Insurance company come good shocker

[Trabant]

Back in March someone rear ended my car at a set of lights. My insurance company sorted everything out for me, but come renewal time in May, I had a shock when I realised they had knocked my no claims bonus back to 3 years (from 6 years)despite the fact I paid for protected NCB. This meant I paid a whole lot more than I should have ( more than double) and I was not best impressed, seeing as though the shunt was not my fault and the other parties insurance company accepted liability almost straight away. Yesterday I got a surprise when I opened a letter from my insurers to say that it was all sorted and they had refunded me the amount I had overpaid. There are some decent insurers out there after all

[ZOLLAR]

Good to hear mistakes do happen and it seems they've tried to rectify the problem as quickly as possible!.

[patmahe]

Can you name the insurance company for the benefit of others?

[Dog Star]

And in other news I've had my renewal through from the peeps at Flux - I'd been expecting a shocker but it's gone up by almost nothing. I haven't tried the "PH discount call" yet.

[Trabant]

patmahe said:

Can you name the insurance company for the benefit of others?

It would be a Privilege

[james_tigerwoods]

Trabant said:

patmahe said:

Can you name the insurance company for the benefit of others?

It would be a Privilege

Excellent - so, who was it then?

[sidekickdmr]

Trabant said:

patmahe said:

Can you name the insurance company for the benefit of others?

It would be a Privilege

I only recently left priv, I was working for the customer relations department and dealt with this kinda stuff all the time and I can honestly say they are great. I was always upholding peoples claims and complaints.

Priv is owned by rbs so the same goes for direct line, tesco, pru, BMW, Churchill, etc

Out of interest who wrote the letter? You got a name?

Edited by sidekickdmr on Monday 12th July 15:13

[netherfield]

RBS are trying to sell I believe.

[Deva Link]

Trabant said:

Back in March someone rear ended my car at a set of lights. My insurance company sorted everything out for me, but come renewal time in May, I had a shock when I realised they had knocked my no claims bonus back to 3 years (from 6 years)despite the fact I paid for protected NCB. This meant I paid a whole lot more than I should have ( more than double) and I was not best impressed, seeing as though the shunt was not my fault and the other parties insurance company accepted liability almost straight away. Yesterday I got a surprise when I opened a letter from my insurers to say that it was all sorted and they had refunded me the amount I had overpaid. There are some decent insurers out there after all

I have to say that you're easily pleased.

They should have sorted it out beforehand, but why did the premium increase anyway if you had protected NCB?

Them not sorting it out at the time would have made it impossible for you to change insurers if you'd wanted to.

[mercfunder]

sidekickdmr said:

Trabant said:

patmahe said:

Can you name the insurance company for the benefit of others?

It would be a Privilege

I only recently left priv, I was working for the customer relations department and dealt with this kinda stuff all the time and I can honestly say they are great. I was always upholding peoples claims and complaints.

Priv is owned by rbs so the same goes for direct line, tesco, pru, BMW, Churchill, etc

Out of interest who wrote the letter? You got a name?

Edited by sidekickdmr on Monday 12th July 15:13

Wish I could say the same, there are being a right shower of awkward twts over my insurance with them.
gave up my company car and trying to get a discount for x numbers of years claim free driving. Got a letter from my companies insurers, but oh no, it's not worded exactly as they want it so they are refusing to accept it.

They are now threatening to cancel my insurance with them.

[g3org3y]

james_tigerwoods said:

Trabant said:

patmahe said:

Can you name the insurance company for the benefit of others?

It would be a Privilege

Excellent - so, who was it then?

With any other poster I'd assume that was a joke...

[Deva Link]

mercfunder said:

They are now threatening to cancel my insurance with them.

If you get stuck, Liverpool Victoria accepted the very simply worded letter I got from our company broker with no query.

[Trabant]

Deva Link said:

I have to say that you're easily pleased.

They should have sorted it out beforehand, but why did the premium increase anyway if you had protected NCB?

Them not sorting it out at the time would have made it impossible for you to change insurers if you'd wanted to.

That was the problem, I couldn't understand why they defaulted to stripping the NCB. That made it nigh on impossible to switch insurers because the renewal notice had 3 years NCB on it (instead of 6). Apparently that's just the way they do it ( treat the claim as an at fault until it's fully resolved).

[ZOLLAR]

Trabant said:

Deva Link said:

I have to say that you're easily pleased.

They should have sorted it out beforehand, but why did the premium increase anyway if you had protected NCB?

Them not sorting it out at the time would have made it impossible for you to change insurers if you'd wanted to.

That was the problem, I couldn't understand why they defaulted to stripping the NCB. That made it nigh on impossible to switch insurers because the renewal notice had 3 years NCB on it (instead of 6). Apparently that's just the way they do it ( treat the claim as an at fault until it's fully resolved).

Thats pretty standard what i can't understand is that if you had PNCB why was the ncb reduced?.

[Deva Link]

ZOLLAR said:

Trabant said:

Deva Link said:

I have to say that you're easily pleased.

They should have sorted it out beforehand, but why did the premium increase anyway if you had protected NCB?

Them not sorting it out at the time would have made it impossible for you to change insurers if you'd wanted to.

That was the problem, I couldn't understand why they defaulted to stripping the NCB. That made it nigh on impossible to switch insurers because the renewal notice had 3 years NCB on it (instead of 6). Apparently that's just the way they do it ( treat the claim as an at fault until it's fully resolved).

Thats pretty standard what i can't understand is that if you had PNCB why was the ncb reduced?.

If I was a cynical type of person, I would say it was so that he had no choice but to renew with his existing insurer.

[ZOLLAR]

Deva Link said:

ZOLLAR said:

Trabant said:

Deva Link said:

I have to say that you're easily pleased.

They should have sorted it out beforehand, but why did the premium increase anyway if you had protected NCB?

Them not sorting it out at the time would have made it impossible for you to change insurers if you'd wanted to.

That was the problem, I couldn't understand why they defaulted to stripping the NCB. That made it nigh on impossible to switch insurers because the renewal notice had 3 years NCB on it (instead of 6). Apparently that's just the way they do it ( treat the claim as an at fault until it's fully resolved).

Thats pretty standard what i can't understand is that if you had PNCB why was the ncb reduced?.

If I was a cynical type of person, I would say it was so that he had no choice but to renew with his existing insurer.

I seriously doubt they could do that?, if so i would question the legitimacy of that?.