European Road Assistance
European Road Assistance
Author
Discussion

tooFATtoDRIVE

Original Poster:

38 posts

188 months

Monday 9th April 2012
quotequote all
Hi there,
I need to ask for advice. I am off for a long euro trip, therefore, I am currently on the market for a road assistance for my 03 Mercedes AMG E55 smile (currently approx 103500 miles).
It has to get the following:
  • Full road assistance, not just the breakdown cover;
  • No callout limits;
  • No car age limit;
  • To cover tolls/ferries;
  • it must work outside my home, not whatever distance from it;
  • It has cover towing my car if I caused an accident or participated in one back to my home address in London;
  • The replacement car must be of equal quality/value/etc; and
  • It has to cover the entire Europe.
I know that to cover all the above it might a tall order, but I need have three weeks to buy one so all you comments, personal experience, suggestions will be greatly appreciated.

Fleckers

2,878 posts

222 months

Monday 9th April 2012
quotequote all
i use the AA


Happy82

15,078 posts

190 months

Monday 9th April 2012
quotequote all
Not much help, but read the small print as if your car is under a certain value they will not return it to the UK (I think it was if the car cost less than the cost to recover it back to the UK)

I think that policy was with the AA

butch_

83 posts

213 months

Monday 9th April 2012
quotequote all
The ADAC plus membership covers Europe. They have pretty good reviews on here, I've been a member for a few years now, but fortunately haven't had to use them (touch wood).

http://www.adac.de/mitgliedschaft/adac_membership/

The English page doesn't have many details, but they're helpful over the phone / email.

gtidriver

3,661 posts

208 months

Tuesday 10th April 2012
quotequote all
Try the aa via eurotunnel was half the price of the aa website. £87 for a year I think,it was that's on my panda 100hp.

tooFATtoDRIVE

Original Poster:

38 posts

188 months

Tuesday 10th April 2012
quotequote all
butch_ said:
The ADAC plus membership covers Europe. They have pretty good reviews on here, I've been a member for a few years now, but fortunately haven't had to use them (touch wood).

http://www.adac.de/mitgliedschaft/adac_membership/

The English page doesn't have many details, but they're helpful over the phone / email.
Do you happen to have a conact email address to ADAC?

How would this road assistance work in the UK where I spent 95% of my driving time?

Ade07

489 posts

188 months

Tuesday 10th April 2012
quotequote all
ADAC use the AA in the UK. Used them over the years and cannot fault them, great company.

Fox-

13,499 posts

267 months

Tuesday 10th April 2012
quotequote all
tooFATtoDRIVE said:
Hi there,
I need to ask for advice. I am off for a long euro trip, therefore, I am currently on the market for a road assistance for my 03 Mercedes AMG E55 smile (currently approx 103500 miles).
It has to get the following:
  • Full road assistance, not just the breakdown cover;
  • No callout limits;
  • No car age limit;
  • To cover tolls/ferries;
  • it must work outside my home, not whatever distance from it;
  • It has cover towing my car if I caused an accident or participated in one back to my home address in London;
  • The replacement car must be of equal quality/value/etc; and
  • It has to cover the entire Europe.
I know that to cover all the above it might a tall order, but I need have three weeks to buy one so all you comments, personal experience, suggestions will be greatly appreciated.
I had almost the same requirements and found that ADAC came close to meeting them all. My 530i is a similar age to your E55 but as it's a 530i I was worried that people like the AA would decide it was worth less than the cost of recovering it so it was important to me that I found somebody who wouldn't screw me over like this - ADAC seem to fit the bill.

No idea if the replacement car is of equal quality/value, I'd imagine no breakdown company is going to rent you another E55 AMG or similar. You'll get a Golf diesel or something.

I do wonder what they do if if breaks down, though. How do they decide if its repairable or not? I wouldnt want my car taken to any old random garage who may or may not be familiar with the car - I'd imagine this applies doubly so in the case of your E55 AMG.

Stu R

21,416 posts

236 months

Tuesday 10th April 2012
quotequote all
ADAC are the bees knees.

tooFATtoDRIVE

Original Poster:

38 posts

188 months

Wednesday 11th April 2012
quotequote all
Ok people, who has a phone number or an email address to them then?

butch_

83 posts

213 months

Wednesday 18th April 2012
quotequote all
tooFATtoDRIVE said:
Ok people, who has a phone number or an email address to them then?
adac@nrh.adac.de

tooFATtoDRIVE

Original Poster:

38 posts

188 months

Wednesday 18th April 2012
quotequote all
butch_ said:
tooFATtoDRIVE said:
Ok people, who has a phone number or an email address to them then?
adac@nrh.adac.de
Many thanks, I sent them an email earlier today. Let's see what they say.

tooFATtoDRIVE

Original Poster:

38 posts

188 months

Wednesday 18th April 2012
quotequote all
Ok, this is what I received from ADAC:





Butch , Fox- and other using ADAC: is this what you have as well?