Discussion
Hi, i bought a head gasket from a parts supplier and when it arrived it was damaged, now i sent photos and asked them how quickly they could get me another if the garage said they couldnt use it and they said next week.The garage have said they can use it but after emailing the parts supplier and telling how unhappy i was to have waited a week for a part that was sent out damaged they have offered to refund the postage.This is the email i then sent them and have not heard from them since
"So as compensation for receiving a damaged part which if i had not kept you would have to have paid for return postage for that part, postage of the new part and you wouldnt be able to sell the old one you have refunded the postage, little wonder then that you are sending out damaged parts in the hope that they wont be returned, disgusting".
What would you think would be fair compensation considering the part was £45 and postage was £6.
"So as compensation for receiving a damaged part which if i had not kept you would have to have paid for return postage for that part, postage of the new part and you wouldnt be able to sell the old one you have refunded the postage, little wonder then that you are sending out damaged parts in the hope that they wont be returned, disgusting".
What would you think would be fair compensation considering the part was £45 and postage was £6.
So the part had some negligible amount of damage that a garage did not believe would prevent the part from working as intended, and the company offered to give you a discount of the part which you ended up using.
And you want to fleece more money out of them now? Sigh. I hate the blame culture and feeling of entitlement in society these days
And you want to fleece more money out of them now? Sigh. I hate the blame culture and feeling of entitlement in society these days
So if you bought a new car and it was delivered bent like a banana you would just think what the hell it still drives ill keep it and not complain, bit more extreme example but the same thing in essence and the thing i was most annoyed about was that it was sent damaged from the warehouse so it was just scrap to them realy because any self respecting company wouldnt send it out like that.
stewartcampbell said:
So if you bought a new car and it was delivered bent like a banana you would just think what the hell it still drives ill keep it and not complain, bit more extreme example but the same thing in essence and the thing i was most annoyed about was that it was sent damaged from the warehouse so it was just scrap to them realy because any self respecting company wouldnt send it out like that.
Hardly the same thing you big drama queen 
. With regard to a working car part that despite some superficial damage was otherwise good (given that the garage were okay to use it), I wouldn't give a hoot.Based on your 'email' to the parts supplier being barely intelligible, I'd say £nil.
If they could actually understand what the problem was - indeed if it was apparent that there *was* a problem, then perhaps you would have a point.
As it is, as far as I can work out, you've been supplied with a headgasket that your chosen garage has told you is perfectly serviceable and yet you for some reason want something back from the parts supplier because it doesn't look pretty enough.
If they could actually understand what the problem was - indeed if it was apparent that there *was* a problem, then perhaps you would have a point.
As it is, as far as I can work out, you've been supplied with a headgasket that your chosen garage has told you is perfectly serviceable and yet you for some reason want something back from the parts supplier because it doesn't look pretty enough.
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