Local Garage Ruined My Alloys!!!
Discussion
Took my PJ in for a service and MOT on Saturday. Pretty standard, but brakes needed a clean (road trip to Scotland last month!). Noticed this morning that both front wheels have a circle of nasty scratches running around the centre of each spoke! The muppet who had cleaned them obviously has taken the wheels off, then put them face down on the floor of the workshop!!!
I was furious and it spoiled the start of what has been a very nice day out in the sun (football aside). Have calmed down a bit now and will take the car back tomorrow after work and see what they say. If they pay for a refurb on both fronts without any fuss I may just use them again.
Can't believe a place that specialises in tyres could get it so wrong.
There you go- spleen partly vented.
I was furious and it spoiled the start of what has been a very nice day out in the sun (football aside). Have calmed down a bit now and will take the car back tomorrow after work and see what they say. If they pay for a refurb on both fronts without any fuss I may just use them again.
Can't believe a place that specialises in tyres could get it so wrong.
There you go- spleen partly vented.
rottie102 said:
spoonoff said:
bazking69 said:
spoonoff said:
Can't believe a place that specialises in tyres could get it so wrong.
Comedy gold. 
t about cars 
Am I setting my sights too high? Where does everyone else take their cars?
spoonoff said:
Have calmed down a bit now and will take the car back tomorrow after work and see what they say. If they pay for a refurb on both fronts without any fuss I may just use them again.
i really doubt they will do anything about it without any way to prove that they did it...spoonoff said:
Why?
Because whilst it's, to you, your P&J, to many who might work on it it's merely another car that provides their wages.Don't assume all who work on cars are petrolheads.
To mitigate such as this a touch of psychology is useful.
If you're leaving your car for work, present it clean and polished, that suggests a caring owner and might mean care from those maintaining it.
To be really OCD, ask a manager to walk round the car when you leave it and agree it's condition.
Having said all this, anyone who works with wheels, alloy or steel, should never lay them face down.
Edit, sorted my crap quoting out.
Edited by WhoseGeneration on Sunday 27th June 21:37
bazking69 said:
Go back tomorrow, speak to the organ grinder and give them a chance to sort it would be my first plan of attack. Give them the chance to do the right thing before sounding off too; turning up with an attitude won't endear you to getting an amicable resolve.
That's the first constructive thing you've said- appreciate it.I'll be all sweetness and light when I pop down- play the old 'I've been coming to you for years and have always been impressed/reccomended you...' card. See what they say and take it from there.
It's my OH who usually goes balistic with people when she feels she's been wronged...
WhoseGeneration said:
spoonoff said:
bazking69 said:
spoonoff said:
Why?
Because whilst it's, to you, your P&J, to many who might work on it it's merely another car that provides their wages.Don't assume all who work on cars are petrolheads.
To mitigate such as this a touch of psychology is useful.
If you're leaving your car for work, present it clean and polished, that suggests a caring owner and might mean care from those maintaining it.
To be really OCD, ask a manager to walk round the car when you leave it and agree it's condition.
Having said all this, anyone who works with wheels, alloy or steel, should never lay them face down.
Edited by spoonoff on Sunday 27th June 21:41
The same thing happened to me, at a national chain of garages (not KwikFit).
I went back and showed the manager, who accepted blame. I had to get the wheels refurbished at my expense and then send the receipt to the head office of the garage.
They paid up eventually, but it took a couple of months.
Overall I was happy with the way it was handled, but I haven't been back again.
I went back and showed the manager, who accepted blame. I had to get the wheels refurbished at my expense and then send the receipt to the head office of the garage.
They paid up eventually, but it took a couple of months.
Overall I was happy with the way it was handled, but I haven't been back again.
tescor said:
The same thing happened to me, at a national chain of garages (not KwikFit).
I went back and showed the manager, who accepted blame. I had to get the wheels refurbished at my expense and then send the receipt to the head office of the garage.
They paid up eventually, but it took a couple of months.
Overall I was happy with the way it was handled, but I haven't been back again.
That has given me some hope- cheers. I'm after the same outcome.I went back and showed the manager, who accepted blame. I had to get the wheels refurbished at my expense and then send the receipt to the head office of the garage.
They paid up eventually, but it took a couple of months.
Overall I was happy with the way it was handled, but I haven't been back again.
Don't think I'll be back regardless to be honest. Despite what I posted earlier, the time before last when I used them it was to fit 2 tyres and 1 was flat by the next morning (improperly sealed- you could actually HEAR the air escaping when inflated!), fixed it quickly, but these are schoolboy errors and do put you to some inconvenience...
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