom]

Disagree. I insured my 355 with them recently and the service was exemplary.

[Benjybh]

tomtom said:

Disagree. I insured my 355 with them recently and the service was exemplary.

Don't get me wrong, once you finally get through to them they're fantastic.

[theaxe]

Maybe they've got technical problems with the phones.

[BluePurpleRed]

I doubt them, they wouldn't pay out on a fire in my Dad's Jensen as it was down to 'old wiring'.

This car is tax exempt, what do they expect, a new loom every 5 years? tts

[Benjybh]

Just sat on hold for another 22 minutes only to be told that I wasn't allowed to put another car on my policy?! I'm only after an E30 316 Touring for lugging my drums around in! Grrrrr.

[tog]

Benjybh said:

Just sat on hold for another 22 minutes only to be told that I wasn't allowed to put another car on my policy?! I'm only after an E30 316 Touring for lugging my drums around in! Grrrrr.

Why not? I have four on my policy and I'm about to add a fifth. If it's a multi-vehicle classic policy then 'classics' (over 15 years old I think) must outnumber moderns.

[markmullen]

I've only ever had superb service from Footman James.