Messed around by Insurance Company
Discussion
Hi all,
I had a renewal quote from my insurance company (one which is supposed active on PH and gives members 15% discount) and then phoned them up, and they cut £350 off the quote straight away - this was 4 days ago.
I go away with the new figure in mind which I was quite happy with so only did a few comparison searches, none of which were cheaper.
Called my renewal company today to go ahead with the quote and all of a sudden they say it's been pulled by the underwriter (Equity). Next cheapest quote is double the original renewal.
First of all - can they do this? They say that when Equity double-check quotes they can cancel them. Unfair but I'll accept that. However, what's the reason I was sent an official renewal quote that they can not honour even a week after sending out?
Next - it is the second time this company has given me a quote and within a week when I've called to go ahead have pulled out - it happened when I took out the policy last year but they were able to come back with a similar quote after speaking to several managers. I really like their customer service whenever I've had to get quotes but doing this twice is taking the piss. Is there anything I can do other than complain to the insurance company itself about this?
Would regulators etc. be interested?
I had a renewal quote from my insurance company (one which is supposed active on PH and gives members 15% discount) and then phoned them up, and they cut £350 off the quote straight away - this was 4 days ago.
I go away with the new figure in mind which I was quite happy with so only did a few comparison searches, none of which were cheaper.
Called my renewal company today to go ahead with the quote and all of a sudden they say it's been pulled by the underwriter (Equity). Next cheapest quote is double the original renewal.
First of all - can they do this? They say that when Equity double-check quotes they can cancel them. Unfair but I'll accept that. However, what's the reason I was sent an official renewal quote that they can not honour even a week after sending out?
Next - it is the second time this company has given me a quote and within a week when I've called to go ahead have pulled out - it happened when I took out the policy last year but they were able to come back with a similar quote after speaking to several managers. I really like their customer service whenever I've had to get quotes but doing this twice is taking the piss. Is there anything I can do other than complain to the insurance company itself about this?
Would regulators etc. be interested?
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