Help wanted for ebay car sale problem
Discussion
A friend of mine has sold her 2000 Punto on ebay. It got 3 bids to £720. The winning bidder has just sent this:
"Im sorry I cannot complete the purchase my husband has left me in the lurch n gone back to Poland today for work he was bidding on the car for me! If you reject the sale via eBay I will accept it so no costs are incurred, appologies again for wasting time"
What should the seller do?
"Im sorry I cannot complete the purchase my husband has left me in the lurch n gone back to Poland today for work he was bidding on the car for me! If you reject the sale via eBay I will accept it so no costs are incurred, appologies again for wasting time"
What should the seller do?
Just relist it or ask the second highest bidder if they want it on a second chance auction. Also if you do relist it, make sure you put all the eBay blocks on to prevent most crap buyers from bidding.
It's not worth getting angry about it. You'll get your fees back if you go through the proper channels.
It's not worth getting angry about it. You'll get your fees back if you go through the proper channels.
Forget it and relist. Sellers and buyers can back out at will. There is a section in ebay's T&C's that states , can't remember the exact wording but the gist of it is , ebay only act as an intermediary in bringing the seller and buyer together , the bid is only an indication of intention to buy and not an enforceable contract. Despite the threats other sellers make about binding contract and pursuing for costs etc it's all smoke and mirrors
Thanks, everyone, for all your replies.
obviously you've not needed to find something specific in the eBay help pages recently.
they are quite Byzantine.
But yes eBay help pages are currently being read for advice.
~~~~~~~~~~~
ETA - So far, she's opened a case in the Resolution Centre requesting to Cancel Transaction giving the reason as "Buyer purchased item by mistake or changed mind".
Also made a Second Chance Offer to the next bidder.
[yawn] I'll keep you posted [/yawn]
Riknos said:
I've never heard of this 'reject' sale thing - but then I don't sell much on eBay. Can your friend not look on eBay's help pages at this reject function; and if it is indeed as the winning bidder states, do it?
I'm sorry but, this sounds bleeding obvious to me?
My question was really about what the best course of action would be for my friend rather than just relying on the advice of an ebay timewaster.I'm sorry but, this sounds bleeding obvious to me?
obviously you've not needed to find something specific in the eBay help pages recently. they are quite Byzantine.
But yes eBay help pages are currently being read for advice.
anonymous said:
[redacted]
That is the going rate - have a look. No red mist in this case. ~~~~~~~~~~~
ETA - So far, she's opened a case in the Resolution Centre requesting to Cancel Transaction giving the reason as "Buyer purchased item by mistake or changed mind".
Also made a Second Chance Offer to the next bidder.
[yawn] I'll keep you posted [/yawn]
Edited by G350 on Tuesday 7th June 11:16
Well, the update is that:
[a] the buyer has agreed to cancel the transaction so the £20 Final Value fee is returned.
[b] the Second Chance Offer is still interested and wants to come over to view the car.
My friend, who is new to eBay having only bought one thing on it so far, has been advised to set stricter Buyer Requirements when she relists the car.
What are PHer's views on:
(a) block buyers who don't have Paypal account? The car is cash on collection, so no Paypal involved.
(b) block buyers with no credit card on file (or only apply if they have feedback score of 5 or lower).
My thinking is that this will possibly exclude bone fide cash buyers of a cheap car. What do you think?
[a] the buyer has agreed to cancel the transaction so the £20 Final Value fee is returned.
[b] the Second Chance Offer is still interested and wants to come over to view the car.
My friend, who is new to eBay having only bought one thing on it so far, has been advised to set stricter Buyer Requirements when she relists the car.
What are PHer's views on:
(a) block buyers who don't have Paypal account? The car is cash on collection, so no Paypal involved.
(b) block buyers with no credit card on file (or only apply if they have feedback score of 5 or lower).
My thinking is that this will possibly exclude bone fide cash buyers of a cheap car. What do you think?
freecar said:
Don't do that, the auction will get pulled, you are nor allowed to prohibit paypal I'm afraid.
The only thing you can do is to say that you'd PREFER cash on collection.
Not so, I think.The only thing you can do is to say that you'd PREFER cash on collection.
Have a look at your buyer requirement settings:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBloc...
eBay Buyer requirements said:
Buyers without a PayPal account:
[] Block buyers who don't have a PayPal account. (Note: This block only applies to future listings and can be disabled per item on the Sell Your Item form.) This requirement can help you to reduce the risk of unpaid items, as PayPal account holders have up to an 80% lower unpaid item rate.
[] Block buyers who don't have a PayPal account. (Note: This block only applies to future listings and can be disabled per item on the Sell Your Item form.) This requirement can help you to reduce the risk of unpaid items, as PayPal account holders have up to an 80% lower unpaid item rate.
G350 said:
What are PHer's views on:
(a) block buyers who don't have Paypal account? The car is cash on collection, so no Paypal involved.
(b) block buyers with no credit card on file (or only apply if they have feedback score of 5 or lower).
My thinking is that this will possibly exclude bone fide cash buyers of a cheap car. What do you think?
In the options I block everything it will allow me to block ie bidders with more than two non-payment strikes etc - tick every box. This won't come close to excluding all idiots but its the most you can do.(a) block buyers who don't have Paypal account? The car is cash on collection, so no Paypal involved.
(b) block buyers with no credit card on file (or only apply if they have feedback score of 5 or lower).
My thinking is that this will possibly exclude bone fide cash buyers of a cheap car. What do you think?
You have to accept paypal in the ad, or ebay won't run it. But in the words you can say cash on collection only. You really don't want to accept paypal for a collect item because you can easily be scammed (no proof of delivery) and in any case paypal would swipe another 10% of the money.
Quite often people will ask to view and then offer cash, and you end the auction early. I think this is the best option if it arises - no final value fee, definate sale.
G350 said:
I see we are at crossed wires here.
EBay does require that Paypal is always offered as a method of payment but you can block bidders who don't have a Paypal account.
Aha, didn't realise. That's a tricky one, you could be putting off real buyers. But I guess there'll all be low stars people because you can't operate on ebay for long without getting paypal, and low stars people are alwasys a bigger risk of being non-payers.EBay does require that Paypal is always offered as a method of payment but you can block bidders who don't have a Paypal account.
G350 said:
freecar said:
Don't do that, the auction will get pulled, you are nor allowed to prohibit paypal I'm afraid.
The only thing you can do is to say that you'd PREFER cash on collection.
Not so, I think.The only thing you can do is to say that you'd PREFER cash on collection.
Have a look at your buyer requirement settings:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBloc...
eBay Buyer requirements said:
Buyers without a PayPal account:
[] Block buyers who don't have a PayPal account. (Note: This block only applies to future listings and can be disabled per item on the Sell Your Item form.) This requirement can help you to reduce the risk of unpaid items, as PayPal account holders have up to an 80% lower unpaid item rate.
[] Block buyers who don't have a PayPal account. (Note: This block only applies to future listings and can be disabled per item on the Sell Your Item form.) This requirement can help you to reduce the risk of unpaid items, as PayPal account holders have up to an 80% lower unpaid item rate.
Ebay own them and wont wear it. You can exclude cash, cheque, carrier pigeon but not paypal!
I very rarely use Ebay now and prefer to use Gumtree . I have a PayPal account but refuse to use it due to their charges. I also get put off when Im going to bid on an item for the seller to state "PayPal ONLY " - I refuse to do it so go looking for the same item from another seller.
I have 100% feedback and am upfront and honest in all my buying and selling - if I won an auction Id more often than not send cash by special delivery ( that way its got decent insurance if it goes missing ) but hey ho . . . . PayPal is god in the Ebay world.
I have 100% feedback and am upfront and honest in all my buying and selling - if I won an auction Id more often than not send cash by special delivery ( that way its got decent insurance if it goes missing ) but hey ho . . . . PayPal is god in the Ebay world.
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