Service history from independent garages, warranty intact?
Discussion
I've just had to book my car in for a bit of warranty work as advised on my last service. The last service took place at a local independent, because the main dealer that I had used previously and bought the car from had closed down. The guy who did the service had worked at the main dealer before it closed down, and had worked on my car before.
Anyway, at the last service he advised that I needed a bit of warranty work doing ("oil leak on powersteering pipe (pump to rack pipe)". He could have fixed it himself, but as I have a 5 year warranty, that I should contact the main dealer in Warrington and get them to do it and I wouldn't need to pay.
I've called the garage in Warrington to book the car in, and the guy on the phone questioned my service history a couple of times - and then said "we'll take a look at the service history, then if the car needs the part we'll order it in" ... I may be being oversensitive or cynical, but it sounded to me like he was trying to duck the warranty responsibility.
As I understood it, the requirement for all servicing work to be done at main dealers in order to maintain the warranty was eradicated under European law - as long as the car is serviced as per the manufacturers schedule, using genuine parts, then the warranty has to be honoured?
It's a 4 year old, 55k miles Hyundai Coupe V6, as far as I am concerned I still have 1 years warranty left, but if they challenge the last service, what should I be stating? I have a VAT registered invoice for the service which clearly states that the service was in line with the schedule, and the book is stamped with the independent garage stamp.
Thanks in advance
Andy
Anyway, at the last service he advised that I needed a bit of warranty work doing ("oil leak on powersteering pipe (pump to rack pipe)". He could have fixed it himself, but as I have a 5 year warranty, that I should contact the main dealer in Warrington and get them to do it and I wouldn't need to pay.
I've called the garage in Warrington to book the car in, and the guy on the phone questioned my service history a couple of times - and then said "we'll take a look at the service history, then if the car needs the part we'll order it in" ... I may be being oversensitive or cynical, but it sounded to me like he was trying to duck the warranty responsibility.
As I understood it, the requirement for all servicing work to be done at main dealers in order to maintain the warranty was eradicated under European law - as long as the car is serviced as per the manufacturers schedule, using genuine parts, then the warranty has to be honoured?
It's a 4 year old, 55k miles Hyundai Coupe V6, as far as I am concerned I still have 1 years warranty left, but if they challenge the last service, what should I be stating? I have a VAT registered invoice for the service which clearly states that the service was in line with the schedule, and the book is stamped with the independent garage stamp.
Thanks in advance
Andy
MJK 24 said:
As long as the car has been serviced according to the manufacturers scedule using OEM quality parts, the warranty remains invalid.
did you mean "remains valid"?MJK 24 said:
What you may find regarding a warranty claim is that you're at the back of the queue and a courtesy car wont be made available.
I'm not so bothered about a courtesy car, it's really just the repair that I need. aclivity said:
MJK 24 said:
As long as the car has been serviced according to the manufacturers scedule using OEM quality parts, the warranty remains invalid.
did you mean "remains valid"?MJK 24 said:
What you may find regarding a warranty claim is that you're at the back of the queue and a courtesy car wont be made available.
I'm not so bothered about a courtesy car, it's really just the repair that I need. MJK 24 said:
As long as the car has been serviced according to the manufacturers scedule using OEM quality parts, the warranty remains invalid.
What you may find regarding a warranty claim is that you're at the back of the queue and a courtesy car wont be made available.
Afaik, that's the important bit.What you may find regarding a warranty claim is that you're at the back of the queue and a courtesy car wont be made available.
Engineer1 said:
Didn't Europe rule that a warranty can't be voided if the car has been serviced as per the service plan using OEM parts.
I think that's for the original manufacturers warranty (i.e the 3 year thing). After that (this car is 4 years old), the warranty is, as I understand, some form of (effectively separate) insurance policy and they could restrict this with any conditions they like etc. Small print needs looking at basically.aclivity said:
As I understood it, the requirement for all servicing work to be done at main dealers in order to maintain the warranty was eradicated under European law - as long as the car is serviced as per the manufacturers schedule, using genuine parts, then the warranty has to be honoured?
That ruling is for the original 3 year manufacturers warranty. What you have now, you may think is an extension of that but I very much doubt it is, as above I suspect it's a separate insurance policy with whatever conditions are in the doc. You need to see the terms/conditions etc.That said, I seem to remember Hyundai doing a 5 year warranty that was a proper manufacturers warranty? Or is it really an insurance policy underneath?
Dracoro said:
aclivity said:
As I understood it, the requirement for all servicing work to be done at main dealers in order to maintain the warranty was eradicated under European law - as long as the car is serviced as per the manufacturers schedule, using genuine parts, then the warranty has to be honoured?
That ruling is for the original 3 year manufacturers warranty. What you have now, you may think is an extension of that but I very much doubt it is, as above I suspect it's a separate insurance policy with whatever conditions are in the doc. You need to see the terms/conditions etc.That said, I seem to remember Hyundai doing a 5 year warranty that was a proper manufacturers warranty? Or is it really an insurance policy underneath?
The car had it's first 4 services at a main dealer, at least one of them was done by the guy who is now at the independent garage. The invoice for the 50K service states "Carry out 50000 mile service as per manufacturers schedule. Genuine parts used".
He may even have bought the parts from the main dealer that I am going to. When I had the service done he gave me two quotes, one for pattern parts, the other for original. As the difference was only about £50 I went for the OEM parts.
I seem to remember the rules being for cars up to 3 years old. Back then, though, more than 3 year manufacturers warranties didn't, AFAIK, exist.
However, in your position, I would fully expect them to play ball, if not pursue the matter to Hyundai cust services, failing that AutoExpress, HonestJohn etc.
However, in your position, I would fully expect them to play ball, if not pursue the matter to Hyundai cust services, failing that AutoExpress, HonestJohn etc.
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