£1,343.30 to change a track rod end on a 360
Discussion
Firstly hello everybody! Although I have been on site many times in the past I have never actually become a member, I suppose it is only when you really want to ask other members their views it triggered me to actually get enrolled......so hi!!
The question I wanted to ask other members is this: Do you think that I am being unreasonable complaining about being charged £1,343.30 to change a track rod end??
The full story is the following. I sold my 360 F1 (2002) to gentleman who lived in Belfast. He drove it from the south coast where I live up to Liverpool to cross over on the ferry to Belfast. He rang me the following day on arrival and said he absolutely loved the car but when he went over the bumpy road at Liverpool docks he heard a knock. We agreed that he should take it to Charles Hurst (Main Ferrari Dealer, Belfast). They also agreed there was a knock and booked it in for further investigation. The long and short of it was I was then subjected to a huge bill. When I challenged them on this they said it had taken all that time to diagnose the problem hence the invoice.
So my question is a simple one. I am not denying it took them so long to find the problem, but SHOULD it have taken them so long to find the problem??....and am I paying for their incompetence
My local Ferrari garage Meridien Modena say they would have charged 1.5 hours to replace the track rod end (including do the tracking) and 0.5 hours to have diagnosed it. On that note I personally can't say anything bad about Meridien they have been fantastic to me over the years.
Charles Hurst dug their heels in and said it was a complex issue and hence the time taken. Lets face it how complicated is it??. I know there are some complicated parts on a 360 but a track rod end.....seriously?
I have spoken to Ferrari UK about the matter and they are looking into it and will let me know. I have in the meantime had to pay the invoice so my chap can have his car.
I suppose the question is: Am I getting my knickers in a twist for no reason or do I have point? I would love to hear your comments.............
The question I wanted to ask other members is this: Do you think that I am being unreasonable complaining about being charged £1,343.30 to change a track rod end??
The full story is the following. I sold my 360 F1 (2002) to gentleman who lived in Belfast. He drove it from the south coast where I live up to Liverpool to cross over on the ferry to Belfast. He rang me the following day on arrival and said he absolutely loved the car but when he went over the bumpy road at Liverpool docks he heard a knock. We agreed that he should take it to Charles Hurst (Main Ferrari Dealer, Belfast). They also agreed there was a knock and booked it in for further investigation. The long and short of it was I was then subjected to a huge bill. When I challenged them on this they said it had taken all that time to diagnose the problem hence the invoice.
So my question is a simple one. I am not denying it took them so long to find the problem, but SHOULD it have taken them so long to find the problem??....and am I paying for their incompetence
My local Ferrari garage Meridien Modena say they would have charged 1.5 hours to replace the track rod end (including do the tracking) and 0.5 hours to have diagnosed it. On that note I personally can't say anything bad about Meridien they have been fantastic to me over the years.
Charles Hurst dug their heels in and said it was a complex issue and hence the time taken. Lets face it how complicated is it??. I know there are some complicated parts on a 360 but a track rod end.....seriously?
I have spoken to Ferrari UK about the matter and they are looking into it and will let me know. I have in the meantime had to pay the invoice so my chap can have his car.
I suppose the question is: Am I getting my knickers in a twist for no reason or do I have point? I would love to hear your comments.............
If he got all the way to Liverpool before noticing a problem I'd say it wasn't that bad anyway.
If it was a private sale you shouldn't have agreed to pay for anything after he'd taken it off your drive.
£1,300 for a 1.5 hour job is a massive piss take. Play in suspension isn't that hard to diagnose.
If it was a private sale you shouldn't have agreed to pay for anything after he'd taken it off your drive.
£1,300 for a 1.5 hour job is a massive piss take. Play in suspension isn't that hard to diagnose.
I answer to your questions I am a trader however I have also personally owned Ferraris. The gentleman that bought the car from me was I really super guy and I was his life long dream to own a car like this and believe me he has work his butt off to get it. I wanted to do right thing by him hence the knock was down to me. So whilst everybody is replying it not your problem, that was not the initial point of the thread..........the point being amount charged by a Ferrari main dealer who lets face it should know what they are doing??
E30M3SE said:
This, unless you are of course a motor trader in which case suck it up.
Even in the case of a motor trader on a 2002 car on something which seems be more an annoyance than a fault it could be argued as fair wear and tear.However, if the OP agreed a course of action with the purchaser then I suppose they are obligated to follow it through.
Charleyf said:
I answer to your questions I am a trader however I have also personally owned Ferraris. The gentleman that bought the car from me was I really super guy and I was his life long dream to own a car like this and believe me he has work his butt off to get it. I wanted to do right thing by him hence the knock was down to me. So whilst everybody is replying it not your problem, that was not the initial point of the thread..........the point being amount charged by a Ferrari main dealer who lets face it should know what they are doing??
Fair enough I'd say, thats very decent of you as it isn't really your problem. Still a lot of money, even on a Ferrari, but then I read the thread over on the Aston board which goes into £15k pad and disc replacements for a DBS, so I'm not suprised.
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