Would you 'back' your DSG-equipped car if this was happening

[Wollcage]

http://www.youtube.com/watch?v=9oKRLNjsoXg

http://www.youtube.com/watch?v=C1TOhpLQ6QM

http://www.youtube.com/watch?v=985G0EkiuJI

Just three times i could be bothered to get/it was safe to get video of the DSG on my '11 Polo GTI 'freezing'.

In a nutshell, this has been happening for four months now when using the manual shift on the DSG. The first couple of times, carrying out a power cycle to free the gearbox wasn't a problem as the fault happened on quiet side streets. When the fault occurred on a busy roundabout, that's when it became a problem.

Sadly, VW can't/don't want to find a single problem with the DSG on the car. The fault codes come up clear and the data from the system points to towards the problem being a safety feature called 'software shift lock. Why this safety mode is activating is the mystery. However, the lack of any flashing lights from the instrument panel in the most recent video could mean that the problem is actually something else.

The dealer says that they can't fix a problem they can't see, but there is definitely an issue with the car that is putting my safety at risk, because having a stuck in gear with no throttle response isn't that clever.

So, if this kept happening to you, what would you do?

[parapaul]

Show those videos to the dealer? Then they can see the problem they need to fix.

[JC2012]

Throw the keys , logbook and the car back at the dealer stating the vehicle is Vehicle not fit for purpose - an attempted rectification was made - explain you want a full refund and shop elsewhere for another vehicle without a defect.

You should be in a win win situation in my opinion as you have video evidence of the fault occurring.

[Wollcage]

They have seen the videos and say they need to experience/see the fault for themselves.

[cheddar]

Return it, show videos, refund if not fixed.

[obscene]

JC2012 said:

Throw the keys , logbook and the car back at the dealer stating the vehicle is Vehicle not fit for purpose - an attempted rectification was made - explain you want a full refund and shop elsewhere for another vehicle without a defect.

You should be in a win win situation in my opinion as you have video evidence of the fault occurring.

This. Don't accept anything else.

[stewies_minion]

That's fubar.

In my experience VW are largely very good at resolving issues. Even the dealership you mentioned.

I'd be surprised if they didn't take it back and refund / replace. If not, get VW customer services involved.

I'd not be wanting my own money in a car that does that.

[varsas]

I don't think you are being unreasonable.

[Dracoro]

When it happens, if you put press the brake pedal, does it then work OK?

[EK993]

Escalate to dealer principle, then VAG if you still don't have any luck providing the video evidence to them as well. Mention safety a lot. If still no joy give to Watchdog.

[Blakewater]

I've found that making a scene in the showroom in front of customers about how rubbish the car is and how you regret ever buying it usually gets results. I always give them a fair chance to sort out an issue reasonbly though, but it looks like you have. I've always had quite a good experience with VW on the whole, though intermittent faults are always difficult to deal with.

Edited by Blakewater on Wednesday 3rd August 22:00

[Wollcage]

Dracoro said:

When it happens, if you put press the brake pedal, does it then work OK?

This is a good question and has come up a lot. Pressing the break didn't free DSG, only a power cycle would do this.

In the last video, the green brake light isn't on, and I needed to keep the brake pressed to stop me rolling back down the hill as the gears weren't engaging.

[anonymous-user]

EK993 said:

give to Watchdog.

If you have shown the dealership the videos then just.do this

fk going down there making a scene, why bother

Watchdog lap this st up

[Wollcage]

It has got to the stage where I don't bother washing the car anymore, as I know that when it happens it will be back at the dealer and will be washed and vac'd there.

Edited by Wollcage on Wednesday 3rd August 22:12

[Moar]

Get your own code reader
read the codes
screenshot the faulty codes
throw video , car keys and screenshots to dealer
????
profit.

[cheddar]

Wollcage said:

It has got to stage where I don't bother washing the car anymore, as I know that when it happens it will be back at the dealer and will be washed and vac'd there.

Silver linings 'n all........

[Wollcage]

Moar said:

Get your own code reader
read the codes
screenshot the faulty codes
throw video , car keys and screenshots to dealer
????
profit.

I know there is scope for messing about, but I have watched them do this twice. Once with VW Roadside Assistance and one with a VW technician. The DSG section got a nice big green tick both times. Apparently, the power cycle I have to carry out clears the fault codes.

[RobCrezz]

Wow, not good when you have to reboot your gearbox.

[mattcov]

That looks like its linked to braking.

If it was me, I'd tell them fix it now or you reject the car. That's borderline dangerous.

[Wollcage]

Yes Hora, its on finance. Will look into the relevant parts of the consumer credit act.