Fantasic customer service - Ring Automotive Ltd.
Discussion
Exceptional Customer Service often goes unreported, so I just wanted to say what a great experience I've had from Ring Automotive Ltd.
I've owned one of their SmartCharger16 products for several years and it recently died. I emailed them to ask if there was an internal fuse I should check as the fuse in the plug was fine, and they responded that there was but it was hard-wired and if it had blown it would be an indication that the unit was pretty ill, and if it was under warranty to send it back to them.
I explained that it wasn't, and furthermore I couldn't afford to replace it right now and it was a shame as it was a brilliant product (which it is).
So they said to send it to them anyway and they would repair it free of charge on an ex gratis basis.
I did and 6 days after sending it back I received a brand new replacement unit at no cost.
So I just wanted to publicly thank Ring for absolutely exceptional customer service.
I've owned one of their SmartCharger16 products for several years and it recently died. I emailed them to ask if there was an internal fuse I should check as the fuse in the plug was fine, and they responded that there was but it was hard-wired and if it had blown it would be an indication that the unit was pretty ill, and if it was under warranty to send it back to them.
I explained that it wasn't, and furthermore I couldn't afford to replace it right now and it was a shame as it was a brilliant product (which it is).
So they said to send it to them anyway and they would repair it free of charge on an ex gratis basis.
I did and 6 days after sending it back I received a brand new replacement unit at no cost.
So I just wanted to publicly thank Ring for absolutely exceptional customer service.
JonRB said:
Exceptional Customer Service often goes unreported, so I just wanted to say what a great experience I've had from Ring Automotive Ltd.
I've owned one of their SmartCharger16 products for several years and it recently died. I emailed them to ask if there was an internal fuse I should check as the fuse in the plug was fine, and they responded that there was but it was hard-wired and if it had blown it would be an indication that the unit was pretty ill, and if it was under warranty to send it back to them.
I explained that it wasn't, and furthermore I couldn't afford to replace it right now and it was a shame as it was a brilliant product (which it is).
So they said to send it to them anyway and they would repair it free of charge on an ex gratis basis.
I did and 6 days after sending it back I received a brand new replacement unit at no cost.
So I just wanted to publicly thank Ring for absolutely exceptional customer service.
Nice to hear that customer service isn't deadI've owned one of their SmartCharger16 products for several years and it recently died. I emailed them to ask if there was an internal fuse I should check as the fuse in the plug was fine, and they responded that there was but it was hard-wired and if it had blown it would be an indication that the unit was pretty ill, and if it was under warranty to send it back to them.
I explained that it wasn't, and furthermore I couldn't afford to replace it right now and it was a shame as it was a brilliant product (which it is).
So they said to send it to them anyway and they would repair it free of charge on an ex gratis basis.
I did and 6 days after sending it back I received a brand new replacement unit at no cost.
So I just wanted to publicly thank Ring for absolutely exceptional customer service.
You're right, we all too often hear of bad customer service.
I bought a suit 18 months ago and the trousers fell apart after little wear. I made the retailer aware as I was so disappointed - new pair of trousers sent. I even made reference to the fact that after 18 months I expect nothing!
I bought a suit 18 months ago and the trousers fell apart after little wear. I made the retailer aware as I was so disappointed - new pair of trousers sent. I even made reference to the fact that after 18 months I expect nothing!
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