No sir, we don't let you take these cars out, it's an AMG...
No sir, we don't let you take these cars out, it's an AMG...
Author
Discussion

NorthernBoy

Original Poster:

12,642 posts

277 months

Saturday 9th July 2011
quotequote all
I've been trying to decide what to get for the summer I entually decided on an SLK55, and today wanted to go out and buy one. There's a likely candidate at a dealer's in Wembley' so I called up to check that it was still in, and that it'd be available for a test drive. The guy told me that yes, it's still there, but no "we don't let these kind of cars out for a test".

I asked if he expected that I'd pay 20,000 cash over without having checked that it was all OK, and after a confused pause, he said "It's an AMG, you have to understand".

No, I don't actually have to understand. There's no way in hell that I'm going to buy it, find out ten minutes later that the steering's bent, and that there's a knock from the suspension, and then have to try and argue the toss about getting my money back. Do people actually buy like this?

thinfourth2

32,414 posts

224 months

Saturday 9th July 2011
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NorthernBoy said:
Do people actually buy like this?
YES

List of things that are important when buying a car

1) The little plastic rectangle on the front and back
2) The badge
3) Is it shiny
.
.
.
.
.
67) Are the cupholders nice
.
.
.
345)Does clarkson like it
.
.
3678) Does it actually drive well

mrmr96

13,736 posts

224 months

Saturday 9th July 2011
quotequote all
No, its just what they say to people they don't think are serious.

NorthernBoy

Original Poster:

12,642 posts

277 months

Saturday 9th July 2011
quotequote all
mrmr96 said:
No, its just what they say to people they don't think are serious.
Must cost them a lot of business, then, as they are clearly crap judges of who is or isn't a serious buyer.

mrmr96

13,736 posts

224 months

Saturday 9th July 2011
quotequote all
NorthernBoy said:
Must cost them a lot of business, then, as they are clearly crap judges of who is or isn't a serious buyer.
I agree, it probably does cost them business because they get it wrong sometimes. However they probably also get it right a lot of the time too. Doesn't stop it being very annoying for people like you though.

(I had similar problems buying my Evo when I was 22.)

Mr MXT

7,772 posts

303 months

Saturday 9th July 2011
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[Southern attitude]

It's becuase you are Northern so clearly can't afford it.

{/Southern attitude]

NorthernBoy

Original Poster:

12,642 posts

277 months

Saturday 9th July 2011
quotequote all
It's incredibly annoying. I've decided what I want, have the insurance arranged, have the cash, but am not going to buy any car without being allowed a ten minute try to make sure it's OK.

I took out. Z4 M Roadster from a main dealer the other week that had a problem with the steering (creaking and grating at low speed) that somehow the dealership had missed. At least with a big name dealer I'd know that it would likely be fixed. These guys, immediately, strike me as not the sort of people that could be relied upon to be so accommodating.

randlemarcus

13,642 posts

251 months

Saturday 9th July 2011
quotequote all
There are 8 more of them on Autotrader, never mind what the Merc dealer network has to play with. And your chosen steed is a year older than most of those.

paddyhasneeds

62,606 posts

230 months

Saturday 9th July 2011
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mrmr96 said:
No, its just what they say to people they don't think are serious.
How would they gauge that from a phone call?

I know there are people out there who will phone up and buy a car sight unseen but I can't help but think that if you don't want people to ask to drive the £20k cars that you sell, don't sell them.

NorthernBoy

Original Poster:

12,642 posts

277 months

Saturday 9th July 2011
quotequote all
Mr MXT][Southern attitude said:
It's becuase you are Northern so clearly can't afford it.

{/Southern attitude]
I'd think that maybe you were right except that I think that this fellow would be better at spotting the difference between accents from Islamabad and Karachi than between those from Chelsea and Coventry.

Jonny_693

5,479 posts

196 months

Saturday 9th July 2011
quotequote all
NorthernBoy said:
It's incredibly annoying. I've decided what I want, have the insurance arranged, have the cash, but am not going to buy any car without being allowed a ten minute try to make sure it's OK.

I took out. Z4 M Roadster from a main dealer the other week that had a problem with the steering (creaking and grating at low speed) that somehow the dealership had missed. At least with a big name dealer I'd know that it would likely be fixed. These guys, immediately, strike me as not the sort of people that could be relied upon to be so accommodating.
They are bound to say that over the phone. I'm sure if you turn up in person with a large wad of cash the story will be different.

NorthernBoy

Original Poster:

12,642 posts

277 months

Saturday 9th July 2011
quotequote all
Jonny_693 said:
They are bound to say that over the phone. I'm sure if you turn up in person with a large wad of cash the story will be different.
Yes, I might head over anyway and see, but I'll go and look at others, first, where I'm hopefully less likely to have my time wasted.

Perhaps I'm spoiled by having dealt with main dealers and good specialists in recent years. This just immediately reminded me of the pain it was dealing with the lower end of the market whe I was dirt poor.

Which is weird when I'm trying to buy a four year old AMG.

Highrisedrifter

754 posts

174 months

Saturday 9th July 2011
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I had the same experience with my local MB dealership. I went in there to buy a CL63 AMG that I had seen advertised and was prepared to pay all up front, nothing on finance. The fact that I was in my early thirties and was wearing jeans and trainers meant the older salesman looked me up and down and just dismissed me as a time waster.

I made a point of seeing the dealer principal and complaining and showing him my current one year old Porsche and basically saying that I wasn't a fly-by-night and that I did have some serious money to spend. He couldn't have been more apologetic to me.

Well, I said to him that exactly in the way his dealership had made a snap judgment about me based on how I look, I had now made a snap judgment on them based on how they treat customers and that I shall go and buy a vehicle from somewhere else, which I did.

Anyway as it happens I have a friend who worked there in the servicing department and she said the cars that came from that dealership were crappily PDI'd and serviced anyway, so I probably got off lightly.

Jonny_693

5,479 posts

196 months

Saturday 9th July 2011
quotequote all
Highrisedrifter said:
I had the same experience with my local MB dealership. I went in there to buy a CL63 AMG that I had seen advertised and was prepared to pay all up front, nothing on finance. The fact that I was in my early thirties and was wearing jeans and trainers meant the older salesman looked me up and down and just dismissed me as a time waster.

I made a point of seeing the dealer principal and complaining and showing him my current one year old Porsche and basically saying that I wasn't a fly-by-night and that I did have some serious money to spend. He couldn't have been more apologetic to me.

Well, I said to him that exactly in the way his dealership had made a snap judgment about me based on how I look, I had now made a snap judgment on them based on how they treat customers and that I shall go and buy a vehicle from somewhere else, which I did.

Anyway as it happens I have a friend who worked there in the servicing department and she said the cars that came from that dealership were crappily PDI'd and serviced anyway, so I probably got off lightly.
It reminds me of that Lionel Richie interview on Top Gear. 'I would like to buy 5 Mercedes'. hehe

NorthernBoy

Original Poster:

12,642 posts

277 months

Saturday 9th July 2011
quotequote all
randlemarcus said:
There are 8 more of them on Autotrader, never mind what the Merc dealer network has to play with. And your chosen steed is a year older than most of those.
Yes, there are a few. The Mole Valley one looked best, but they have the wrong price on Autotrader). The other one in NW London actually has two owners, not one (and choosing to lie about that in an advert is a bad start), and the closest one that Mercedes have is £30,000 for a 2005 model., and it's a bit shabby.

I'll definitely find one, which is why I'm not going to lose any sleep over this one, I just thought it ridiculous that someone who asks if they can try it (only if they I tend to buy) is still told no.

NorthernBoy

Original Poster:

12,642 posts

277 months

Saturday 9th July 2011
quotequote all
Highrisedrifter said:
.

I made a point of seeing the dealer principal and complaining and showing him my current one year old Porsche and basically saying that I wasn't a fly-by-night and that I did have some serious money to spend. He couldn't have been moreWell, I said to him that exactly in the way his dealership had made a snap judgment about me based on how I look, I had now made a snap judgment on them based on how they treat customers and that I shall go and buy a vehicle from somewhere else, which I did..
I had the same with my local Audi dealership when I was looking to buy my RS4. I was treated like a waste of time by them, so went down to the one just over the river, and handed over my £55k there instead.

NorthernBoy

Original Poster:

12,642 posts

277 months

Saturday 9th July 2011
quotequote all
Jonny_693 said:
They are bound to say that over the phone. I'm sure if you turn up in person with a large wad of cash the story will be different.
We'll never know, though, as I'm not risking an hour and a half there, and the same back, if. It turns out that wasting my time.

TRUENOSAM

763 posts

190 months

Saturday 9th July 2011
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Working next to a Merc dealer I often see customers hooning the C63 and SLS down the road with the sales man in the back laugh

Ray Luxury-Yacht

8,918 posts

236 months

Saturday 9th July 2011
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NorthernBoy said:
There's a likely candidate at a dealer's in Wembley'
Don't tell me, it's at Hendon Way Motors, isn't it?


excel monkey

4,632 posts

247 months

Saturday 9th July 2011
quotequote all
Non-franchised dealer selling an expensive used car in a less than salubrious part of London?

And you're surprised that the buying experience is crap?