Great Customer Service

[Pothole]

Went to stick the Clio through the car wash today, having filled up at my local Morrison's petrol station (it's the cheapest in town) bought the bronze wash (cheapest, no wax) and went round to enter the code from my receipt into the machine...not recognised. Tried again a couple times, still no go, so went back round to the kiosk. Till dolly looked at the receipt and realised she had put it through the till as a vacuum (which was actually cheaper than the wash, she charged me for the vac, the cheaper price but I didn't notice). 'Terribly sorry,' she says, 'I'll give you a test wash, no charge'. I hagve a smile on my face even though it didn't get all the pigeon st off the car. Well played, Morrisons petrol station till person!

[andy43]

It would have been great customer service if she'd apologised by giving you a.....
Next poster feel free to complete the sentence

[steeveeboy]

Free tank of fuel......
Steve

[andy43]

steeveeboy said:

Free tank of fuel......
Steve

[soad]

Was she fairly fit though? I'm all

[Pothole]

not fit at all.

[soad]

Pothole said:

not fit at all.

Fair enough, otherwise could have pushed for a BJ

[L1AM]

displeasing.

[V8mate]

She refunded the vac?

[Pothole]

V8mate said:

She refunded the vac?

no she didn't charge me the extra for the wash..only a quid but still a good resolution. I would happily have paid the correct price for what I wanted.

[V8mate]

Pothole said:

V8mate said:

She refunded the vac?

no she didn't charge me the extra for the wash..only a quid but still a good resolution. I would happily have paid the correct price for what I wanted.

So she caused you hassle, distress, wasted time etc. and a 'free' upgrade was 'great customer service'?

I'd say that was the very least she could do for fking up your original purchase.