Chrysler 300c Shocking Story!!!!
Discussion
rypt said:
Why can you not deal with the dealer you bought the car from? They are the first port of call, and you can tell them that you are rejecting the car
"This car was bought from you main dealer xxxxxxxxxxx in Stirling, however, when I arrived to collect my new car it appears that xxxxxx xxxxxx have taken over the dealership."^ this?
Oh and sorry to hear about the trouble you are having, hope that you get a nice new-new one asap.
Edited by doodles19 on Monday 31st May 01:51
Not good news but I would suggest you are well within your rights to reject the vehicle. I know you have gone to Chrysler direct but I would be good to get the support of the dealer principle at Stirling, to give you a voice direct to head office. They should have a drawn up process of vehicle rejection at sale, and if the dealer is worth their salt they should be pushing this for you to ensure they retain your business.
Possibly a long shot but I had an issue with a new UK spec Chrysler I imported in 2000. Everything was fine except the manual, service & warranty documents etc were in Belgian. I pestered the dealer in Brussels for months for the UK versions without success. I could have sourced them locally but at a cost. In the end I wrote to Chrysler HQ in Europe and pointed out that their failure to supply English language posed a serious safety issue implying that they may be liable should anything untoward happen as a result of incorrect operation of the vehicle through my ignorance. They responded instantly and new manuals arrived within days. I think it was the "safety" issue which sparked them into action.
Who did you pay your money to? If it was the old dealer then your contract of sale (COS) is with them, if it is the new dealer that took the garage over then your COS is with them. I doubt very much that it will be with Chrysler UK unless they own their dealerships. Whether the dealership are a Chrysler dealership now or not, if they took your money then it is down to them to ensure you are happy/ the faults are sorted/ car exchanged/ car taken back. Technically the finance company own the car so it will be in their interest to liaise with whoever they pay to get the faults rectified. If you dont have any joy with Chrysler/ the selling dealer then you have done the right thing as far as finance goes. You are perfectly within your rights to reject the car based on the points you have raised unless no warranty was given on the car. There should be some sort of anti-corrosion warranty that can be claimed on for the rust surely?
Best of luck
Best of luck
Be Persistant - if you have finance as it seems you do, keep them in the loop and talk to them about stopping payments and returning the car - they should use take up any legal costs. CC Chrysler UK MD and head of Customer Service. Find out thier names and send them regular registered post. You should get a result in the end. I had this problem with my ML430 I bought new, rust everywhere, power seats stopped working, A/C stopped working, rear view mirror fell off etc. It took 3 months, but I eventually got my money back. I found that if I had finance, they would have fought on my behalf, and if the car was under £25k CAB would help. I had none of that help, but got a result in the end, but the dealer really made it hard for me. Mercedes eventually pulled the dealer's license.
For clarity, can you confirm that you collected the car from the New Dealer who had taken over the old one. Also which dealer is on the invoice, and which dealer did the pdi? That info should be on the paperwork and service book. Did you get a final invoice on collection?
The key thing is to find out who sold the car to you and who took the money for the car. Was it a one outlet Franchise of a larger chain?
As I am sure you are aware your claim is against the company/persons who supplied the vehicle to you.
I would as a matter of course contact Chrysler UK and if no joy then the Newspapers, watchdog etc all seem attractive!
The key thing is to find out who sold the car to you and who took the money for the car. Was it a one outlet Franchise of a larger chain?
As I am sure you are aware your claim is against the company/persons who supplied the vehicle to you.
I would as a matter of course contact Chrysler UK and if no joy then the Newspapers, watchdog etc all seem attractive!
STM1 said:
blueg33 said:
For clarity, can you confirm that you collected the car from the New Dealer who had taken over the old one. Also which dealer is on the invoice, and which dealer did the pdi? That info should be on the paperwork and service book. Did you get a final invoice on collection?
The key thing is to find out who sold the car to you and who took the money for the car. Was it a one outlet Franchise of a larger chain?
As I am sure you are aware your claim is against the company/persons who supplied the vehicle to you.
I would as a matter of course contact Chrysler UK and if no joy then the Newspapers, watchdog etc all seem attractive!
Hi for clarity sake I collected the car from the new dealer that had taken over the dealership but they explained that they were doing this as a courtesy to the last dealer, the original salesperson was there who I bought the car of and did the hand over, however it was raining heavily and over cast at time of handover and I said to salesperson that if there were any problems with car I would contact them. The key thing is to find out who sold the car to you and who took the money for the car. Was it a one outlet Franchise of a larger chain?
As I am sure you are aware your claim is against the company/persons who supplied the vehicle to you.
I would as a matter of course contact Chrysler UK and if no joy then the Newspapers, watchdog etc all seem attractive!
My original contract of sale is with the original dealer whose head office and main dealership is now based in Glasgow as they have sold their Stirling dealership. That why I parked the car on their forecourt in Glasgow and handed them the keys.
Hope this helps clear up any confusion. Not only have I rejected this car having done my homework I am going to tell them that I either want my money deposit back and expect the Finance company to cancel contract and be refunded in full or for them to supply me with a brand new car of same model and compensation for my inconvenience.
Good luck, and keep us posted. I think the situation the dealer has put you in is inexcusable.
STM1 said:
my wife is a PA for a very prestigious law firm in Edinburgh I have already been offered the services of one of their experts and get this free of charge the chap was at our wedding and he stated you fed me I will help for free....
Which would prompt the question: why have you signed up to an internet forum, with the sole intention of broadcasting your complaint, rather than giving Chrysler even the most briefest of time to respond to your complaint. IMHO, this thread will only weaken your position with Chrysler, as it may be seen by them as vindictive and prejudice any further interaction they may have with you.
I think your letter lets you down as you state you rejected the car initially as the Sat Nav didn't work. It implies once fixed that you'd be happy with it. Why did you not note the rust, the damaged chrome, the three damaged wheels upon the initial collection in Stirling, or are you saying the damage to chrome, wheels etc was caused while sat nav was fixed in Glasgow.
The rust, well maybe you could miss something like that, but surely you checked the car over for damage in Stirling? If so, you should maybe state that this was also a reason for the iniitial rejection.
As for the take over of the dealer etc, were you aware of this before you collected the car? Had they written to you to explain? Who was paid for the car, you may need to speak to the fininace company to see who "they" bought it off?
Lots of new cars will have some surface corrosion on thing like brake disc centres and hubs, even the hinges on doors, but should have been greased up during pdi. Corrosion on the underside, well the car is factory rust protected, some parts like suspension, nuts and bolts etc will not have the coating as it is not deemed required. They will pick up rust trhroughout their life, and whilst it is a new car it may have been built say a year ago. I dont really think "corrosion" like this is much to be concerned about.
The wheel nuts, locking nuts, etc should be replaced if they are corroded, as they are an esthetic item as much as anything. But they can do this for you and not have to take the car back IMO.
I think this is a not thorough pdi, (clearly). Whihc dealer did it? If the new dealer at Stirling is not a Chrysler dealer, why collect the car from them as opposed to Glasgow? I am thinking you must have some contract of some form with them if you did ANY paperwork there, if they did the pdi handover etc, surely you must have some contract?
As for asking for a brand new car and some compo for your inconvenience............ I think you need to give them a chance to fix it first.
The rust, well maybe you could miss something like that, but surely you checked the car over for damage in Stirling? If so, you should maybe state that this was also a reason for the iniitial rejection.
As for the take over of the dealer etc, were you aware of this before you collected the car? Had they written to you to explain? Who was paid for the car, you may need to speak to the fininace company to see who "they" bought it off?
Lots of new cars will have some surface corrosion on thing like brake disc centres and hubs, even the hinges on doors, but should have been greased up during pdi. Corrosion on the underside, well the car is factory rust protected, some parts like suspension, nuts and bolts etc will not have the coating as it is not deemed required. They will pick up rust trhroughout their life, and whilst it is a new car it may have been built say a year ago. I dont really think "corrosion" like this is much to be concerned about.
The wheel nuts, locking nuts, etc should be replaced if they are corroded, as they are an esthetic item as much as anything. But they can do this for you and not have to take the car back IMO.
I think this is a not thorough pdi, (clearly). Whihc dealer did it? If the new dealer at Stirling is not a Chrysler dealer, why collect the car from them as opposed to Glasgow? I am thinking you must have some contract of some form with them if you did ANY paperwork there, if they did the pdi handover etc, surely you must have some contract?
As for asking for a brand new car and some compo for your inconvenience............ I think you need to give them a chance to fix it first.
Edited by s3fella on Monday 31st May 11:21
STM1 said:
AndrewW-G said:
STM1 said:
my wife is a PA for a very prestigious law firm in Edinburgh I have already been offered the services of one of their experts and get this free of charge the chap was at our wedding and he stated you fed me I will help for free....
Which would prompt the question: why have you signed up to an internet forum, with the sole intention of broadcasting your complaint, rather than giving Chrysler even the most briefest of time to respond to your complaint. IMHO, this thread will only weaken your position with Chrysler, as it may be seen by them as vindictive and prejudice any further interaction they may have with you.
It appears that you most likley work for Chrysler and some could suggest that your comment about and I quote "this thread will only weaken your position with Chrysler" as a threat. I have not mentioned any names and your presumption is very one sided and unfair.
You asked for advice and you got it, your response would suggest that you are only interested in hearing what you want to hear . . . . . . .
Had you asked your wife’s employer, whether or not you should broadcast your complaint to thousands, or wait until you had received a response from Chrysler, his advice would have been emphatically to give Chrysler a sensible amount of time to contact you and resolve the matter in private. . . . . . .. . . .As it is, you have already moved this complaint into the public domain, something that may taint their response.
Personally I think this is all just bulls
tSTM1 said:
AndrewW-G said:
STM1 said:
my wife is a PA for a very prestigious law firm in Edinburgh I have already been offered the services of one of their experts and get this free of charge the chap was at our wedding and he stated you fed me I will help for free....
Which would prompt the question: why have you signed up to an internet forum, with the sole intention of broadcasting your complaint, rather than giving Chrysler even the most briefest of time to respond to your complaint. IMHO, this thread will only weaken your position with Chrysler, as it may be seen by them as vindictive and prejudice any further interaction they may have with you.
Your presumption that I signed up to an internet forum only to broadcast a complaint is incorrect and nothing less than insulting. This forum is for anyone wishing to join who would like sensible advise in all things regarding motoring issues there are a number of arguably recognised experts it seems on this site who may have valuable advise in helping me resolve my issues amicably with said dealer and in your opinion I am not or should not do this?.
It appears that you most likley work for Chrysler and some could suggest that your comment about and I quote "this thread will only weaken your position with Chrysler" as a threat. I have not mentioned any names and your presumption is very one sided and unfair.
You should also note that in my last post I said that as far as I knew this company that supplied the car had a good reputation, however any sensible person would do their homework in regards to this situation and to be honest that is all I have to say to you at this time.
http://www.pistonheads.co.uk/gassing/profile.asp?m...
OP - you sound a little defensive for a new guy. PH is full of very robust views... Your letter sounds right to me, you may find the SP&L subforum useful on points of law and procedure:
http://www.pistonheads.co.uk/gassing/forum.asp?h=0...
OP. You need to change your attitude or you will get nowhere. Either on here or with the dealer.
Be reasonable, let them have a chance to fix the car and put it right. If they dont, then it's your time to get all legal eagle.
You are not blameless in all this. You did not clarify at the time of purchase who your contract is with, (I suspect it may be the finance company or at least a collateral contract with them), and you accepted a car that you now claim has cosmetic and corrosion faults with.
By all means be disappointed, by all means be discerning and hard to please but also be reasonable.
No disrespect at all, but it is a Chrysler 300, a mass produced reasonably priced car. It will not look like a Rolls Royce (or Bentley!) straight out of the coachworks.
You have a reasonable case, dont blow it by being a nob about it. And as for the accusations of anyone disagreeing with "working for Chrysler"........ FFS seriously what is the realistic likelihood of that?
Be reasonable, let them have a chance to fix the car and put it right. If they dont, then it's your time to get all legal eagle.
You are not blameless in all this. You did not clarify at the time of purchase who your contract is with, (I suspect it may be the finance company or at least a collateral contract with them), and you accepted a car that you now claim has cosmetic and corrosion faults with.
By all means be disappointed, by all means be discerning and hard to please but also be reasonable.
No disrespect at all, but it is a Chrysler 300, a mass produced reasonably priced car. It will not look like a Rolls Royce (or Bentley!) straight out of the coachworks.
You have a reasonable case, dont blow it by being a nob about it. And as for the accusations of anyone disagreeing with "working for Chrysler"........ FFS seriously what is the realistic likelihood of that?
Edited by s3fella on Monday 31st May 12:40
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