Rejecting a car

[insurance_jon]

What are the protocols for rejecting a car? Last week I bought a new rr vogue, and 43 miles later the turbo blew. Over a week later and landrover can't source a new turbo and want to fit a recon one.

Your thoughts and experiences will be apreciated,

ij

[Somnophore]

It's a new car with 43miles then it's obviously not acceptable to fit anything other than new parts under warranty. Just say you either wat a new turbo fitted and a Like for like replacement car while it's fitted or you wat your money back. I don't know what it is with car nowadays, just heard of a 10plate Audi tdi that's blown it's engine after few weeks! Crazy

[whoami]

insurance_jon said:

What are the protocols for rejecting a car? Last week I bought a new rr vogue, and 43 miles later the turbo blew. Over a week later and landrover can't source a new turbo and want to fit a recon one.

Your thoughts and experiences will be apreciated,

ij

Sorry to hear that. You didn't buy it from a LR dealer in Leeds did you?

[Muzzer]

insurance_jon said:

What are the protocols for rejecting a car? Last week I bought a new rr vogue, and 43 miles later the turbo blew. Over a week later and landrover can't source a new turbo and want to fit a recon one.

ij

You have to give them ample opportunity to repair the car back to factory standard before you can reject it.

Using recon parts I would argue is not factory standard.

So, you can insist on a brand new turbo, but can't tell them to poke the car.

[B3Svert]

Somnophore said:

It's a new car with 43miles then it's obviously not acceptable to fit anything other than new parts under warranty. Just say you either wat a new turbo fitted and a Like for like replacement car while it's fitted or you wat your money back. I don't know what it is with car nowadays, just heard of a 10plate Audi tdi that's blown it's engine after few weeks! Crazy

That may have been mine. 1800 miles and 6 weeks into ownership I now have to wait 2 weeks for a new Engine Control Unit as "it's on back order".

[coley20]

insurance_jon said:

What are the protocols for rejecting a car? Last week I bought a new rr vogue, and 43 miles later the turbo blew. Over a week later and landrover can't source a new turbo and want to fit a recon one.

Your thoughts and experiences will be apreciated,

ij

Fitting a recon unit is outrageous, I think your within your rights to reject the car, try speaking to their HQ

[VEA]

Tell them you do not accept the recon part, as said above it needs to be repaired to factory standard.

Get them to give you a like for like car whilst they source you the part.

Good luck with it either way!

[RJDM3]

New Turbo, new car or money back. Anything else is not acceptable.

[edo]

RJDM3 said:

New Turbo, new car or money back. Anything else is not acceptable.

This. Or they lend you an equivalent car until they can get a new turbo.

[The Hitman]

My understanding in this instance is all about timescale. If you had a major problem 6 months into ownership then you have to allow the dealer reasonable opportunity to fix it, but after 43 miles? How long did you have it? 1/2 days maybe before the turbo blew?

How long should a turbo last for exactly? 50K miles? You've got to ask yourself, what else will go wrong? Sounds like you have a friday afternoon special there mate, sorry to say.

That sounds more like the car isn't fit for purpose IMHO. I would kick up the almightiest ststorm on that dealer for not only selling you a duffer but trying to palm you off with second rate parts on a BRAND NEW car. The fact that's its a Land Rover only makes it worse.

Does Tata own them now? Never heard of this under Ford.

[10 Pence Short]

The Hitman said:

That sounds more like the car isn't fit for purpose IMHO.

That's where I would position myself. I'd want a replacement or my money back. I wouldn't want a car with a replacment turbo against it's warranty record from the word go.

[Muzzer]

The Hitman said:

You've got to ask yourself, what else will go wrong? Sounds like you have a friday afternoon special there mate, sorry to say.

The Hitman said:

That sounds more like the car isn't fit for purpose IMHO. I would kick up the almightiest ststorm on that dealer for not only selling you a duffer but trying to palm you off with second rate parts on a BRAND NEW car.

Massive assumptions, both quite unreasonable IMO.

The turbo has blown after a very low mileage. This is probably due to a faulty unit off the production line, completely un-related to Land Rover.

This is the only fault that the OP has specified.

How you therefore deduce that the car is a "Friday afternoon special", "Isn't fit for purpose" or is a "duffer" is a mystery to me.

It's not like it's had a catalogue of faults....

Give Land Rover a chance. They should absolutely NOT try to repair the car with recon parts but they should be given the chance to repair it with new parts. You have 2 hopes of completely rejecting the car.

If you bought a brand new house and the cooker was faulty, would you reject the entire house and label it a duffer or ask for a new cooker?

[nsmith1180]

The Hitman said:

My understanding in this instance is all about timescale. If you had a major problem 6 months into ownership then you have to allow the dealer reasonable opportunity to fix it, but after 43 miles? How long did you have it? 1/2 days maybe before the turbo blew?

How long should a turbo last for exactly? 50K miles? You've got to ask yourself, what else will go wrong? Sounds like you have a friday afternoon special there mate, sorry to say.

That sounds more like the car isn't fit for purpose IMHO. I would kick up the almightiest ststorm on that dealer for not only selling you a duffer but trying to palm you off with second rate parts on a BRAND NEW car. The fact that's its a Land Rover only makes it worse.

Does Tata own them now? Never heard of this under Ford.

I was always told a car is brand new until its done 100 miles. Then even if its unregistered it counts as used! So tell them your BRAND NEW car needs BRAND NEW parts or they get a BRAND NEW ahole. Deal with it slightly more diplomatically than that but you get the drift?

Also write to Land Rover and file a complaint.

On the bright side, at least they told you they wanted to fit a recon part, how many other dealers would have just done it and not told you. Its warranty work, they dont have to show you the invoice.

[GKP]

Why not suggest they recon or fit refurbed turbo as a stop-gap measure while you're waiting for a new part to become available.

[Jazzer77]

hora said:

OP, this is a new/bought from a main dealer/UK stock vehicle?

I can only see someone saying this if it was a grey-market import- madness.

Hora has a good point is it a UK vehicle from a Main dealer?

[anonymous-user]

Muzzer said:

insurance_jon said:

What are the protocols for rejecting a car? Last week I bought a new rr vogue, and 43 miles later the turbo blew. Over a week later and landrover can't source a new turbo and want to fit a recon one.

ij

You have to give them ample opportunity to repair the car back to factory standard before you can reject it.

Using recon parts I would argue is not factory standard.

So, you can insist on a brand new turbo, but can't tell them to poke the car.

I don't think this is the case at all, when my engine started ticking at 1400 miles there was talk of a recon engine! This was deemed acceptable by legal bodies i contacted. I think you will be hard pressed to reject a car because a turbo has blown and they want to fit a remanufactured unit. Take legal advice but be prepared to be disappointed.

[Dr G]

Are we talking about a refurbished unit from an outside company or a factory exchange from Land Rover?

When I was at LR and with a similar situation we would get the DP to authorise a 'line pinch' (which is exactly what it sounds like) for the part. Obviously this would delay someone else's order/build but preferable to having a rejected car.

I remember a VIP's (hahaha) TDV6 Disco being rejected when it chucked a rod with 7 miles on the clock, understandably he wasn't interested in a new engine (but did buy another Land Rover!).

[iggletiggle]

If it is a brand new car that has only covered 43miles i would be surprised if LR didnt take the car back and fit a new turbo (even if the parts are on back order)

One of my clients purchase a new Skoda Octavia VRS and had a problem after 150miles with the ECU and the dealer instantly took the car back, gave him a cover vehicle until the new ECU was fitted and tested.

OP - could you confirm whether it is a brand new UK Land Rover dealer supplied car or whether the car is simply new to you (i.e Used car) as this could make all the difference.

[insurance_jon]

Somnophore said:

It's a new car with 43miles then it's obviously not acceptable to fit anything other than new parts under warranty. Just say you either wat a new turbo fitted and a Like for like replacement car while it's fitted or you wat your money back. I don't know what it is with car nowadays, just heard of a 10plate Audi tdi that's blown it's engine after few weeks! Crazy

Unfotunately they have run out of turbos at Gaydon

[insurance_jon]

whoami said:

insurance_jon said:

What are the protocols for rejecting a car? Last week I bought a new rr vogue, and 43 miles later the turbo blew. Over a week later and landrover can't source a new turbo and want to fit a recon one.

Your thoughts and experiences will be apreciated,

ij

Sorry to hear that. You didn't buy it from a LR dealer in Leeds did you?

nope, wakefield