Please Help - Bought a Lemon
Discussion
Apologies in advance, this is a bit convoluted. I'll keep it to bullets. Just looking to vent. Obviously a friday afternoon car.
Sat 2nd October: Deposit paid. Noted on test drive steering wheel was not central when travelling straight ahead. To be fixed before picked up.
Sat 9th October: Car picked up and paid for in full. Full service and MOT had been carried out.
Sun 10th October: Travelled 35 miles in car. Car dumped all of its coolant onto driveway, temp warning lights on. Car broken.
Tues 11th October: Car low-loaded back to dealer.
Weds 20th October: Eight days later (with no loan car offered even though requested), car arrives back fixed. Drive 8 miles. Car dumps all of its coolant onto driveway again. Car broken.
Sat 23rd October: Three days later, car delivered back.
A couple of weeks later...
Fri 12th Nov: Car booked in to have steering wheel readjusted as still off-centre. Also, climate control blowing hot unless set to LO. Car comes back. Climate seems fixed, wheel a bit better.
Fri 26th Nov: Engine management light comes on, car goes into limp mode. Kangarooing / stalling all over the place.
Sat 27th Nov: RAC come out, three error codes in OBC:
17978: Engine Start Blocked by Immobiliser
17927: Intake Camshaft Contr.,Bank1 Malfunction
16686: Cyl.2 Misfire Detected
The garage it's been recovered to cannot even look at it until Weds 1st Dec earliest, with a fix then taking as long as it takes based on diagnosis.
Total days owned:
49 (including 7 when away, so 42 really)
Total days car has been broken/in garage:
16 (not including at least the next 4 until diagnosis of latest fault).
At the end of my tether.
Sat 2nd October: Deposit paid. Noted on test drive steering wheel was not central when travelling straight ahead. To be fixed before picked up.
Sat 9th October: Car picked up and paid for in full. Full service and MOT had been carried out.
Sun 10th October: Travelled 35 miles in car. Car dumped all of its coolant onto driveway, temp warning lights on. Car broken.
Tues 11th October: Car low-loaded back to dealer.
Weds 20th October: Eight days later (with no loan car offered even though requested), car arrives back fixed. Drive 8 miles. Car dumps all of its coolant onto driveway again. Car broken.
Sat 23rd October: Three days later, car delivered back.
A couple of weeks later...
Fri 12th Nov: Car booked in to have steering wheel readjusted as still off-centre. Also, climate control blowing hot unless set to LO. Car comes back. Climate seems fixed, wheel a bit better.
Fri 26th Nov: Engine management light comes on, car goes into limp mode. Kangarooing / stalling all over the place.
Sat 27th Nov: RAC come out, three error codes in OBC:
17978: Engine Start Blocked by Immobiliser
17927: Intake Camshaft Contr.,Bank1 Malfunction
16686: Cyl.2 Misfire Detected
The garage it's been recovered to cannot even look at it until Weds 1st Dec earliest, with a fix then taking as long as it takes based on diagnosis.
Total days owned:
49 (including 7 when away, so 42 really)
Total days car has been broken/in garage:
16 (not including at least the next 4 until diagnosis of latest fault).
At the end of my tether.
t.Thanks Joe. I have had several conversations with the garage regarding rejection. They won't even listen.
The owner, who is apparently the only one who is able to make decisions, is not contactable. I have asked several times for him to ring me, which he hasn't. I asked to get in touch with him today and was told I couldn't. Why? "Because he doesn't have to be contactable every day".
The owner, who is apparently the only one who is able to make decisions, is not contactable. I have asked several times for him to ring me, which he hasn't. I asked to get in touch with him today and was told I couldn't. Why? "Because he doesn't have to be contactable every day".
OK, hopefully the Mods will put this into Speed Plod and the Law so you get a few more replies.
However, I trust you have notified the garage of the complaints you have with the car. What have they said? And what have you said? And what do you want to do next? I assume from your post you want shot of the car.
At which point, I would suggest that you write to the garage listing the matters as per your OP. Advise that you reject the car in full and require a full refund. State that in the alternative you will offer them one more chance to fix the car however in the event that the vehicle has any defect it will void the contract and you will require your full refund. Send this by recorded delivery.
It is also up to you whether you wish to seek other losses incurred or a courtesy car at the moment etc...
That at least gives them the opportunity to try to fix it properly, and also when you state you can fix it or shove it gives you more leverage and a paper trail to show to a court should it come to that.
However, I trust you have notified the garage of the complaints you have with the car. What have they said? And what have you said? And what do you want to do next? I assume from your post you want shot of the car.
At which point, I would suggest that you write to the garage listing the matters as per your OP. Advise that you reject the car in full and require a full refund. State that in the alternative you will offer them one more chance to fix the car however in the event that the vehicle has any defect it will void the contract and you will require your full refund. Send this by recorded delivery.
It is also up to you whether you wish to seek other losses incurred or a courtesy car at the moment etc...
That at least gives them the opportunity to try to fix it properly, and also when you state you can fix it or shove it gives you more leverage and a paper trail to show to a court should it come to that.
Jasandjules said:
OK, hopefully the Mods will put this into Speed Plod and the Law so you get a few more replies.
However, I trust you have notified the garage of the complaints you have with the car. What have they said? And what have you said? And what do you want to do next? I assume from your post you want shot of the car.
At which point, I would suggest that you write to the garage listing the matters as per your OP. Advise that you reject the car in full and require a full refund. State that in the alternative you will offer them one more chance to fix the car however in the event that the vehicle has any defect it will void the contract and you will require your full refund. Send this by recorded delivery.
It is also up to you whether you wish to seek other losses incurred or a courtesy car at the moment etc...
That at least gives them the opportunity to try to fix it properly, and also when you state you can fix it or shove it gives you more leverage and a paper trail to show to a court should it come to that.
Thanks Jas. The original supplying garage have done all the "repairs" so far, other than for this recent break down where it would have cost me £150 to get the car towed to them so have gone to somewhere more local. However, I spoke to the original garage for a long time this morning regarding latest issue so they are fully up to speed.However, I trust you have notified the garage of the complaints you have with the car. What have they said? And what have you said? And what do you want to do next? I assume from your post you want shot of the car.
At which point, I would suggest that you write to the garage listing the matters as per your OP. Advise that you reject the car in full and require a full refund. State that in the alternative you will offer them one more chance to fix the car however in the event that the vehicle has any defect it will void the contract and you will require your full refund. Send this by recorded delivery.
It is also up to you whether you wish to seek other losses incurred or a courtesy car at the moment etc...
That at least gives them the opportunity to try to fix it properly, and also when you state you can fix it or shove it gives you more leverage and a paper trail to show to a court should it come to that.
I have verbally and in writing (via email) rejected the car several times now, but as I said, they won't listen. They have started quoting Consumer Rights Act/Sale of Goods Act at me which they say is in place to protect both consumer and vendor. Fair enough.
Their take on matters (and I have this in writing) is that used cars have "minor niggles".
I have written to Consumer Direct for advice.
I had a Polo GTI in about a year ago (and this one was 43k with 1 owner and full history) and made the huge mistake of retailing it. Absolute total pig of a thing - in the end I did refund the customer as I felt so sorry for them even though the problems were almost certainly acceptable on the age of the car.
Collapsing pedal boxes, chocolate gearboxes, iffy ignitions, camshaft sensors made of cheese, dodgy electrics, corroding alloys, snapping cambelts...the list of what goes wrong on these is endless.
I know it really doesn't help a lot but trust me your car isn't a particular Lemon and the dealer hasn't deliberately sold you a dog, they're all the same, it's a Polo GTi.
Collapsing pedal boxes, chocolate gearboxes, iffy ignitions, camshaft sensors made of cheese, dodgy electrics, corroding alloys, snapping cambelts...the list of what goes wrong on these is endless.
I know it really doesn't help a lot but trust me your car isn't a particular Lemon and the dealer hasn't deliberately sold you a dog, they're all the same, it's a Polo GTi.
evenflow said:
Thanks Jas. The original supplying garage have done all the "repairs" so far, other than for this recent break down where it would have cost me £150 to get the car towed to them so have gone to somewhere more local. However, I spoke to the original garage for a long time this morning regarding latest issue so they are fully up to speed.
I have verbally and in writing (via email) rejected the car several times now, but as I said, they won't listen. They have started quoting Consumer Rights Act/Sale of Goods Act at me which they say is in place to protect both consumer and vendor. Fair enough.
Their take on matters (and I have this in writing) is that used cars have "minor niggles".
I have written to Consumer Direct for advice.
Used cars do have minor niggles. Something which requires a tow truck is not minor though, we are not talking about a headlight bulb which keeps failing or a sticky handbrake.I have verbally and in writing (via email) rejected the car several times now, but as I said, they won't listen. They have started quoting Consumer Rights Act/Sale of Goods Act at me which they say is in place to protect both consumer and vendor. Fair enough.
Their take on matters (and I have this in writing) is that used cars have "minor niggles".
I have written to Consumer Direct for advice.
Which sections of the relevant legislation are they quoting? (just in case they are playing silly buggers).
Notwithstanding the legislation, the point still stands, that whilst they are entitled to fix the problems which arise, you are also entitled to offer them a chance to fix everything to a satisfactory quality and in the event that they fail, to reject the car. THAT is what I would be telling them.
confused_buyer said:
I had a Polo GTI in about a year ago (and this one was 43k with 1 owner and full history) and made the huge mistake of retailing it. Absolute total pig of a thing - in the end I did refund the customer as I felt so sorry for them even though the problems were almost certainly acceptable on the age of the car.
Collapsing pedal boxes, chocolate gearboxes, iffy ignitions, camshaft sensors made of cheese, dodgy electrics, corroding alloys, snapping cambelts...the list of what goes wrong on these is endless.
I know it really doesn't help a lot but trust me your car isn't a particular Lemon and the dealer hasn't deliberately sold you a dog, they're all the same, it's a Polo GTi.
Sounds just like that reliable VW quality that everyone who knows little to nothing about cars bangs on about. People are so delluded they think they can buy VW cars blindly and not have a problem. They must have a great marketing department to have achieved this. After woking for Audi for a while I just chuckle to myself when customers come in lecturing me on how reliable the cars must be. Customer is always right...Collapsing pedal boxes, chocolate gearboxes, iffy ignitions, camshaft sensors made of cheese, dodgy electrics, corroding alloys, snapping cambelts...the list of what goes wrong on these is endless.
I know it really doesn't help a lot but trust me your car isn't a particular Lemon and the dealer hasn't deliberately sold you a dog, they're all the same, it's a Polo GTi.
Anyway, back to the OP.... did you pay by credit card at all? If so you do have some recourse and should speak to your card issuer.
Edited by volvoforlife on Saturday 27th November 22:03
volvoforlife said:
confused_buyer said:
I had a Polo GTI in about a year ago (and this one was 43k with 1 owner and full history) and made the huge mistake of retailing it. Absolute total pig of a thing - in the end I did refund the customer as I felt so sorry for them even though the problems were almost certainly acceptable on the age of the car.
Collapsing pedal boxes, chocolate gearboxes, iffy ignitions, camshaft sensors made of cheese, dodgy electrics, corroding alloys, snapping cambelts...the list of what goes wrong on these is endless.
I know it really doesn't help a lot but trust me your car isn't a particular Lemon and the dealer hasn't deliberately sold you a dog, they're all the same, it's a Polo GTi.
Sounds just like that reliable VW quality that everyone who knows little to nothing about cars bangs on about. People are so delluded they think they can buy VW cars blindly and not have a problem. They must have a great marketing department to have achieved this. After woking for Audi for a while I just chuckle to myself when customers come in lecturing me on how reliable the cars must be. Customer is always right...Collapsing pedal boxes, chocolate gearboxes, iffy ignitions, camshaft sensors made of cheese, dodgy electrics, corroding alloys, snapping cambelts...the list of what goes wrong on these is endless.
I know it really doesn't help a lot but trust me your car isn't a particular Lemon and the dealer hasn't deliberately sold you a dog, they're all the same, it's a Polo GTi.
Anyway, back to the OP.... did you pay by credit card at all? If so you do have some recourse and should speak to your card issuer.
Edited by volvoforlife on Saturday 27th November 22:03
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