New car but does this sound odd to anyone else?
Discussion
Bought a car for my girlfriend this morning from "dealer number 1", having looked at it before we were told the earliest we could have it was 26 June. This was due to the fact that it is an ex-demo car and they couldn't release it until it was 3 months old. Fair enough I thought. So we paid the deposit this morning and secured the car. A few hours later I got a phone call saying that we can't have it now until 27 July as they were wrong company policy says it has to be 4 months old.
I don't care if we have to wait a few weeks for the car but my main concern is that they will not confirm the exact mileage they will only say it is around 2,000.
I have since spoken to dealer 2 they have an ex demo car avaliable too in the same spec, it is up for £250 more and they won't match the price the mileage is lower and has been confirmed exactly. It has one or two extra little features. I asked about the policy and they have told me there is no such thing I can pick it up tomorrow if I like.
Perhaps I am just being sceptical but it seems to me that dealer 1 is trying to pull a fast one and sell me a car which they intend to carry on using for another 6 weeks citing company policy.
So should I just buy the car from dealer 2 part with the extra £250 but have a little more piece of mind?
Daz
I don't care if we have to wait a few weeks for the car but my main concern is that they will not confirm the exact mileage they will only say it is around 2,000.
I have since spoken to dealer 2 they have an ex demo car avaliable too in the same spec, it is up for £250 more and they won't match the price the mileage is lower and has been confirmed exactly. It has one or two extra little features. I asked about the policy and they have told me there is no such thing I can pick it up tomorrow if I like.
Perhaps I am just being sceptical but it seems to me that dealer 1 is trying to pull a fast one and sell me a car which they intend to carry on using for another 6 weeks citing company policy.
So should I just buy the car from dealer 2 part with the extra £250 but have a little more piece of mind?
Daz
illmonkey said:
What car is it? Most people will be wary about 'ex demos' as people maybe haven't cared for them. If its a eurobox, cancel the first and go with the second, or just one that hasn't been bounced of the limiter.
Nissan Juke 1.5 dci 110 High spec. Opinions about the car aside it is what she wanted.It is a nice car that appears to have been very well looked after. I take the point about it being driven poorly but it has a warranty at the end of the day and more to the point it is several thousand pounds cheaper than a new one.
DrDeAtH said:
Go for dealer 2. Better spec, lower miles and available asap.
No brainer for £250, right.DazBock said:
illmonkey said:
What car is it? Most people will be wary about 'ex demos' as people maybe haven't cared for them. If its a eurobox, cancel the first and go with the second, or just one that hasn't been bounced of the limiter.
Nissan Juke 1.5 dci 110 High spec. Opinions about the car aside it is what she wanted.It is a nice car that appears to have been very well looked after. I take the point about it being driven poorly but it has a warranty at the end of the day and more to the point it is several thousand pounds cheaper than a new one.
I would if dealer no1 is messing you about from day one I would get my money straight back and go to dealer two.
If dealer 1 wants to keep the car for a further month there is no telling how many miles are going to end up on the clock. Plus how many people are going to thrash the crap out of your new pride and joy.
It's not as if they are going to be looking after it if they have a dead cert buyer who has already paid for the car.
It's a buyers market go elsewhere.
If dealer 1 wants to keep the car for a further month there is no telling how many miles are going to end up on the clock. Plus how many people are going to thrash the crap out of your new pride and joy.
It's not as if they are going to be looking after it if they have a dead cert buyer who has already paid for the car.
It's a buyers market go elsewhere.
illmonkey said:
My point is, there will be loads of those cars about. Tell the initial dealer that they've buggered you about, so no sale.
I'd guess they can't get a replacement for another month, and the approximate mileage is their best guess on how many people will use it in the meantime.I very much doubt they have a "company policy" which requires them to keep it three or even 4 months.
My best guess is it could be because the monthly write down of courtesy/demo stock comes out of a different pot. Therefore the salesmanger of dealer 1 only reckons it's worth doing after 4 months write down.
Unless it's something particularly rare i.e. they're doing you a massive favour by preselling it then i would either ask for your money back or insist that the stop using it and inform you of the exact mileage. Anything else is just an arguement waiting to happen, the condition of the car and the mileage could be dramatically different by the time you come to collect it.
My best guess is it could be because the monthly write down of courtesy/demo stock comes out of a different pot. Therefore the salesmanger of dealer 1 only reckons it's worth doing after 4 months write down.
Unless it's something particularly rare i.e. they're doing you a massive favour by preselling it then i would either ask for your money back or insist that the stop using it and inform you of the exact mileage. Anything else is just an arguement waiting to happen, the condition of the car and the mileage could be dramatically different by the time you come to collect it.
Edited by waterwonder on Monday 18th June 13:00
DazBock said:
Bought a car for my girlfriend this morning from "dealer number 1", having looked at it before we were told the earliest we could have it was 26 June. This was due to the fact that it is an ex-demo car and they couldn't release it until it was 3 months old. Fair enough I thought. So we paid the deposit this morning and secured the car. A few hours later I got a phone call saying that we can't have it now until 27 July as they were wrong company policy says it has to be 4 months old.
I don't care if we have to wait a few weeks for the car but my main concern is that they will not confirm the exact mileage they will only say it is around 2,000.
I have since spoken to dealer 2 they have an ex demo car avaliable too in the same spec, it is up for £250 more and they won't match the price the mileage is lower and has been confirmed exactly. It has one or two extra little features. I asked about the policy and they have told me there is no such thing I can pick it up tomorrow if I like.
Perhaps I am just being sceptical but it seems to me that dealer 1 is trying to pull a fast one and sell me a car which they intend to carry on using for another 6 weeks citing company policy.
So should I just buy the car from dealer 2 part with the extra £250 but have a little more piece of mind?
Daz
It's not Nissan policy, but who owns the dealership? They are all franchises, so policy may well vary from one place to another.I don't care if we have to wait a few weeks for the car but my main concern is that they will not confirm the exact mileage they will only say it is around 2,000.
I have since spoken to dealer 2 they have an ex demo car avaliable too in the same spec, it is up for £250 more and they won't match the price the mileage is lower and has been confirmed exactly. It has one or two extra little features. I asked about the policy and they have told me there is no such thing I can pick it up tomorrow if I like.
Perhaps I am just being sceptical but it seems to me that dealer 1 is trying to pull a fast one and sell me a car which they intend to carry on using for another 6 weeks citing company policy.
So should I just buy the car from dealer 2 part with the extra £250 but have a little more piece of mind?
Daz
I have heard of manufacturers offering discounts on cars that are used as demonstrators etc providing they are registered to the dealers for X amount of time. Some less scrupulous online brokers will sell you a "new" car at a big discount and retain the V5 until this period of time has expired for this reason.
Some are still owned direct by Nissan, but not many.
I'd tell them where to shove it unless it's an incredible deal.
Have you had a look at some of the broker deals for new ones? Some massive discounts out there, e.g. Tekna with metallic paint and the 3yr servicing pack for £16,700 or £16k if you take out PCP finance through Nissan. Looking on autotrader that's cheaper than some used main dealer stock with 2 to 3 k miles on it, although obviously you can haggle.
Edit: and that's with a broker who don't pull the pre-registered trick the previous poster rightly warned about
I'd tell them where to shove it unless it's an incredible deal.
Have you had a look at some of the broker deals for new ones? Some massive discounts out there, e.g. Tekna with metallic paint and the 3yr servicing pack for £16,700 or £16k if you take out PCP finance through Nissan. Looking on autotrader that's cheaper than some used main dealer stock with 2 to 3 k miles on it, although obviously you can haggle.
Edit: and that's with a broker who don't pull the pre-registered trick the previous poster rightly warned about
The 3 months thing is no fabrication, they can't de-fleet it as a demonstrator until its hit 3 months old. When I worked for dealerships we couldn't even take a deposit on a card or do a proper order for it. Adding the extra month confuses me a little though, sounds as they have enough demonstrators to register for the proceeding months, and don't want to register the replacement for your Juke until the following (4th) month.
Have you seen the car physically? Does it belong to them? I would insist in writing that the car will no longer be used as a demonstrator and would want the exact mileage.
If they're still making life difficult then it sounds as if your other 'drive away today' option would be more convenient for the sake of £250.
Have you seen the car physically? Does it belong to them? I would insist in writing that the car will no longer be used as a demonstrator and would want the exact mileage.
If they're still making life difficult then it sounds as if your other 'drive away today' option would be more convenient for the sake of £250.
Two points that spring to mind.
1) They gave a date and have now added a month.
2) They won't give you the mileage.
Sorry they have gone against the deal and I can't imagine them being great to deal with, if this is how they treat a customer spending money.
£250 for a better car and now.
Dealer two would get my money.
1) They gave a date and have now added a month.
2) They won't give you the mileage.
Sorry they have gone against the deal and I can't imagine them being great to deal with, if this is how they treat a customer spending money.
£250 for a better car and now.
Dealer two would get my money.
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