Happy insurance story,....for a change

[Stu - B]

Wife hit by a lorry. Thankfully her and kids not injured and lorry driver admitted liability. However, the Vectra is now dead.

Anyway, insurer is Aegis/Fortis through M&S and:
: Given 30K of BMW to roll around in whilst settlement is sorted. Has to be given back within seven days of receiving settlement cheque.
: Received an offer within a week of £2K for a 182K miles, 2003 Vectra 1.8 LS which I thought was a really good deal and has been accepted.

All in all very pleased with a group of people that normally get a good kicking!

[mjcneat]

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

[martin mrt]

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Granted, but what dp you expect him to do if he is GIVEN the BMW car that he is entitled to? Tell them no thanks because accepting the car he's entitled to is putting every other drivers insurance up? No and if put in the same situation neither would you!!!

[havoc]

martin mrt said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Granted, but what dp you expect him to do if he is GIVEN the BMW car that he is entitled to? Tell them no thanks because accepting the car he's entitled to is putting every other drivers insurance up? No and if put in the same situation neither would you!!!

Not wanting to begrudge the OP and his wife a little good fortune, but I thought it was a 'like-for-like' hire-car? I got given a lousy* 180bhp fwd TT cabrio as replacement for my S2000 when that was in the 'shop...



* And it was - had as big a propensity to understeer as the S2000 didn't, rode on concrete blocks and steered through some sort of cotton-wool!

[Stu - B]

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Cost is £58 per day. However, I do feel that we should have had a much less costly car. It is at is though and we are enjoying it till it is taken away.

[DanL]

havoc said:

Not wanting to begrudge the OP and his wife a little good fortune, but I thought it was a 'like-for-like' hire-car? I got given a lousy* 180bhp fwd TT cabrio as replacement for my S2000 when that was in the 'shop...

Think yourself lucky - I got a Passat, as it was based on engine size and the Passat and my S2000 both had two litre engines!

[mjcneat]

martin mrt said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Granted, but what dp you expect him to do if he is GIVEN the BMW car that he is entitled to? Tell them no thanks because accepting the car he's entitled to is putting every other drivers insurance up? No and if put in the same situation neither would you!!!

He is not entitled to anything. He has to prove he has a need for a replacement vehicle and even then, why would a small hatchback not be sufficient?

Stu - B said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Cost is £58 per day. However, I do feel that we should have had a much less costly car. It is at is though and we are enjoying it till it is taken away.

Depending on model it will be over £100 per day for a BMW 3 series. Only reason it cost £58 is because they can only charge "non prestige" rates as your vehicle wouldn't fall in the prestige categories on agreed hire rates.

[mjcneat]

Just in case anyone is interested. Here is the ABI's agreed hire rates between subscribing insurers and credit hire companies.

So next time you get offered that replacement vehicle, just remember the costs involved!

http://apps.abi.org.uk/tphire/SupportingDocuments/...

Edited by mjcneat on Wednesday 3rd November 22:05

[ajoellew]

havoc said:

Not wanting to begrudge the OP and his wife a little good fortune, but I thought it was a 'like-for-like' hire-car? I got given a lousy* 180bhp fwd TT cabrio as replacement for my S2000 when that was in the 'shop...

That is clearly a like-for-like replacement. Get over it.

[Stu - B]

mjcneat said:

martin mrt said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Granted, but what dp you expect him to do if he is GIVEN the BMW car that he is entitled to? Tell them no thanks because accepting the car he's entitled to is putting every other drivers insurance up? No and if put in the same situation neither would you!!!

He is not entitled to anything. He has to prove he has a need for a replacement vehicle and even then, why would a small hatchback not be sufficient?

Stu - B said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Cost is £58 per day. However, I do feel that we should have had a much less costly car. It is at is though and we are enjoying it till it is taken away.

Depending on model it will be over £100 per day for a BMW 3 series. Only reason it cost £58 is because they can only charge "non prestige" rates as your vehicle wouldn't fall in the prestige categories on agreed hire rates.

Re your points:
1) Thankfully when my wife called the insurers from the side of the M2 with a mangled medium sized hatchback that was going nowhere but luggage and two young children that needed to, she was not given the nth degree re proving anything and then fobbed off with a Lupo or such like. The fact that a recovery truck arrived sharpish to take her and the kids to where they needed to be and a hire car of some description would be delivered the next day without an inquisition as regard to need shows IMHO our insurer in a good light.
2) Looks like we got lucky with the BMW. Would still have been happy if a base Mondeo/Vectra turned up as I believe in like for like principal to keep down costs. However as they have reduced the hire rate by the sounds of it to fit the required criteria, then it looks like everyone is happy.
3) Your profile says you work in insurance. I do not want to pick an Internet fight, but you are a bit "chippy" about this and seem a little old school in your claims handling approach. Our insurer acted in a terrific hassle free way and as the accident happened late at night with me 200 miles away, I am grateful for that.

Finally, everyone who was involved in the immediate aftermath of the crash acted with pragmatism and common sense. However, my award for help and cost saving goes to the local to the accident off duty paramedic who stopped to check my family were OK and then rang his unit/station (do not know correct term) to see if an ambulance had been called (it had) and then cancelled it saving money and allowing the crew to be available to deal with people who did need them.

Edited by Stu - B on Thursday 4th November 02:09

[Silent1]

mjcneat said:

martin mrt said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Granted, but what dp you expect him to do if he is GIVEN the BMW car that he is entitled to? Tell them no thanks because accepting the car he's entitled to is putting every other drivers insurance up? No and if put in the same situation neither would you!!!

He is not entitled to anything. He has to prove he has a need for a replacement vehicle and even then, why would a small hatchback not be sufficient?

Stu - B said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Cost is £58 per day. However, I do feel that we should have had a much less costly car. It is at is though and we are enjoying it till it is taken away.

Depending on model it will be over £100 per day for a BMW 3 series. Only reason it cost £58 is because they can only charge "non prestige" rates as your vehicle wouldn't fall in the prestige categories on agreed hire rates.

You're coming across as a proper cock btw

[SDxsi]

Silent1 said:

mjcneat said:

martin mrt said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Granted, but what dp you expect him to do if he is GIVEN the BMW car that he is entitled to? Tell them no thanks because accepting the car he's entitled to is putting every other drivers insurance up? No and if put in the same situation neither would you!!!

He is not entitled to anything. He has to prove he has a need for a replacement vehicle and even then, why would a small hatchback not be sufficient?

Stu - B said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Cost is £58 per day. However, I do feel that we should have had a much less costly car. It is at is though and we are enjoying it till it is taken away.

Depending on model it will be over £100 per day for a BMW 3 series. Only reason it cost £58 is because they can only charge "non prestige" rates as your vehicle wouldn't fall in the prestige categories on agreed hire rates.

You're coming across as a proper cock btw

+1

[havoc]

ajoellew said:

havoc said:

Not wanting to begrudge the OP and his wife a little good fortune, but I thought it was a 'like-for-like' hire-car? I got given a lousy* 180bhp fwd TT cabrio as replacement for my S2000 when that was in the 'shop...

That is clearly a like-for-like replacement. Get over it.

Hmmm...180bhp fwd vs 237bhp rwd. Close, but no cigar, not when you consider the dynamics of the two cars. Oh, and the TT had a cloth interior with a cassette-deck!

[mjcneat]

Silent1 said:

mjcneat said:

martin mrt said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Granted, but what dp you expect him to do if he is GIVEN the BMW car that he is entitled to? Tell them no thanks because accepting the car he's entitled to is putting every other drivers insurance up? No and if put in the same situation neither would you!!!

He is not entitled to anything. He has to prove he has a need for a replacement vehicle and even then, why would a small hatchback not be sufficient?

Stu - B said:

mjcneat said:

And that nice BMW will cost approx £100+ per day... This is the reason insurance premiums are going up! £2k claim for vehicle damage plus thousands in hire charges!

Cost is £58 per day. However, I do feel that we should have had a much less costly car. It is at is though and we are enjoying it till it is taken away.

Depending on model it will be over £100 per day for a BMW 3 series. Only reason it cost £58 is because they can only charge "non prestige" rates as your vehicle wouldn't fall in the prestige categories on agreed hire rates.

You're coming across as a proper cock btw

I don't mean to come across as a cock. The full facts weren't presented in the initial post.

However, "like for like" hire is a sore subject in claims and everyone has differing opinions on it.

Every other thread on here seems to be people complaining about how their insurance premiums have increased. People can't seem to comprehend the costs involved in dealing with an insurance claim and sometimes don't realise how much things like replacement vehicles costs. I was simply trying to give my point of view from "the other side".

Apologies OP if I offended. Glad everyone involved is ok.

[Stu - B]

No worries and thanks.