Bought a car from a garage...
Discussion
Hello,
Recently bought a Fiesta st for my girlfriend on an 06 plate from a garage within an hours drive from us. Went up there checked over the car (was in an mot garage having the bumper and spoiler replaced which had been stolen) apart from that the car seemed great. Went back to the garage selling the car and asked to check over the paperwork, looked over the mot and logbook no problems there. Asked to see the service history, they said they couldn't find it as the manager was out but it had either full or half history. Paid a deposit and waited for a call to say the car was ready.
A week later, the car's all ready for collection. Go down check over the car again, looks all good. Go in pay full amount and receive the greenslip, tax and mot. Ask again for the history, oh its not in the office, it might be in the glovebox. I go and Check and its not, go back inside and ask again. "Must be no history here for it then" "well you said there would be half or full" "They must not have given it in, chase up the former keeper". "Can't you do that?", "no sorry we don't have any contact". "fine" walks off. Ring 118 to get a number for the former keepers address, its not listed. Ring the Ford garage on the key tag, said they'll get back to us.
Next day Ford garage gets back and says they only sold the car as a p/x and have no records of history.
We've rang and they have said we can't speak to the manager and that we can't bring the vehicle back for a refund as in the web advert it wasn't advertised with history. We said we're aware it wasn't advertised on the web with the history but you told us twice when we come down about it.
Just wondered what we could do about it, any help is appreciated.
Thanks in advance, Alex.
Recently bought a Fiesta st for my girlfriend on an 06 plate from a garage within an hours drive from us. Went up there checked over the car (was in an mot garage having the bumper and spoiler replaced which had been stolen) apart from that the car seemed great. Went back to the garage selling the car and asked to check over the paperwork, looked over the mot and logbook no problems there. Asked to see the service history, they said they couldn't find it as the manager was out but it had either full or half history. Paid a deposit and waited for a call to say the car was ready.
A week later, the car's all ready for collection. Go down check over the car again, looks all good. Go in pay full amount and receive the greenslip, tax and mot. Ask again for the history, oh its not in the office, it might be in the glovebox. I go and Check and its not, go back inside and ask again. "Must be no history here for it then" "well you said there would be half or full" "They must not have given it in, chase up the former keeper". "Can't you do that?", "no sorry we don't have any contact". "fine" walks off. Ring 118 to get a number for the former keepers address, its not listed. Ring the Ford garage on the key tag, said they'll get back to us.
Next day Ford garage gets back and says they only sold the car as a p/x and have no records of history.
We've rang and they have said we can't speak to the manager and that we can't bring the vehicle back for a refund as in the web advert it wasn't advertised with history. We said we're aware it wasn't advertised on the web with the history but you told us twice when we come down about it.
Just wondered what we could do about it, any help is appreciated.
Thanks in advance, Alex.
Obiwonkeyblokey said:
probably not much to be fair mate, should have seen it before parting with any cash. harsh but true.
Can't they be done for mis-selling tho because on the first visit he told 2 of us that there was history either full or half but couldn't find it and then on the second visit after payment he told 3 of us he still couldn't find it. Its not some little trader selling from his house either, they've got a site and a forecourt. I haven't got any experience in buying from a garage as all of my vehicles that I've owned have been bought from auction. Cheers, Alex.
Alexlfc said:
Obiwonkeyblokey said:
probably not much to be fair mate, should have seen it before parting with any cash. harsh but true.
Can't they be done for mis-selling tho because on the first visit he told 2 of us that there was history either full or half but couldn't find it and then on the second visit after payment he told 3 of us he still couldn't find it. Its not some little trader selling from his house either, they've got a site and a forecourt. I haven't got any experience in buying from a garage as all of my vehicles that I've owned have been bought from auction. Cheers, Alex.
That's a shame, but you were happy to buy it without seeing any history in the first place. Don't think there's anything you can do.
Hope you got it cheap as could potentially be difficult trying to re-sell it in a few years time as know I wouldn't buy a car without any service history etc (unless was a fresh import car from a well respected specialist dealer). If it's been serviced at a main dealer they may be able to re print off some invoices and send you some of its history if you ask them nicely.
As long as you are happy with the car which I assume you are or wouldn't have brought it everything is fine, get driving it and enjoy! Fezza ST's are cracking little motors!
Hope you got it cheap as could potentially be difficult trying to re-sell it in a few years time as know I wouldn't buy a car without any service history etc (unless was a fresh import car from a well respected specialist dealer). If it's been serviced at a main dealer they may be able to re print off some invoices and send you some of its history if you ask them nicely.
As long as you are happy with the car which I assume you are or wouldn't have brought it everything is fine, get driving it and enjoy! Fezza ST's are cracking little motors!
If it has been serviced by a Ford dealer anywhere in the UK, any Ford dealer should be able to search on the car and provide the details for you. They won't of course be able to represent any services carried out by non franchise dealers.
See if you can contact the supplying dealer (check the number plate, tax disc holder and rear window for a dealer name). Most cars are bought and serviced by the 1st owners local dealer. If you are unable to contact the supplying dealer, contact Ford UK with the reg and chassis number, and ask them to lookup the service history details for you.
They may even be able to supply a replacement service book marked up with any services they have on record.
In the meantime, write to the supplying garage informing them of your displeasure and the lack of history despite being reassured of its presence. This will start the ball rolling should you need to refer it back to them later. In the meantime however, I'd get onto Ford and try and sort it, as it will probably prove less stressful and quicker!
See if you can contact the supplying dealer (check the number plate, tax disc holder and rear window for a dealer name). Most cars are bought and serviced by the 1st owners local dealer. If you are unable to contact the supplying dealer, contact Ford UK with the reg and chassis number, and ask them to lookup the service history details for you.
They may even be able to supply a replacement service book marked up with any services they have on record.
In the meantime, write to the supplying garage informing them of your displeasure and the lack of history despite being reassured of its presence. This will start the ball rolling should you need to refer it back to them later. In the meantime however, I'd get onto Ford and try and sort it, as it will probably prove less stressful and quicker!
Alexlfc said:
Hello,
Recently bought a Fiesta st for my girlfriend on an 06 plate from a garage within an hours drive from us. Went up there checked over the car (was in an mot garage having the bumper and spoiler replaced which had been stolen) apart from that the car seemed great. Went back to the garage selling the car and asked to check over the paperwork, looked over the mot and logbook no problems there. Asked to see the service history, they said they couldn't find it as the manager was out but it had either full or half history. Paid a deposit and waited for a call to say the car was ready.
A week later, the car's all ready for collection. Go down check over the car again, looks all good. Go in pay full amount and receive the greenslip, tax and mot. Ask again for the history, oh its not in the office, it might be in the glovebox. I go and Check and its not, go back inside and ask again. "Must be no history here for it then" "well you said there would be half or full" "They must not have given it in, chase up the former keeper". "Can't you do that?", "no sorry we don't have any contact". "fine" walks off. Ring 118 to get a number for the former keepers address, its not listed. Ring the Ford garage on the key tag, said they'll get back to us.
Next day Ford garage gets back and says they only sold the car as a p/x and have no records of history.
We've rang and they have said we can't speak to the manager and that we can't bring the vehicle back for a refund as in the web advert it wasn't advertised with history. We said we're aware it wasn't advertised on the web with the history but you told us twice when we come down about it.
Just wondered what we could do about it, any help is appreciated.
Thanks in advance, Alex.
eh?Recently bought a Fiesta st for my girlfriend on an 06 plate from a garage within an hours drive from us. Went up there checked over the car (was in an mot garage having the bumper and spoiler replaced which had been stolen) apart from that the car seemed great. Went back to the garage selling the car and asked to check over the paperwork, looked over the mot and logbook no problems there. Asked to see the service history, they said they couldn't find it as the manager was out but it had either full or half history. Paid a deposit and waited for a call to say the car was ready.
A week later, the car's all ready for collection. Go down check over the car again, looks all good. Go in pay full amount and receive the greenslip, tax and mot. Ask again for the history, oh its not in the office, it might be in the glovebox. I go and Check and its not, go back inside and ask again. "Must be no history here for it then" "well you said there would be half or full" "They must not have given it in, chase up the former keeper". "Can't you do that?", "no sorry we don't have any contact". "fine" walks off. Ring 118 to get a number for the former keepers address, its not listed. Ring the Ford garage on the key tag, said they'll get back to us.
Next day Ford garage gets back and says they only sold the car as a p/x and have no records of history.
We've rang and they have said we can't speak to the manager and that we can't bring the vehicle back for a refund as in the web advert it wasn't advertised with history. We said we're aware it wasn't advertised on the web with the history but you told us twice when we come down about it.
Just wondered what we could do about it, any help is appreciated.
Thanks in advance, Alex.
Another over 18 year old refusing to take responsibility for their own actions then. Seems there is a thread a day like this.
1. If it bothered you, you shouldn't have paid the money until sorted.
2. Or you should have got it all documented that the seller would sort it out within 'x' time period of sale, or else you'd reserve the right to return the vehicle for a full refund.
3. Does it f
king matter? I mean, is the car ok? If not, then do you really need the history to tell you? Did you HPI or have it inspected? If it's fine, why is the "history" so important?300bhp/ton said:
Alexlfc said:
Hello,
Recently bought a Fiesta st for my girlfriend on an 06 plate from a garage within an hours drive from us. Went up there checked over the car (was in an mot garage having the bumper and spoiler replaced which had been stolen) apart from that the car seemed great. Went back to the garage selling the car and asked to check over the paperwork, looked over the mot and logbook no problems there. Asked to see the service history, they said they couldn't find it as the manager was out but it had either full or half history. Paid a deposit and waited for a call to say the car was ready.
A week later, the car's all ready for collection. Go down check over the car again, looks all good. Go in pay full amount and receive the greenslip, tax and mot. Ask again for the history, oh its not in the office, it might be in the glovebox. I go and Check and its not, go back inside and ask again. "Must be no history here for it then" "well you said there would be half or full" "They must not have given it in, chase up the former keeper". "Can't you do that?", "no sorry we don't have any contact". "fine" walks off. Ring 118 to get a number for the former keepers address, its not listed. Ring the Ford garage on the key tag, said they'll get back to us.
Next day Ford garage gets back and says they only sold the car as a p/x and have no records of history.
We've rang and they have said we can't speak to the manager and that we can't bring the vehicle back for a refund as in the web advert it wasn't advertised with history. We said we're aware it wasn't advertised on the web with the history but you told us twice when we come down about it.
Just wondered what we could do about it, any help is appreciated.
Thanks in advance, Alex.
eh?Recently bought a Fiesta st for my girlfriend on an 06 plate from a garage within an hours drive from us. Went up there checked over the car (was in an mot garage having the bumper and spoiler replaced which had been stolen) apart from that the car seemed great. Went back to the garage selling the car and asked to check over the paperwork, looked over the mot and logbook no problems there. Asked to see the service history, they said they couldn't find it as the manager was out but it had either full or half history. Paid a deposit and waited for a call to say the car was ready.
A week later, the car's all ready for collection. Go down check over the car again, looks all good. Go in pay full amount and receive the greenslip, tax and mot. Ask again for the history, oh its not in the office, it might be in the glovebox. I go and Check and its not, go back inside and ask again. "Must be no history here for it then" "well you said there would be half or full" "They must not have given it in, chase up the former keeper". "Can't you do that?", "no sorry we don't have any contact". "fine" walks off. Ring 118 to get a number for the former keepers address, its not listed. Ring the Ford garage on the key tag, said they'll get back to us.
Next day Ford garage gets back and says they only sold the car as a p/x and have no records of history.
We've rang and they have said we can't speak to the manager and that we can't bring the vehicle back for a refund as in the web advert it wasn't advertised with history. We said we're aware it wasn't advertised on the web with the history but you told us twice when we come down about it.
Just wondered what we could do about it, any help is appreciated.
Thanks in advance, Alex.
Another over 18 year old refusing to take responsibility for their own actions then. Seems there is a thread a day like this.
1. If it bothered you, you shouldn't have paid the money until sorted.
2. Or you should have got it all documented that the seller would sort it out within 'x' time period of sale, or else you'd reserve the right to return the vehicle for a full refund.
3. Does it f
king matter? I mean, is the car ok? If not, then do you really need the history to tell you? Did you HPI or have it inspected? If it's fine, why is the "history" so important?Alexlfc said:
Asked to see the service history, they said they couldn't find it as the manager was out but it had either full or half history. Paid a deposit and waited for a call to say the car was ready.
Why pay a deposit until you have seen all of the paperwork and are happy with it? Also the "either full or half history" should have had alarm bells ringing surely.Alexlfc said:
Go in pay full amount and receive the greenslip, tax and mot. Ask again for the history, oh its not in the office, it might be in the glovebox..
You handed over the full amount without checking that the history existed? They must have seen you coming mate.Have seen this so many times, people get so excited about a car purchase and all common sense goes out of the window.
TBH OP I would say that you have got pretty much no comeback at all on this unless you can track down the history yourself.
Might just have to write it off as a learning experience.
Edited by SWoll on Thursday 20th October 14:14
300bhp/ton said:
eh?
Another over 18 year old refusing to take responsibility for their own actions then. Seems there is a thread a day like this.
1. If it bothered you, you shouldn't have paid the money until sorted.
2. Or you should have got it all documented that the seller would sort it out within 'x' time period of sale, or else you'd reserve the right to return the vehicle for a full refund.
3. Does it fking matter? I mean, is the car ok? If not, then do you really need the history to tell you? Did you HPI or have it inspected? If it's fine, why is the "history" so important?
Agree, but doing things like this is how 18 year olds learn their lessons. Never again will the OP buy a car without casting an eye over the relevant paperwork!Another over 18 year old refusing to take responsibility for their own actions then. Seems there is a thread a day like this.
1. If it bothered you, you shouldn't have paid the money until sorted.
2. Or you should have got it all documented that the seller would sort it out within 'x' time period of sale, or else you'd reserve the right to return the vehicle for a full refund.
3. Does it f
king matter? I mean, is the car ok? If not, then do you really need the history to tell you? Did you HPI or have it inspected? If it's fine, why is the "history" so important?Now he just needs to get it sorted...
Warning! Generalisations ahead.
Garages are notorious for saying things like 'I believe there's full or half history'
'I'm pretty sure I saw that history in the file'
'That style of car should have a Thatcham immobiliser, I except the paperwork is around somewhere'
They aren't lying they are just making a mistake.
Sorry, but dealers have a lot of experience in this sort of thing, and they are quite good at it.
The very best you'll get is to be able to hand the car back for a full refund and walk away.
Is it really worth doing that for the sake of the paperwork?
The alternative is that you just keep the car.
Garages are notorious for saying things like 'I believe there's full or half history'
'I'm pretty sure I saw that history in the file'
'That style of car should have a Thatcham immobiliser, I except the paperwork is around somewhere'
They aren't lying they are just making a mistake.
Sorry, but dealers have a lot of experience in this sort of thing, and they are quite good at it.
The very best you'll get is to be able to hand the car back for a full refund and walk away.
Is it really worth doing that for the sake of the paperwork?
The alternative is that you just keep the car.
lesstatt said:
300bhp/ton said:
eh?
Another over 18 year old refusing to take responsibility for their own actions then. Seems there is a thread a day like this.
1. If it bothered you, you shouldn't have paid the money until sorted.
2. Or you should have got it all documented that the seller would sort it out within 'x' time period of sale, or else you'd reserve the right to return the vehicle for a full refund.
3. Does it fking matter? I mean, is the car ok? If not, then do you really need the history to tell you? Did you HPI or have it inspected? If it's fine, why is the "history" so important?
Well said that man, fully agreeAnother over 18 year old refusing to take responsibility for their own actions then. Seems there is a thread a day like this.
1. If it bothered you, you shouldn't have paid the money until sorted.
2. Or you should have got it all documented that the seller would sort it out within 'x' time period of sale, or else you'd reserve the right to return the vehicle for a full refund.
3. Does it f
king matter? I mean, is the car ok? If not, then do you really need the history to tell you? Did you HPI or have it inspected? If it's fine, why is the "history" so important?Cheers for the responses, guess we will have to put it down to a lesson learnt. My girlfriend has just got off the phone to them and they've said all they can offer is a new service book and a free service with it. I hpi'd the vehicle before going ahead with it and the garage had pictures before and after of the vehicle with the bumper and spoiler missing so was genuinely stolen from them whilst at the garage.
The cars been fine since we've had it, about a week and a half now. I know some people are saying history doesn't matter but it will when it comes to selling it as I know some buyers wouldn't dream of touching a car with no history.
Cheers for the help, Alex.
SWoll said:
Have seen this so many times, people get so excited about a car purchase and all common sense goes out of the window.
Pretty much sums it up.The cars been fine since we've had it, about a week and a half now. I know some people are saying history doesn't matter but it will when it comes to selling it as I know some buyers wouldn't dream of touching a car with no history.
doogz said:
If it's got no service history, get the belts changed, and service it.
Other than that, a service history is a pretty little book. It doesn't predict when your car is going to break down, or fall apart. It's fairly useless.
I'll get back on the phone to them and see if they'll get the belts done in the service they're offering. Other than that, a service history is a pretty little book. It doesn't predict when your car is going to break down, or fall apart. It's fairly useless.
Cheers for the help, Alex.
You know you made an error in paying for the car when no history was evident. However, moving forward - can you contact a few local Ford dealers and ask if they have seen the car? In the meantime take the selling garage up on their offer to service the car - but put a little chalk mark on the oil filter!
doogz said:
If it's got no service history, get the belts changed, and service it.
Other than that, a service history is a pretty little book. It doesn't predict when your car is going to break down, or fall apart. It's fairly useless.
It shows the owner has been diligent in understanding a car needs servicing and has some form of sympathetic attitude to mechanicals. It shows that the oil has not been allowed to turn into a thick sludge at the bottom of the sump or wheezing along with filters that look like your mothers knickers after a night out with the local garrison.Other than that, a service history is a pretty little book. It doesn't predict when your car is going to break down, or fall apart. It's fairly useless.
There's no such thing as a crystal ball with regards to break downs, but at least a stamped up service history shows previous owners have mitigated against it happening.
SWoll said:
Almost agreed with everything you said 300, but TBH having a full history on a car can have a dramatic affect on resale value/process in future so pretty important to future buyers IMHO.
I agree it can affect the price, slightly and maybe to a greater degree sell-ability. Although if they plan to keep to run into the ground, then it's not really an issue. And if they keep the history from when they own it, they'll have that to pass on.Why do people keep complaining like this???
FFS you've bought something from one of the worlds least trusted professions, you've swallowed their b*llsh*t, handed over the cash (cowboy builders style) and now you are being spun a lie.
The car was likely stolen recovered more like from the garage.
I'd get it HPI double quick.
With a huge choise of ST's why didn't you seek out another one??
FFS you've bought something from one of the worlds least trusted professions, you've swallowed their b*llsh*t, handed over the cash (cowboy builders style) and now you are being spun a lie.
The car was likely stolen recovered more like from the garage.
I'd get it HPI double quick.
With a huge choise of ST's why didn't you seek out another one??
Edited by treetops on Thursday 20th October 14:36
300bhp/ton said:
I agree it can affect the price, slightly and maybe to a greater degree sell-ability. Although if they plan to keep to run into the ground, then it's not really an issue. And if they keep the history from when they own it, they'll have that to pass on.
Aye, that's fair enough. Just got the feeling that this was the OP's concern.Gassing Station | General Gassing | Top of Page | What's New | My Stuff