Insurance Premium Increase, Its a Money Making Scam!!
Discussion
Hi all,
Not sure I fully understand this, so not too sure how to describe the situation. Basically when I purchased my car insurance, I quoted a lossy date as to when I received the car. The mini has been in the family for over 20years and been off the road for circa 9years, therefore I actually had the vehicle for a while before the registration document was put in my name, therefore I quoted roughly '2005'.
The insurance company have approached me about the discrepancy as the date I supplied is different to the date in the registration document. It was followed up, I received a phone call and put the records straight, many thanks etc, no mention of a charge or fee.
Today, I receive a missed call and promtly soon after this email:
Not sure I fully understand this, so not too sure how to describe the situation. Basically when I purchased my car insurance, I quoted a lossy date as to when I received the car. The mini has been in the family for over 20years and been off the road for circa 9years, therefore I actually had the vehicle for a while before the registration document was put in my name, therefore I quoted roughly '2005'.
The insurance company have approached me about the discrepancy as the date I supplied is different to the date in the registration document. It was followed up, I received a phone call and put the records straight, many thanks etc, no mention of a charge or fee.
Today, I receive a missed call and promtly soon after this email:
Insurance Company said:
Dear Mr Lund
Further to recent communications regarding your policy; I write to advise that there is a discrepancy between the information that you supplied us at quote stage and the information that you have given us since:
Ad Hoc
correct purchase date to 10/12/2007
As you are no doubt aware, insurance premiums are calculated on an individual basis. The price quoted is based on an insurance underwriters assessment of 'material facts' and certain other demographic information, thus ensuring that the premium charged is as accurate as possible.
As the details of the risk have changed, therefore, the premium has changed and we must advise there has been an increase in premium.
For future reference please note that under the terms of your policy it is your duty to disclose all material facts that may affect your cover, even if the question relating to a fact is not asked of you. If you are not sure whether certain information is pertinent or not it is your duty to disclose it anyway.
Please find below a statement of your account:
Adjustment Premium £81.90
Administration Fee £30.00
Amount already paid £0.00
Balance Due £111.90
Please forward the outstanding balance listed above to us to arrive within the next SEVEN days. Failure to do so could result in legal action being taken to recover the monies. If you are unable to make this payment, it would be better to contact us and make an arrangement than to ignore this letter.
If you have any questions or queries regarding this matter, please feel free to contact us at anytime.
If you have any questions, we can be reached by email, or, if you prefer, by phone on 08## ### ####. Or you can fax us on 0870 ### ####.
Yours sincerely,
some prick
Surely not?Further to recent communications regarding your policy; I write to advise that there is a discrepancy between the information that you supplied us at quote stage and the information that you have given us since:
Ad Hoc
correct purchase date to 10/12/2007
As you are no doubt aware, insurance premiums are calculated on an individual basis. The price quoted is based on an insurance underwriters assessment of 'material facts' and certain other demographic information, thus ensuring that the premium charged is as accurate as possible.
As the details of the risk have changed, therefore, the premium has changed and we must advise there has been an increase in premium.
For future reference please note that under the terms of your policy it is your duty to disclose all material facts that may affect your cover, even if the question relating to a fact is not asked of you. If you are not sure whether certain information is pertinent or not it is your duty to disclose it anyway.
Please find below a statement of your account:
Adjustment Premium £81.90
Administration Fee £30.00
Amount already paid £0.00
Balance Due £111.90
Please forward the outstanding balance listed above to us to arrive within the next SEVEN days. Failure to do so could result in legal action being taken to recover the monies. If you are unable to make this payment, it would be better to contact us and make an arrangement than to ignore this letter.
If you have any questions or queries regarding this matter, please feel free to contact us at anytime.
If you have any questions, we can be reached by email, or, if you prefer, by phone on 08## ### ####. Or you can fax us on 0870 ### ####.
Yours sincerely,
some prick
Soovy said:
So you told a porky, got caught, and now you're moaning?
FFS get a grip.
Your premium has gone up because you tell fibs, and are therefore a worse risk.
I can understand the administration charge, just not a surplus charge for the change of date, surely it's not that relevant? I have owned the car for several years, just the registration document discloses 10/12/2007.FFS get a grip.
Your premium has gone up because you tell fibs, and are therefore a worse risk.
..bet you wouldn't speak to one of your client like that!
You gave them false information about the vehicle, so they are putting up your premium. Why? Because they can.
If you don't pay up they'll cancel your policy, then when you try to get insurance next time you will have to declare that you've had a policy cancelled, putting your premium up again.
If you don't declare it you'll be back in the same situation you are in now, or worse, you'll find yourself with no insurance if you have an accident.
We all know they will worm their way out of paying a claim if they can.
If you don't pay up they'll cancel your policy, then when you try to get insurance next time you will have to declare that you've had a policy cancelled, putting your premium up again.
If you don't declare it you'll be back in the same situation you are in now, or worse, you'll find yourself with no insurance if you have an accident.
We all know they will worm their way out of paying a claim if they can.
Mini_Lund said:
Soovy said:
So you told a porky, got caught, and now you're moaning?
FFS get a grip.
Your premium has gone up because you tell fibs, and are therefore a worse risk.
I can understand the administration charge, just not a surplus charge for the change of date, surely it's not that relevant? I have owned the car for several years, just the registration document discloses 10/12/2007.FFS get a grip.
Your premium has gone up because you tell fibs, and are therefore a worse risk.
..bet you wouldn't speak to one of your client like that!
Anyway, Insurance companies are a law unto themselves so I'm afraid you are going to have to cough up.
Interesting, Company i work for go by when the car was first bought and used within the Household, so in your case op we would have the year 1990 as year bought (I'm sure you said you had owned the car for about 20 yrs) which would have made what you have done correct but with your insurer wrong.
Perfect example of ask your insurer what there decision on the matter is when setting up the policy rather than deciding for them that way they can't really argue with the information giving.
Perfect example of ask your insurer what there decision on the matter is when setting up the policy rather than deciding for them that way they can't really argue with the information giving.
ZOLLAR said:
Interesting, Company i work for go by when the car was first bought and used within the Household, so in your case op we would have the year 1990 as year bought (I'm sure you said you had owned the car for about 20 yrs) which would have made what you have done correct but with your insurer wrong.
Perfect example of ask your insurer what there decision on the matter is when setting up the policy rather than deciding for them that way they can't really argue with the information giving.
Yeah, the only chnage is the first name change, still in the same family, same household, parking etc. Perfect example of ask your insurer what there decision on the matter is when setting up the policy rather than deciding for them that way they can't really argue with the information giving.
The logbook also does state, that it doesnt prove I'm the owner of the vehicle i'm the only keeper.
Insurers do give discounts for length of vehicle ownership, but they're not that big, £80 premium increase for a few years seems rather excessive. £30 admin fee is pretty standard.
As I think someone else mentioned, registered keeper and legal owner are 2 completely different things, so the fact you became the reg keeper in 2007 doesn't prove that you didn't become the legal owner in 2005. Although you can see why they use the reg keeper date as a check as 99% of the time it will tie up.
If what you're saying is true, that you have had the car since 2005 then you're quite entitled to stand your ground on the length of ownership, but you're probably in for a bit of a fight trying to get them to understand. You'll probably also have to explain as to why there was a delay in changing the reg keeper.
As I think someone else mentioned, registered keeper and legal owner are 2 completely different things, so the fact you became the reg keeper in 2007 doesn't prove that you didn't become the legal owner in 2005. Although you can see why they use the reg keeper date as a check as 99% of the time it will tie up.
If what you're saying is true, that you have had the car since 2005 then you're quite entitled to stand your ground on the length of ownership, but you're probably in for a bit of a fight trying to get them to understand. You'll probably also have to explain as to why there was a delay in changing the reg keeper.
Mini_Lund said:
ZOLLAR said:
Interesting, Company i work for go by when the car was first bought and used within the Household, so in your case op we would have the year 1990 as year bought (I'm sure you said you had owned the car for about 20 yrs) which would have made what you have done correct but with your insurer wrong.
Perfect example of ask your insurer what there decision on the matter is when setting up the policy rather than deciding for them that way they can't really argue with the information giving.
Yeah, the only change is the first name change, still in the same family, same household, parking etc. Perfect example of ask your insurer what there decision on the matter is when setting up the policy rather than deciding for them that way they can't really argue with the information giving.
The logbook also does state, that it doesnt prove I'm the owner of the vehicle i'm the only keeper.
) .What i would do in your situation is call them speak to a manager and see if they would reduce the amount or perhaps remove the admin cost as they dont really want to cancel your policy as you'd be unlikely to insure in the future with them etc (i know you dont really want to pay but if it has breached there T+C's they do have a right to claim the adjusted premium).
I do indeed tell my clients the truth. Bluntly.
My advice to you is to PAY UP.
If you don't, they will cancel your policy, and you will have to tell any future insurer that you've previously had a policy cancelled, which will result in your premium ROCKETING.
Pay it, and next time tell them the RIGHT information.....
It's not really a scam; they simply charge more for you not having had the car as long. I've tried changing this on online quotes in the past and if you've had the car longer the premium goes down. I assume it's something about lower risk when driving a car that you're familiar with.
Tha amount extra sounds about right in my experience, and the admin charge is standard. To be honest, you should be glad that they're not cancelling your policy or backdating it to any previous policies- you're only paying what you should have done in the first place.
Tha amount extra sounds about right in my experience, and the admin charge is standard. To be honest, you should be glad that they're not cancelling your policy or backdating it to any previous policies- you're only paying what you should have done in the first place.
My insurance comes down by £100 because I've had my car since 2006. I found this out by mistake when I got a quote I liked, and decided to find out whether they were competitive for some of my intended replacement cars. I then swapped back to my car, forgot to change purchase date from 2010 to 2006, and it was £100 more.
There's very little profit in motor insurance, which is why insurers try to make it as simple as possible to underwrite the risks they see. As such, you're unlikely to get anywhere with a call centre bod whose scope of responsibility is between A and B only: they will be unable to C your point of view (see what I did there?!).
As has been previously suggested, ask to speak to a manager or supervisor. What you're after is someone with a sympathetic ear who has some discretionary authority to make some, if not all, if the extra charge go away.
That said, you agreed to abide by those terms and conditions when you bought the policy and as such you're contractually obliged to abide by them.
If you get reaaly angry you could always cancel the policy and go elsewhere. They might charge you a cancellation fee though!
As has been previously suggested, ask to speak to a manager or supervisor. What you're after is someone with a sympathetic ear who has some discretionary authority to make some, if not all, if the extra charge go away.
That said, you agreed to abide by those terms and conditions when you bought the policy and as such you're contractually obliged to abide by them.
If you get reaaly angry you could always cancel the policy and go elsewhere. They might charge you a cancellation fee though!
Ease
dear Mr Insurer,
Despite me registering the car in my name in 2007, I have actually owned the car since 2005, when I paid £xxx for it. At the time, I decided to let my father/brother etc remain the registered keeper, as I had other forms of transport, and it was more use to them.
Kind regards....
dear Mr Insurer,
Despite me registering the car in my name in 2007, I have actually owned the car since 2005, when I paid £xxx for it. At the time, I decided to let my father/brother etc remain the registered keeper, as I had other forms of transport, and it was more use to them.
Kind regards....
Tino said:
Ease
dear Mr Insurer,
Despite me registering the car in my name in 2007, I have actually owned the car since 2005, when I paid £xxx for it. At the time, I decided to let my father/brother etc remain the registered keeper, as I had other forms of transport, and it was more use to them.
Kind regards....
Or even better, based on the OP's facts:dear Mr Insurer,
Despite me registering the car in my name in 2007, I have actually owned the car since 2005, when I paid £xxx for it. At the time, I decided to let my father/brother etc remain the registered keeper, as I had other forms of transport, and it was more use to them.
Kind regards....
Dear Mr Insurer,
I note that you have disputed the date on which I purchased Mini XYZ 123. The Mini has been in the family for 20 years, and was off the road for the past 9 years prior to 2007. It was purchased/given by/to me by (relative) in 2005 as a non runner to be restored. The registration documents were duly completed in 2007 though this was not the purchase date. I look forward to you correcting your own administrative error and would be grateful you could confirm you have done so by return.
Yours Faithfully....
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